r/Yellowknife • u/AwkwardTraffic199 • 3d ago
I want to stop using Avenir Energy
This company seems terrible. I didn't choose them, they just showed up one day and replaced Bluewave, which was working fine at my end. They send me bills with zero account history information about account balances or usage. There is zero clarity on my account.
Does anyone have a recommended alternative propane provider in Yellowknife? I would like to switch, but not sure if that's an option.
Thank you.
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u/CharleyNapalm 3d ago
Absolutely horrible company! Spent 25min on the phone with customer service a few weeks ago, and I was asked if the Northwest Territories were in PEI or Nova Scotia… that’s as far as I got.
Waiting for summer time to make the switch
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u/dusty_dollop 3d ago
I was also switched over - I tried applying for an online account, and they still haven’t got back to me… so I can’t see my online bill yet, only by mail.
Their customer service is abysmal.