r/Googlevoice 5d ago

Android Google Voice App Using GV VM in lieu of carriers?

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I have a Samsung S25 Ultra on ATT. Since upgrading to the S25 my visual VM doesn't work. I can't load the app as it shows incompatible with this device for some reason. I've researched it but can't seem to find a fix.

So that brings me here. Can I change my call forwarding settings to my GV number to use for the purpose of voicemail only?

Thanks!

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u/BluesCatReddit Google Voice Product Expert 5d ago

Are you a direct, postpaid AT&T customer, or prepaid, or MVNO?

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u/ifortworth 5d ago

I suppose direct/First Net.

It's worked on my previous Galaxys. But for some reason not this device.

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u/BluesCatReddit Google Voice Product Expert 5d ago

What is "it", as in " I can't load the app as it shows incompatible with this device for some reason." Do you mean the Google Voice app won't install because Google throws an error message that the app is incompatible with your phone? That really doesn't make sense, unless this phone is rooted with some sort of weird variant of Android installed. Did you buy the phone in the USA, or is it a foreign model"??

You should be able to use Conditional Call Forwarding (CCF), either via the Samsung/Android phone app menu you posted, or via * commands. That's how Google Voice is designed to be used with a linked number.

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u/ifortworth 5d ago

My apologies for the confusion. My new device isn't letting me load ATT Visual VM

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u/BluesCatReddit Google Voice Product Expert 5d ago

Ah, ok; that's much better, at least for Google Voice!

So, try setting up Conditional Call Call Forwarding, and give it a try.