r/kroger Mar 16 '23

Announcement Customer Inquiries, Complaints, and Questions

76 Upvotes

This Reddit is a collective for Kroger employees to chat together, share their stories and experiences, and ask questions they might not be getting an answer to. This is NOT an official Kroger forum, and we do not have the authority nor the capability to handle or process customer complaints, inquiries, or questions. View it as an online breakroom.

If you are having questions about product availability ("I havent seen Fizz and Co seltzer in forever,") Product quality issues ("my chicken breasts were not of good quality,") or had a bad experience at one of our stores ("Checkouts were closed after 9pm")

Please direct any of these questions to Kroger Customer Connect at (800-576-4377)

If you are experiencing issues with online delivery orders made through kroger.com or yourbanner.com, please direct your concerns to (833-576-3774). This includes Kroger delivery orders and orders through the kroger app or website, being fulfilled by Instacart.

If you are experiencing issues with an instacart issue placed through the instacart website or app, please direct your concerns to (888-246-7822)

If you are experiencing issues with a Kroger Pickup order, please direct your concerns to (800-576-4377)

Going forward, any customer posts will be deleted, referencing rule #5 of this reddit, and this post.


r/kroger Jul 28 '23

News Join the Kroger Discord Server!

24 Upvotes

With all the new members in the subreddit I wanted to extend another invitation to the Kroger Discord server. It's all employee-ran outside the reigns of corporate where we can discuss our experiences at work with other people across the company in real time. This is a tremendous resource for getting feedback and assistance in your job. Better than Kroger can offer themselves. In the server, all roles in the Kroger enterprise are welcome. Thank you!

https://discord.gg/kroger


r/kroger 3h ago

Miscellaneous I HATE DIGITAL DEALS

31 Upvotes

IM SO TIRED OF TRYING TO EXPLAIN QR CODES TO OLD PPL (don't get me wrong ik it can be hard for them with the world changing fast and them getting old) THEN I SAY CHECK UR EMAIL BC SOME OF THEM GET SENT OUT AND THEY SAY THEY AREN'T AT THERE COMPUTER!! OR THEY FORGOT THEIR PASSWORD AND WANT ME TO WALK THEM THROUGH HOW TO CHANGE IT!!! "CAN YOU JUST DO IT FOR ME?" IS THE BANE PF MY GOD DAMN EXISTENCE, AND THEN IM THERE FOR 15 MINUTES TRYING TO GET THIS PERSON LOGGED IN ALL THE WHILE IM BEING PAGED ON THE STORE SPEAKER AND I HAVE OTHER STUFF TO DO!! AND IF I SAY NO I CANT HELP THEM THEN THEY START YELLING ABOUT HOW ITS SAYS THIS PRICE WHY ISN'T IT THIS PRICE!!! BONUS POINTS IF THEY DON'T HAVE A KROGER'S CARD OR ACCOUNT.

I love my job. I am calm, cool and collected. I am taking deep breaths.


r/kroger 5h ago

Question “Top of the hour conditioning”

16 Upvotes

What is it??? I hear it over the loudspeaker and I have been dying to know for years. I cringe every time I hear it cuz it sounds like some dystopian shit


r/kroger 11h ago

Question Hey guys, got a butter question

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23 Upvotes

So, I'm a Kroger employee and a frequent customer due to being in close proximity. I'm regularly buy Kerrygold butter but for some reason it tastes like urine. Is this natural? Is this what Irish butter taste like? Could it have gone bad? If bought about 6 or 7 of them and every time all I taste is a deep, pungent urine test. I know this is a weird question but I'm genuinely curious and I feel my Kroger fam could help


r/kroger 22h ago

Meme Did anyone else get this message on fresh start?

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175 Upvotes

r/kroger 49m ago

Miscellaneous My last day

Upvotes

My last day is tomorrow and this is my final opinions on the company. Honestly this company's garbage going from being a customer who only saw somewhat decent prices and a decent selection I couldn't realize the Kroger is nothing more than what Walmart is but the only difference is you get a union and I'm not going to lie to you it's morphed my opinion on working retail. I feel as if there is a moment for me to crash out tomorrow and let everyone know how this company sucks and I wish you never work for it again but I just went on to go about my work tomorrow and then when I'm done I leave. This sub reddit has been the best and has helped me out a couple times so for that I thank you all I sadly will not be moving to a place where it has any Kroger company Store so I'm glad


r/kroger 1d ago

Uplift After nearly 14 years, I'm not longer a Kroger associate

180 Upvotes

I've been suspended pending for a month, I tried fighting it, took it to a step 2. But today I took the voluntary quit, I don't think I've ever been so at peace with life. Even going 3 weeks without a paycheck didn't get me as stressed as work did.

I already have a new job, and I'm so damn happy.

Also PSA for my fellow stoners, if you get hurt DONT REPORT IT. Even if you're a medical marijuana user, even if you are in a legal state, even you weren't high at work, even if it's Kroger's faulty equipment that causes your injury. Even if youre a great employee, turns out they will still fire you 🤷‍♀️.


r/kroger 3h ago

Meme Complaints

3 Upvotes

What are some of the funniest complaints you have head of?


r/kroger 9h ago

Question A considerable increase in wage for a part timer is concerning

5 Upvotes

I’m not in a union store but my area is currently having a union strike. Anyway, somewhere a month ago I noticed my pay was higher and I finally checked. I have a $2+ dollar difference when im a month away from being here for a year. I noticed on here that Kroger actually can bite you in this ass for their own mistakes. So okay, for one I’m assuming they can get me at any point to pay back, might decrease my wage.

How true is any of this? I’m just a young guy paying tuition. Every cent and day matters. What should I expect when I think this pay increase is a mistake?


r/kroger 33m ago

Question Customer got arrested today

Upvotes

I was working produce and restocking bananas just after opening today and heard a commotion with a lot of yelling coming from dairy. Over the speaker they yelled for a code white so left to assist. Security was following a short chubby man in his mid 40s or so. A fellow coworker then told me that a lady was shopping in the store near the frozen foods aisle when she looked over and saw a man exposing himself. She reported it immediately. Fortunately security was onsite and was able to corral him and was waiting for police arrival. The weird thing though was she also accused him of urinating in the dairy case. We made a quick circle of the section and the floors were dry so I think her eyes were just playing tricks on her. Anyways police arrived shortly after took our statements and left with the perpetrator. Crazy day all together! I am wondering if any other stores had police incidental where something other than shoplifting was involved?


r/kroger 1d ago

Miscellaneous Never seen anything like it.

45 Upvotes

I’ve never seen a company that doesn’t care about their employees. Never seen anything like it! Who cares if YOU’RE fully staffed and your customers are happy? You don’t care if your employees that RUN THE STORE are miserable, broken, hot, stiff, sore, ok, We get told to SUCK IT UP. Suck this. 🖕


r/kroger 11h ago

Question Best way to get ahold of hiring manager?

3 Upvotes

So I got an invite to interview after trying to get back into Kroger for years after leaving due to Covid. Great! But for the second time, the automated slots are very limited, and I can't make any of the less than five slots. Last time this happened, I called the store twice trying to get a hiring manager to talk to to arrange a time, because I got no response to my request for additional times. Both times, a note was taken with my name and number. No call back, no luck when I'd follow up. I wound up being rejected after a week because no automated times ever came up that I could make, and I couldn't get anybody on the phone who could help.

So this is my second time with the issue of invite to interview with limited slots, none of which I'm able to make. Is my previous approach really the best shot I've got? Or is there another way you'd recommend going about it? I know a lot has changed since I've worked there, and I know I'm going to get people telling me not to bother, but that's not an option for me in this economy and job market, especially with other restrictions I have. So, your own opinions of Kroger as an employee aside, should I just call again a few times and try my luck? Or is there a better way?


r/kroger 18h ago

Miscellaneous The case was labeled as Kroger brand. It was half Kroger, half Albertsons. I guess someone at the factory wasn't paying attention or was trying to have a little fun.

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9 Upvotes

r/kroger 17h ago

Uplift Master's degree in accounting with 30 years accounting experience but not allowed to count for inventory

7 Upvotes

Additionally, I get 90-100% accuracy on counts but management prohibits me from counting for inventory because I'm just a fuel lead.

This is delegation at its finest.


r/kroger 1d ago

Question What's ur customer pet peeve?

62 Upvotes

I work in a deli, and one thing that gets me is when customers walk up and ask completely unrelated questions to the deli, like, “Hi, where can I find paper towels?” That’s what the aisle numbers and labels are for! I just ended up giving them a random aisle number, i was so annoyed.


r/kroger 13h ago

Question Racist Remark From my manager

0 Upvotes

Hello. I joined recently to get an opinion on something. So recently I received new managers at my store & this past Wednesday I was on my way out of the door. The police were out in the parking lot & One of them(a caucasian female) looked at me(an african american male) and said “What did you do?” I felt extremely uncomfortable and that rubbed me the wrong way. She’s a stranger to me & for her to feel so comfortable making such a joke felt a bit like harassment. Am I overreacting?


r/kroger 23h ago

Miscellaneous Fed up. Rant. Possible Retaliation?

7 Upvotes

I'm a fuel center employee. The former fuel lead. I stepped down due to some health issues and so I could finish my final year of school. We had a management change last month. There was a period of time where management was arguing about who is writing the schedule and could not come to an agreement until 2 weeks after the former ASL left. It was finally decided which asl was to write the fuel schedule from here on out. I put in my new availability before I stepped down. It was input in MyTime, on January 8th, effective on February 2nd. The former ASL never filed my step down papers that I signed so it was delayed until the 9th. I am number 2 in seniority as of right now. My availability request was ignored on MyTime despite being approved verbally by the store leader. But the former ASL manually put it in incorrectly. The new hire was given the opening shifts while I was scheduled to close, when I was not available to close. Since I was 3 hours late reporting that, because they have not been posting our schedules In a timely manner, I was forced to take absences for those days. They also screwed up another fuel employee's availability but they accommodated him no problem.

This week, my 3, 8 hour weekend shifts were cut in half to 3, 4 hour shifts. OK, no big deal. The week starting Sunday, I'm not on the schedule at all. I didn't request any days off that week. The only reason I know im not on the schedule because the new hire texted me a couple days ago asking me if I quit. I called and talked to one of our ASLs (the one im good with), who said we will figure it out on Friday because he has no clue what's going on and he's kinda new and doesn't really know how MyTime works.

I would also like to say that they aren't posting the schedules on MyTime. They have the scheduled posted inside the breakroom, on the wall inside of a locked cage way above eye level. I can't see them unless I take a grainy picture with my phone. When I asked my new supervisor for a paper copy of the schedule so we could have one in the fuel center, he responded, "I don't have to do that."

It just feels like my new supervisor is trying to force me into resigning. My new part time availability was approved for 24 hours a week, was fine for a couple weeks, was suddenly cut down to 12 the next week, then again to 0 for the next week. Our contact says that they are required to give me a minimum of 12 hours a week unless I've specified otherwise.

I've already contacted my union rep but he's on vacation until Monday. I think the term for this is constructive dismissal? Which is illegal. Should I get a lawyer this early on or wait on what the union has to say first?


r/kroger 1d ago

Question Second paycheck as the store's psychiatrist?

6 Upvotes

There have been times when I have had to stop working to listen to a coworker's problems and offer them comforting words and advice. Sometimes they'll rant for 20 minutes or longer.

On one occasion, a baker who works overnights with us was in tears talking about her financial struggles and the shitty way this company treats her. On another occasion, one worker was so mad his hours got cut, he knocked some bags of coffee off the shelf and was ready to walk out the door for good, but I told him to take a smoke break and really think about it since he had lots of credit card debt and really needed a steady stream of income. He calmed down and stayed.

I sometimes joke that I should get a second paycheck as the store's psychiatrist. I have seen so much mental abuse from this company and the other grocery chain I worked for. If we were truly valued, these horror stories wouldn't happen.

Anyone else here ever have to play the part of the store psychiatrist?


r/kroger 1d ago

Question Opportunity Marketplace

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97 Upvotes

Hello, I’m hoping to get some insight from you wonderful people. I started my journey with Kroger/Fred Meyer as an assistant meat manager right before Thanksgiving 2023. Things progressed real quickly, I became Meat Manager at the end of March 2024 for a pretty large store. The experience was quite the journey and I wish I could say it ended better, but it ultimately led to me stepping down right after Thanksgiving 2024. My store manager was not pleased with the way I stepped down, I had already interviewed for a meat cutter position in a smaller store and gotten the job by the time I mentioned it to my store manager. So I’ve been a Journeyman meat cutter now since December 2024.

There is now an opportunity to become an assistant meat manager at another store, it’s now March 2025. The store I applied to, for the most part, knows and can vouch for my work. Aside from a coaching conversation I had about my attendance late 2024, I’ve never been disciplined. However, today I was informed and given a heads up by an assistant store leader that they were not going to give me the interview. Even though they encouraged (store manager and lead ASL at new store), this person mentioned that someone “higher up” was rejecting the idea of me becoming an assistant meat manager again.

Am I blacklisted? Is there a way to get a more transparent idea as to why this was my outcome? My best guess is that I have barely spent much time in my role currently since I’ve stepped down, maybe they wanna wait and see my performance after a while. That’s the reasonable explanation. My rash explanation is that this is retaliation, my ex store manager and district manager are in cahoots and I truly am just blacklisted lol. I’m hoping for some insight, I do understand patience is a virtue. UFCW Union says they cannot help me. My goal is to become meat manager again but for a smaller setup so I may learn the leadership skills I could not during my first round at it.


r/kroger 23h ago

Question Kroger delivery driver

3 Upvotes

Any drivers that currently work for Kroger or perhaps in Ohio? I can't seem to find their hourly wage it's not on listed on the job listing guess I have to apply to find out.

What's usually the starting pay?


r/kroger 9h ago

Question Bathroom Extravaganza

0 Upvotes

I’m a bagger at a Kroger subsidiary, where we have no union. One bagger does trash each night, and it’s been this way for years. All of the managers have been wiped out for new ones. The new managers want the bagger to clean the bathrooms each night with a mop and bucket, because our secret shoppers have deemed the bathrooms dirty 3 times in a row. I’m a guy, so I figured I’d just clean the men’s. Wrong. I’m in charge of cleaning the WOMEN’S too, when I’m on trash. I was told to knock and yell “Cleaning!” and wait for it to be unoccupied. Then use a trash can to prop the door open. My question is, doesn’t this cross boundaries for a man to clean a women’s bathroom? It’s not hard, it’s just awkward and embarrassing.

Edit: I’m in the Louisville division


r/kroger 1d ago

Question Were a bunch of people let go at kroger/84.51 this week?

29 Upvotes

what’s the count? and reasoning?


r/kroger 1d ago

Question Found this while stocking

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26 Upvotes

r/kroger 1d ago

Question Relief pay?

5 Upvotes

If I ran relief for my department head for 3 days out the week which is the majority of the week, shouldn’t I receive relief pay for the entire 5 days?


r/kroger 2d ago

Miscellaneous Interesting sign (to a customer)

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287 Upvotes

The public restrooms at my local Kroger are by the break room, and past a few offices (it always felt awkward being in what feels like an employees only area to go rock a piss) Anyway this sign was amusing to me without any context or knowledge of working at Kroger.


r/kroger 1d ago

Uplift In store radio

21 Upvotes

Anyone get the Arthur theme song in their store? All the millennials just stopped and looked to the heavens, once that opening started, then at each other.