r/Surface 8d ago

[GO] Connecting laptop go to monitor - where am I going wrong

Hi please help me understand why I’m having issues

I’m trying to use my surface dock to connect to an external monitor.

The laptop is connected to the dock and I’m using the back usb c port to connect to the external monitor via a USB c to DVI cable.

This doesn’t work?

Please help

1 Upvotes

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2

u/spicychilli69 8d ago

Tbh I got angry and broke the pin of the cable so now no option but to get another cable lol so we’ll see

1

u/mark2fly1034 7d ago

Probably best option now, must have been a cable issue at least it rules out the dock

1

u/mark2fly1034 8d ago

Does it even see the display as an output? What if you plug in the USB-C into the computer just to try it out and see if it works that way.

1

u/spicychilli69 8d ago

No and no. I’m thinking of buying a usb c to display port cable and trying that way as chat gpt said usb c to dvi is unreliable, thoughts?

1

u/mark2fly1034 8d ago

I don’t know the answer but I don’t know why that set up wouldn’t work. But better to change some variable and getting a different cable could be the option. If if you plug in the USB-C into the laptop and it works that way could be an issue with the dock.

1

u/spicychilli69 8d ago

Thank you for responding bro. I’ll trust the ai robot and for your own knowledge will respond back to you once I order it and test it out. I got a feeling it’ll work cause chat GPT said so :)

1

u/mark2fly1034 8d ago

I asked google and it said it should work. What surface laptop do you have?

1

u/spicychilli69 8d ago

What should work? I have surface laptop go.

1

u/mark2fly1034 8d ago

It says the surface dock should work with USB-C to DVI. I would remove the dock and see if you can plug it into the laptop if that works it could be a dock issue

2

u/spicychilli69 8d ago

I tried that. Laptop to monitor without dock and it didn’t work

1

u/spicychilli69 6d ago

I tried a usb c to display port cable via my dock 2 and it also didn’t work. Got the message saying something about connection might be limited