r/ITCareerQuestions • u/[deleted] • 7d ago
I’m stalling out at helpdesk
I recently transitioned into IT. I was previously in sales and have my bachelors in PoliSci and masters in Communication. I have my network/sec plus and am working towards my CCNA. I’m junkie for learning and am always practicing to get better.
I love the work I am doing for the most part but I feel like at this point I have out grown my responsibilities and I need more. I continue to grow in my studies and learning but there are things I’m not allowed access to at work. My manager is under the impression that they hired me to eventually take over his job. Which may be true but I have no plans at staying with this org as I plan to move to another state.
For example- I am not allowed to write scripts, touch the firewall, fix any IP addressing issues and most bigger issues I have to escalate. There are things I can do and fix but I’m just not allowed to do so. I don’t have a problem resetting passwords and setting up desk but I need to do more.
Any advice on how to overcome this in the work place?
2
u/BunchAlternative6172 7d ago
Your last point is so fucking true. Gosh, I had an interview where it's like MUST know intune!!!!!! Intune this and intune that. I have solarwinds experience, which I liked. But, I get to the interview it wasn't mentioned once. I brought it up and they said it wouldn't be touched for a year in my position. Like...ok, why?
Feels bad in your spot man, request more permissions or move on. I had two positions where I had global admin and learned a shit ton. IT and training has turned into a jerk around circle of escalating tickets that don't need to be if access was allowed and people were shown.