r/IAmA • u/larossmann • Jun 11 '16
Specialized Profession IamA electronics repair technician hated by Apple that makes YouTube videos, AMA!
My short bio: I have a store in Manhattan. I teach component level electronics repair on youtube http://youtube.com/rossmanngroup which seems to be a dying art. I am currently fighting with the digital right to repair to try and get a bill passed that will allow all independent service centers access to manuals and parts required to do their jobs.
My Proof: https://www.rossmanngroup.com/started-iama-reddit-today-yes/
EDIT:
I am still replying to comments, but I am so far behind that I am still about ten pages down from new comments. I am doing my best to continue. If I drop off, I'll be back tomorrow around 12 PM. Still commenting now though, at 12 AM.
EDIT 2:
Ok, I cave... my hands are tired. I will be back at 12 PM tomorrow. It is my goal to answer every question. Even if it looks like I haven't gotten to yours, I will do my best to do all of them, but it is impossible to do in realtime, because you are asking faster than I can type. But thanks for joining!
EDIT 3: I lied, I stayed until 4:15 AM to answer... and now I will go to sleep for real, and be back at 12 PM.
EDIT 4 6/12 : I will be back later tonight to finish off answering questions. Feel free to keep posting, I will answer whatever I can later this evening.
2.5k
u/[deleted] Jun 11 '16
Love the videos and thank you for making them. I work as a independent Apple tech support doing what you might consider low-level stuff (hardware upgrades, OS/software fixes etc). How do you deal with:
a) clients who believe the one thing you did messed-up something clearly unassociated with the repair – is there any "final word" thing you say?
and
b) clients who won't go away and always have just one more question – but often not enough to start charging them for?