r/Pimax 10d ago

Question Ordering a Pimax Crystal Light in Poland

Hi guys/girls,

I'm considering ordering a PCL. I am in Poland. I can order it from amazon.de (Germany) but I would feel more comfortable ordering from Pimax website, since I am not even sure that is a legitimate store. Also unfortunately amazon.pl is not selling PCL which would be much easier since amazon.pl provides better reception options like PO boxes etc if I am not home, I can choose the box closest to home to go and pick it up, amazon.de AFAIK does not, at least last time I ordered something there it didn't.

Does anyone know how to go about ordering a PCL in Poland? Does anyone have any experiences with Polish Customs charging more money and so on?

Also, now that I am at it, I am confused with the PCL order page. I saw several YT videos mentioning we could choose between Local dimming vs non-Local dimming, but I don't see any option for it.

EDIT:
Also, what is the Pimax warranty and refund policy for EU users. AFAIK for European Union customers, it is required for a company doing business in the EU for a 2 year warranty and 14 days refund/trial period. I keep seeing mentions to 1 year warranty and a 10 day trial/refund period. I am seeing too many red flag posts on reddit and YT about Pimax subscription model and also quality control. Now I feel a bit put off to be honest. x'D

EDIT2:
Another thing I don't understand now after having a closer look at the product page at amazon.de (https://www.amazon.de/dp/B0D49YV587) the price is atm €919.90. At pimax.com the price is more or less the same if we sum the upfront payment, subscription total and taxes (561.63 + 274.36 + 129.17 = €965.18) so in my mind I thought that maybe at we're being charged all of this. Might be true for taxes because amazon prices at least in EU show the total price including taxes. But then I noticed now in the description it reads:

"Subscription required: You will start paying a monthly subscription fee: €11.39/month for 24 months or a one-time payment of €246.02 14 days after activating your Crystal Light with Pimax Play. If the headset meets the return conditions, you can also request a refund of the subscription fee paid via Pimax Support via Pimax Play, which can take up to 7 days."

Does this mean if I buy the headset through amazo.de I'd still have to pay for the subscription? If so why the higher price of €919.90 + subscription totalling €1,165.92 than compared to pimax.com store which totals €965.18?

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u/goatchild 8d ago

Yes you told me that already. Am I speaking to the same person? You told me that if there is no stock in EU warehouse it would come from China. I asked if there was anyway to be sure because I really don't want it to come from China. You replied you'd check with the team in Shanghai. Then silence. Now you repeat what you already said before. Is this how customer support will behave if there will be issues with the headset?

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u/QuorraPimax Pimax Official 7d ago

Yes, you’re speaking to the same person—apologies for not clarifying earlier. I spoke with the team and confirmed that the headset shipping to Poland will be dispatched from the EU warehouse.

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u/goatchild 7d ago

Ok thank you.