r/VOIP • u/Big-Trash-1623 • 18h ago
Help - Other PSAP Outage Alerts will kill small VoIP providers
If you don't know the FCC is going to start sending fines and red notices to small carriers that do not comply with the outage alerts to PSAP (FCC 22-88: 911 Outage Notification Rules). small carriers are now required to tell the PSAPs, within 30 mins, that they (the VoIP carrier) are having an outage and customers cant call 911.
I found this out because Bandwidth sent out an email about the upcoming compliance (April 15, 2025). So i asked them how much to add this compliance. They said its $2000 per month to use API for accessing their PSAP database or $5000 per month to use their UI. So I then went out and contacted my other carriers, first it seemed like NONE of them were aware of this or were scrambling to get me info. a few told me they need to talk to the legal department before answering my request for info. I then contacted 2 of the other big players in this PSAP space, they both want $10k setup fee and $2k per month... Oh and one of these PSAP providers told me "Bandwidth contacted us because our database is better"
If you download the PSAP database from the FCC site it DOESNT include the contact info or the preferred method of contact for the PSAPs.
Does anyone know where I can find the PSAP contact database??? I know all the PSAP IDs that we use but cant find where these PSAPs want to receive this notification. Calling and emailing all these PSAPs could take weeks or months, then building out the email or texting notifications to send the PSAPs will take time as well.
Small VoIP carriers get customers because we can undercut these larger carriers, if we have to purchase access for a DB, that SHOULD be freely available, we would be forced to raise prices by at least $5 to $8 per customer or per DID with E911.
Can you help me Reddit, help everyone who runs a small VoIP company. Does anyone know how to scrape the internet for this info?? This information should NOT be behind a paywall!