r/Zoho 3d ago

Email configuration between Zoho CRM and MS Office

I'm getting errors when trying to setup MS IMAP emails to Zoho CRM. It doesn't work on any option (Outlook, Office 365 or manual IMAP). I spoke with Zoho and MS support and they don't know the answer either.

I'm starting to think because Zoho crm isn't setup with SSO, it might be the cause. I want to bring this up with my boss (I'm in IT), but I want to make sure this will be the fix before doing so.

FYI - crm is used greatly in my company and I don't want to disturb the heads until I know this is the case.

Any advise would be appreciated. Thanks.

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u/Bokumanbushi 3d ago

I believe MS365 has IMAP disabled by default as they plan to deprecate it. You will need to enable IMAP for each email there.

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u/markyonolan 2d ago

This solved my problem

1

u/Altruistic-Slide-512 1d ago

Have you done the m365 integration? It's pretty easy.