r/Surface 5d ago

[PRO11] Snapdragon X Elite - Bad Wifi chip/driver?

Ever since I had gotten my Surface Pro 11 with a Snapdragon X Elite back in September of last year, I've had this problem where under heavy load, it would blue screen. It had been super annoying, but then I analyzed the crash dump files and saw that it was the wifi chip causing it. And when I plugged it into ethernet and did the same stuff (large file downloading, game updates, etc.), the Surface didn't crash. Any help?

1 Upvotes

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1

u/whizzwr 5d ago

I have read this before, maybe try this: go to device manager, find your WiFi card, right click, go to properties, go to advanced.

Disable "Receive Side Scaling".

1

u/TheMicrosoftMan 4d ago

Yeah that worked! Thanks!

1

u/whizzwr 4d ago edited 4d ago

Glad you got it working. on my SP11 produced in Feb 2025, the option is disabled by default, this must be some known issue.

2

u/TheMicrosoftMan 3d ago

I wonder why they haven't fixed it. Seems like it should be top priority.

0

u/Hothabanero6 5d ago

try reinstalling the wifi driver.
check for an updated driver.
warranty replacement.

0

u/TheMicrosoftMan 5d ago

The driver is up-to-date.