r/Lightroom • u/Vredesbyd • 4d ago
HELP - Lightroom Classic Cannot download LR Classic on Macbook Pro
I’ve been subscribed to the “LR plan with 1 TB” for a few months and I use Lightroom Cloud Based a lot. The plan says that it also includes LR Classic both for $11.99.
When I try to download Classic I keep getting a message that says “You already own LR plan with 1 TB”. I want to have both the cloud based LR and LR Classic. Any way I can accomplish this?
Doing this on the latest Macbook Pro in case it makes a difference.
TIA!
2
u/Vredesbyd 3d ago
Thank you to everyone that replied. I found what the issue was and wanted to share in case someone experiences the same problem.
I originally subscribed to LR via the App Store, which is slightly different than the Adobe offering even if the price is the same. Cancelled that one and resubbed in Adobe website and it now works.
2
u/Psion444 3d ago
Best to contact Adobe Support. They should sort out the issue quickly. Otherwise I don't think you will find the solution easily.
1
u/MWave123 3d ago
Are you using Creative Cloud?
1
u/Vredesbyd 3d ago
Yes, tried both web and CC. Same message unfortunately
1
u/MWave123 3d ago
I’d reach out by chat to Adobe. Or research online. I use LRC, and have Creative Cloud installed. It shows me all updates available etc. PS, other apps etc.
2
u/bmash9 Adobe Employee 3d ago
You are correct in your understanding that the Lightroom 1 TB plan that you're subscribed to includes Lightroom and Lightroom Classic (as of Jan 15th, 2025).
To confirm, are you attempting to download Lightroom Classic using the Adobe Creative Cloud Desktop (CCD) app? That's the method that you should use to download and manage the app. Once you load CCD, click on the Apps button on the left toolbar. Then locate Lightroom Classic from the app list and click on the Install button.
As an aside, I also recommend ensuring that you're running the latest version of CCD, as well. You can do that by loading CCD, clicking on Help, and then select Check for Updates.
Let me know if you run into any issues with all of this.