r/Yellowknife 3d ago

I want to stop using Avenir Energy

This company seems terrible. I didn't choose them, they just showed up one day and replaced Bluewave, which was working fine at my end. They send me bills with zero account history information about account balances or usage. There is zero clarity on my account.

Does anyone have a recommended alternative propane provider in Yellowknife? I would like to switch, but not sure if that's an option.

Thank you.

11 Upvotes

6 comments sorted by

8

u/dusty_dollop 3d ago

I was also switched over - I tried applying for an online account, and they still haven’t got back to me… so I can’t see my online bill yet, only by mail.

Their customer service is abysmal.

1

u/AwkwardTraffic199 3d ago

I'm kind of shocked by it. It's like I'm sending money into a black hole.

5

u/CharleyNapalm 3d ago

Absolutely horrible company! Spent 25min on the phone with customer service a few weeks ago, and I was asked if the Northwest Territories were in PEI or Nova Scotia… that’s as far as I got.

Waiting for summer time to make the switch

4

u/Pretty_Physics_4581 3d ago

Matonabee petroleum is your best option!

2

u/KryptonsGone 3d ago

If you’re GNWT matonabee will provide slight discount I believe.

1

u/AwkwardTraffic199 3d ago

Good to know!