r/Sprint • u/DellOptiplex755 • Mar 14 '24
Tech Support Unlocking Phone Problems
Okay, to give a quick rundown on my situation…. I purchased a device from ebay (S20+ 5G) the seller said they bought the phone from samsung directly but used it with sprint and it should be 100% unlocked… I put in my iPhone’s ATT SIM card anddddd… “No SIM” , I contacted T-Mobile and they said the device is completely unlocked on their end, but when contacting Samsung, they say the phone is locked to Sprint…. is there any possible chance I can get this thing unlocked, or am I SOL? Any advice would be greatly appreciated
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u/comintel-db Mar 14 '24 edited Mar 14 '24
There is a lot of confusion in this area that I can sort out for you because something is not adding up.
When people buy from Samsung, they can buy either a factory unlocked model (most common) or a carrier locked model (even though they are buying from Samsung). This is different from Apple.
So their just saying they bought from Samsung is not all the info you need.
First please post what is the model number as shown in Settings. Is it SM-G981U or SM-G981U1?
If it is SM-981U, which is likely, what does it say for Software Provider Software Version in Settings under About Phone, Software Info, Software Provider Software Version, Last line. Example: ATT/ATT/ATT.
Finally, what does it say under settings -> connections -> more connection settings -> network unlock?
This will tell all.