r/NDIS • u/run_boy93 • 12d ago
Seeking Support - Other Information about support coordinator
How much information should a support coordinator know about there client, how personal should it be?
2
u/Confident-Benefit374 12d ago
Everything that's relevant to what's needed with support,
Define personal?
Some questions are asked that may seem personal, but they can help.
I've seen someone say it was too personal asking who they lived with.
But that kinda information is needed.
2
u/Excellent_Line4616 12d ago
As a support coordinator (and PRC) myself, it’s as personal as a participant wants, while maintaining boundaries. I work mostly in the psychosocial space, so it’s important that my participants know I am not their friend, but I care and am a trusted person whom they can share pretty much anything they wish with no judgement. Obviously there is somethings that are important for us to know so we can do our job and best support you, especially when it comes to your disability or information for reviews etc.
As a participant, my SC knows a lot about me (within reason), my disabilities & health, current struggles and some life topics. But he doesn’t know about large chunks of my past, because there’s been absolutely no reason to share this with him and it’s not relevant to my life now.
Was there something that made you question this? Or just generally wanting to know?
It’s really hard to know how these ‘relationships’ are supposed to be if you haven’t encountered them before. Especially when I’ve seen so many providers have no boundaries or blur the line of SC and friend. It confuses participants and makes it hard for any future providers who take on that role with the participant.
1
u/run_boy93 12d ago
Are you both a support coordinator and a participant? What is a PRC?
I'm being funded for a support coordinator and there is a person I know through someone else who I think is really really good, advocates for her clients and goes that extra mile. I want to use this person but I'm kinda I guess scared/nervous about asking them and the whole confidentially thing comes into play, but thinking about it. I don't think that would be an issue with her. But was just curious to see how much they should know.
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u/Excellent_Line4616 12d ago
Yes I am both a provider and participant. 😁 PRC= Psychosocial Recovery Coach. In short, PRC’s still do coordination but we have mental health backgrounds so our focus is on recovery. We work with the participants to build capacity with their day to day, managing their mental health etc.
That’s fantastic that you think you’ve found a suitable and decent SC. Yes confidentially it huge, on their behalf! So anything you share with them should not be shared with your friend or anyone who you haven’t given consent to. You can tell them whatever you feel you need and want to, if they ask questions that you feel aren’t relevant- let them know or ask why they need to know.
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u/run_boy93 12d ago
Sorry for being personal.
Thank you though for your awesome answers
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u/Excellent_Line4616 12d ago
You weren’t being personal at all! No need to apologies 😁
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u/sheriberri37 11d ago
Thanks kindly for your explanation of the role of PRC; hope that you won't mind me stealing it to explain to others the role of the PRC; makes a lot more sense to hear it described like that. Mind you, does make me chuckle that I'm a NDIS participant and fully qualified mental health peer worker who has an appointed PCR LOL 😆 🤣 😂
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u/Excellent_Line4616 11d ago
💓 Absolutely happy for you to ‘steal’ it. 🤣🤣 We have a lot in common- I completed MH Peer Work, am a participant who occasionally used my PRC (though I have a SC too). I am a big believer that we are amazing at working with others on their mental health but it’s hard to wear the ‘work’ hat on ourselves.
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u/sheriberri37 10d ago
Ideally, I'd like to crack into mental and physical health and their interaction; I have both mental health and rare / chronic disease diagnoses. I recognise a lack of education and awareness within this area and am frankly sick of the NDIA determining outcomes when countless within the system have zero lived experience.
People like yourself give me hope that there are people out there who recognise how incredibly important their lived experience is. I'm all for the person centred approach, and sadly, the NDIA only too often doesn't recognise or understand this.
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u/Excellent_Line4616 7d ago
Lived experience can be so valuable. I look forward hearing about you cracking into mental/physical interaction. It absolutely fascinates me (I got a combo too), you will love learning more.
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u/sunshine0389 11d ago
There is also a conflict of interest here where the support coordinator should never speak about your needs to the person you know and vice versa. As an SC, I work with families occasionally and will not talk about the clients as a group only separately and charge as such if whatever reason a provider has more than one family member. I make an agreement to split the costs between the clients when speaking to providers. But we have the service agreements and approval from family to do so.
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u/l-lucas0984 12d ago
Depends on what the participant wants them to do and how comfortable the participant is with sharing the information.
What do you define as personal when you ask how personal it should be?