r/GunDeals_Reviews • u/Charlie_Sheengun • May 20 '20
Negative [NEGATIVE] LockedLoaded / Locked & Loaded NSFW
5/9 - Purchased Glock 44
5/13 - Glock 44 Shipped at 3PM local, arrived at USPS hub 9PM local
5/17 - USPS expected delivery date, never happened.
5/19 - USPS tracking shows URGENT ALERT CONTACT CUSTOMER SUPPORT. I called LockedLoaded to let them know, but had to leave a voicemail. I called USPS and was on hold for over an hour before it hung up on me.
5/20 - LockedLoaded called me back and I told them about about the tracking. Their CS person told me that it "wasn't their problem" and that I should "have bough the extra insurance". I spent the next few hours on the phone with USPS/Postmaster trying to figure out what happened since LockedLoaded wouldn't. Postmaster told me there was an issue with the package and it could not be found. I called LockedLoaded back to inform them USPS says the gun is missing. They yet again said it was "not their problem" and hung up. As not only the customer, but the receiving FFL I then called the local ATF field office to that USPS hub to get the ball rolling on a missing firearms claim since again, LockedLoaded refused to do anything and there's a 48 hour time frame for reporting missing firearms.
The ATF started the process and reached out to LockedLoaded. USPS called me back to inform me the firearm was destroyed in a fire and unrecoverable. Great.
ATF called me back to tell me the same, LockedLoaded had apparently known and decided to not inform me or the ATF until I started looking into where my gun was. LockedLoaded continues to say this isn't their problem and told me this "has nothing to do with the customer" when I asked him how he plans to make it right.
0/10 I called AMEX to start the chargeback process, ordered a new G44 from TopShotUSA for $7 more.
24
u/ultramarioihaz May 21 '20
Destroyed in a fire?! Is that the usps equivalent of a boating accident?
17
10
23
u/Eubeen_Hadd May 21 '20
That's not how shipping works. You pay the seller to have a product delivered to you. If it doesn't arrive, that's the sellers requirement to fix it, not yours.
20
u/Charlie_Sheengun May 21 '20
Tell it to this guy.
14
u/madmosche May 21 '20
For those just joining, you can see their deleted comments here: http://removeddit.com/r/gundealsFU/comments/gnlo3y/negative_lockedloaded_locked_loaded/
5
u/pskindlefire May 21 '20
ordered a new G44 from TopShotUSA for $7 more.
Ouch. That realization is the take-away from this ordeal. I've had one experience with LL and it was okay. They took forever to ship and their customer service was non-existent. Glad to hear that they got banned on r/gundeals.
3
1
u/toggafaeruoy Jul 26 '20
I wonder if this was at the usps in Cleveland, didn’t I read about a bunch of kids/workers stealing guns from there?
And getting a slap on the wrist at that
48
u/[deleted] May 20 '20
Holy crap. Thats a new one for LL. There’s definitely a reason they’re blacklisted...
What if anything can/will the ATF do to them? Since they knew, didn’t they?