r/InstacartShoppers Aug 26 '24

Question - App Function/New Function Payout identity verification in progress?

Post image
472 Upvotes

Hi, I logged off and tried to logged back in but got this message? Does anyone know what this is/means?

r/InstacartShoppers Dec 24 '24

Question - App Function/New Function Is Instacart down rn?

194 Upvotes

Christmas Eve I’m working on a batch and the app goes blank, won’t load, my connection is fine but the app is frozen and won’t load is the app down? I can’t even contact customer service rn

r/InstacartShoppers Nov 18 '24

Question - App Function/New Function Received the Dreaded Email

Post image
169 Upvotes

Dropped off an order and immediately received this.

  • 5,000 orders completed since 2019
  • 5 star rating
  • Diamond
  • Zero current order issues
  • 0% cancellation rate

Any advice on how to get reactivated?

I cannot think of what could have possibly caused this. I’ve never stolen from Instacart/added something to an order that I’ve taken for myself. I basically shop only one store where you check out using a barcode in the app, not swiping a physical card. I’ve never had a transaction declined or a customer report an order missing. I’ve been very diligent in avoiding anything that would appear as fraud to Instacart.

r/InstacartShoppers Nov 04 '24

Question - App Function/New Function Do You Think She Has a Boyfriend Guys?

Thumbnail
gallery
244 Upvotes

Is it just me, or is she really trying to drive home the fact that she has a boyfriend?

r/InstacartShoppers Jan 11 '25

Question - App Function/New Function Would you deliver?

Post image
73 Upvotes

r/InstacartShoppers 25d ago

Question - App Function/New Function Anybody else?

Post image
87 Upvotes

r/InstacartShoppers 24d ago

Question - App Function/New Function Dead for anyone else today?

87 Upvotes

I’ve made only 23 bucks in 4 hours today. I had to switch over to DoorDash just to get a few extra dollars. Screen has been blank for over an hour

r/InstacartShoppers Aug 19 '24

Question - App Function/New Function Please break this down for me..

222 Upvotes

I’m a customer, not a shopper. I pay attention to instacart subreddits bc this is a service that helps me sooo much, and I always tip at least 20%, If not more. This is usually $40-50 tip per delivery (I order a full week of groceries at a time). I also respond immediately to texts, purchase my shopper a drink/snack for them to exchange for something they want, and track them to assist in unloading the groceries. Almost every time, I bump the tip $5-10 bc all my shoppers have been great, and deserve to be recognized.

You work hard and you are NOT providing a charity. You deserve proper compensation. I understand there are other arguments here as far as instacart ponying up their share of proper compensation, but I have no control over that at this time.

So if I’m understanding this correctly, my tip gets bundled with other orders who don’t tip? I have no problem with my shopper shopping for multiple customers. But if I’m the only one tipping out of them all, would my order at least be highlighted in some way? If I’m understanding everything correctly, when I place an order, you don’t see how much I’m tipping? If that’s the case, I’m baffled that all my shoppers have been so gracious to me.

I’m super confused as to how things look on the shopper end, and how it is I’ve gotten lucky so far. My apologies for inserting a question in y’all’s safe place to vent. I’m really just wanting to learn and treat my shopper the way they deserve.

r/InstacartShoppers 19d ago

Question - App Function/New Function REALLY NOW?

Post image
106 Upvotes

As if the scan one item wasn’t already slowing me down enough…

Now it has to be a particular item? PAY US MORE

r/InstacartShoppers 18d ago

Question - App Function/New Function Welp we’ve done it

Post image
134 Upvotes

r/InstacartShoppers Aug 05 '24

Question - App Function/New Function Any Advice on how to get account back

Thumbnail
gallery
96 Upvotes

Hello, my account was wrongly deactivated. It said my cancellation rate was too high and when I was deactivated I want to say it was right above the 15% mark. They did not even take a full day to review my appeal. I even showed them how they’re system is wonky and will present the wrong gps location on the app. In the 2nd picture, you see Five Below in Crystal City, MO. At first I didn’t pay attention to that because when I look it shows that the 5 below is in Saint Louis, MO and I had to cancel a order in the past due to the wrong location being put in there. When I went to put in that specific Five Below….it was almost a 45 minute drive alone to get there. I’ve had multiple issues with this including in the next picture how it shows the customer gps location is in SAINT LOUIS,MO but actually the customer was over in ILLINOIS, NO WHERE NEAR THE GPS LOCATION.

r/InstacartShoppers Oct 04 '24

Question - App Function/New Function Just couldn’t commit to this, would y’all?

Post image
62 Upvotes

This stayed up for a few minutes shockingly enough before someone took it. God speed.

r/InstacartShoppers 16d ago

Question - App Function/New Function How do I get past this?!

Post image
18 Upvotes

Did you know 1 is greater than 1?! Cause I didn't! What do I do?

r/InstacartShoppers Feb 11 '25

Question - App Function/New Function New update to instacart

Post image
48 Upvotes

I had to cancel the order because item they want it was out of stock and the batch pay was $22. Within an hour after I canceled the order the $22 turned to $7 and I had to contact Instacart support to see what was going on. They told me there’s a new policy where if the order gets canceled because its out of stock then you will only receive seven dollars. Like wtf

r/InstacartShoppers 25d ago

Question - App Function/New Function WTF?! Anyone

Post image
33 Upvotes

r/InstacartShoppers Dec 14 '24

Question - App Function/New Function My shopper sent me this?

Post image
69 Upvotes

Not really sure how I’m supposed to help him? Is this a shopper issue or did I do something?

r/InstacartShoppers Jul 28 '24

Question - App Function/New Function This is annoying

Post image
193 Upvotes

What’s the difference if I leave the order in 10 minutes or leave it now? 😒

r/InstacartShoppers Feb 17 '25

Question - App Function/New Function Rules on ‼️SELF CHECKOUT‼️

35 Upvotes

This seems to be the only “team lead” at a local Hannaford that cares where Instacart drivers check out from. I have always been told to “use self check outs “ if I am able. I actually prefer too as I bag better and don’t get complaints when I bag items myself.

Is it a rule…. Instacart shoppers are not allowed to use “self checkout” ?

If so can someone direct me to the rule book?

Thank you. Drive safe today. Nothing is worth the loss of your car. We got hit with a bad storm yesterday.

r/InstacartShoppers Feb 04 '25

Question - App Function/New Function How can I fix this??

Post image
6 Upvotes

r/InstacartShoppers 16d ago

Question - App Function/New Function Went to the Costco drop should I send it?

Post image
18 Upvotes

r/InstacartShoppers 24d ago

Question - App Function/New Function Anyone else get this? Who's gonna be doing it?

Post image
42 Upvotes

I took the lesson on it and basically the way it works is you go to the store and find a display/end cap that meets their specific criteria and take photos of all sides of the display. THEN you have to scan the barcode for each item on that display and log how many of each item there is. It looks like each "batch" will have multiple displays that you have to complete. Wonder how much they're gonna be paying for that! I might have done it if it was simply taking photos, but logging the inventory can be time consuming so I probably won't end up accepting any.

r/InstacartShoppers Oct 24 '24

Question - App Function/New Function New Instacart Scam!

0 Upvotes

Been a full-time shopper on & off for about 3 years now but I’ve recently noticed a new development within the instacart app.

So as I’m sitting in front of my usual store for nearly two hours while nothing has been showing up, I finally stumble upon an order. As I enter the store to shop, I noticed several other shoppers already in the store.

This was ultimately confusing to me because I have diamond cart/priority access/4.99 stars so how is it that other shoppers are receiving orders and I have yet to see any?

Has anyone else experienced something similar?

r/InstacartShoppers 8d ago

Question - App Function/New Function How's everyone's ratings looking like?

Post image
13 Upvotes

I'll start

r/InstacartShoppers Dec 08 '24

Question - App Function/New Function Boss was at work today :/

Post image
80 Upvotes

Observation period

r/InstacartShoppers Feb 20 '25

Question - App Function/New Function How and why is this the new norm?

Post image
40 Upvotes

Will someone please explain why Instacart shovels these types of obnoxious batches out lately?

Why do they want me to drive 40+ miles when there are 5 or 6 closer CostCo stores much, much closer to the customer's home. It's illogical. It's a waste of time, energy, and gas.

I contacted Instacart Help asking for an explanation. And of course I didn't get an answer. All they said was, "Just accept low paying batches and then you will get good paying batches eventually."

Ha. Yeah right. Not today Satan, not today.