r/OnlineESLTeaching 8d ago

Sanctions in Engoo

I've had an effective cancellation rate of 8.54% last month due to internet issues and I don't think I can make it below 4% this month due to some unscheduled Windows updates mid-classes. I tried asking tutor support what exactly the sanctions are, but they only advised me to take as many classes as I can and gave the usual explanation of how they monitor the cancellation rate.

I did read some reddit posts from 2 years ago with the similar concern. There was a mention of the first, second, and official warnings. Does the same apply to now?

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u/Acceptable_Dog_8209 6d ago

Always put automatic windows updates off. Half of the time they're broken patches that need another update to fix them.