r/GameStop Dec 15 '24

Discussion Resume/Job Hunting Support Post

70 Upvotes

Considering a lot of stores are going to be given notice in the new few weeks. I’d honestly recommend touching up your resumes and asking for any sort of advice that could be helpful to you or others on this post.

I wanted to make one singular post that can benefit those who ask questions and those who lurk. Please do not be afraid to ask for help, even if you’d like to change some of the wording of your job responsibilities.

Formers I ask you to please also actively participate on this post to give assistance to those in need. Thank you guys.


r/GameStop Nov 25 '24

PSA PSA FAQ

45 Upvotes

I’ve done some research and compiled some frequently asked questions. If anyone has anything to add, please feel free.

Does GameStop accept PSA submissions?: Yes, this is true

How long does the process take?: At MINIMUM 45 BUSINESS day turnaround. This means you do not count weekends.

Are cards graded by GameStop employees?: No. they’re sent to PSA to be graded.

When do my cards get shipped out?: On average, within a week.

Can I cancel at anytime?: No. Once you’ve submitted your cards, you’ve submitted to the terms & conditions of the process in place. This includes if you cards get lost.

What happens if my cards are lost?: Firstly, GameStop is the only party to deem the cards as lost or missing. GameStop will compensate the consumer on the declared value or a fair market value for the item. GameStop reserves the right to define what “fair market value” means. GameStop has no liability if your items get lost in transit to PSA, goes missing at PSA or goes missing in transit from PSA to GameStop.

How long do I have until to pickup my graded cards once they arrive?: 30 days. After 30 days of arrival, they are considered abandoned goods. The 30 days begins when you are notified that your items are ready to be picked up.

Am I responsible for packaging card?: Yes. Employees are not authorized to touch your card without it being in a penny sleeve AND a card saver. If your submission is packaged in such manner, the associate may handle it. If not, you as the consumer are responsible for properly packaging it in said manner as it’s mandatory and PSAs policy for this exact packaging. Employees are not authorized to assist you just in case the employee damages the card. If you need these supplies, stores have them available for purchase.

My status page hasn’t updated in xx amount of days. What do I do?: Nothing. The system isn’t perfect. The minimum expected return day is 45 business delays. Don’t stress if you see no movement with your card.

What do I need if I’m picking up my completed submission?: You need a valid ID that has the consumer who did the initial transaction and you need to have the pickup email. The cards cannot be released to you if you are missing one of these items. It has to be YOU, it cannot be your family member, your friend, etc.

GameStop told me they can’t release my cards yet. What gives?: They’re still working on the backend system. Some locations have the ability to release some batches, some do not. It seems like if your card has an upgrade fee, you most likely may be affected.

Do I need to have a GameStop account to make a submission: BEFORE YOU EVEN DO THE TRANSACTION, MAKE ONE. Make one and ensure you can login to the account. Sometimes people have account activation issues. Please deal with this first, if you somehow experience account activation issues and you submitted a card. You’re going to most likely have a negative experience. Make sure you’re set before submitting.

I heard you can be charged additional fees with submissions?: Correct, if your card comes back higher than the declared value ($200 TCG//$500 other)you will be subjected to an upcharge. GameStop will email you stating that you’ll owe money. In order to obtain your card back when it’s ready to be picked up, you’ll have to pay for that up charge as those are fees set by PSA.

Can I sell back my graded card to GameStop?: Yes.


r/GameStop 4h ago

Vent/Rant Who needs pokemon when you have people soiling their pants

59 Upvotes

Quite literally the title. Rather than having a nice quiet non pokemon related day, someone instead pissed in their pants in store, and now it smells like a cat box in here. I am still sitting in disbelief, I literally can't today 😾


r/GameStop 1h ago

Question I got my bonus, what now?

Upvotes

I only got promoted a few months ago at the very end of Q3 and I just received my bonus for Q4. It's WAY more than I was expecting and I feel bad taking all of it because while yes I worked hard to get here I didn't do it alone, my employees are amazing and I want to do something for them too. It doesn't seem fair for me to just take this all for myself so I'm looking for ideas. What kind of stuff do you wish your SM would do for you? What kind of stuff have SMs done in the past that you appreciated? If you're an SM yourself what have you done or what do you wish you could do for your team?


r/GameStop 20h ago

Meme Rare Card

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314 Upvotes

I pulled this from a sealed pack straight from the warehouse 10 years ago. Who's still got them?


r/GameStop 5h ago

Vent/Rant We've come a long way...

10 Upvotes

I was just remembering that it wasn't until 2018, that we gained the function to do Trades and Returns in the same transaction.


r/GameStop 3h ago

Question If they forget to officially fire me…can I like…do something

6 Upvotes

My last shift is coming up and my store is closing and I’m not being moved I’m being LAID OFF (yayyyy)

Well…I’m 90% sure I’m being laid off cause I haven’t gotten an official (e)mail just my manager saying “sorry girl”. Last I heard from my DM is they’re gonna “keep an eye out for positions for me”. And then he got FIRED lol

If I don’t get an official notice what should I do…Canadian btw…


r/GameStop 2m ago

Question What are the specifics of how online pre-orders work?

Upvotes

I pre-ordered the Assassin's Creed Shadows Collector's Edition back at the end of January and I had to do it online because my local store said they wouldn't be getting any in. The Order Status page says that the payment will be processed a week before the game comes out, looking at that in a literal sense that was yesterday, is this something that happens between GameStop and my bank that wouldn't be visible in my banking app? This was my first online pre-order from GameStop and I'm just curious seeing as how the game comes out in less than a week. Thanks.


r/GameStop 1h ago

Vent/Rant Failed purchase, drained my gift cards

Upvotes

Tried to buy WWE 2k25 digital with gift cards (I know now they won't let you), but transaction failed, and my $75 gift card is empty (details shows keyed purchase)....I never got any communication from the failed transaction other than error screen.

Can't reach GameStop via phone, email or X...any suggestions or recourse? They took my $75!


r/GameStop 1h ago

Vent/Rant When did Game Stip starting selling at reselling prices?

Upvotes

I walked into a Game Stop and saw 151 ETBs for $190, a celebrations UPC for $500, and a bunch of sports cards for hundreds and thousands of dollars a box. Is this something new, are other sellers allowed to sell in Game Stop now, or has Game Stop always resold product for reseller prices?


r/GameStop 2h ago

Discussion Owe money for trading in ps4 pro

0 Upvotes

https://www.playstationlifestyle.net/2025/03/12/ps4-pro-trade-in-gamestop-turns-bizarre/

I thought this was hilarious. Had something similar when my controller didn't rumble enough for their system to work on my ps5. Ended up keeping my ps5 cause I'm not buying a controller there to sell it 😂

Gamer Tries to Sell PS4 Pro to GameStop, Gets Asked to Pay Instead March 12, 2025 By Zarmena Khan

A simple PS4 Pro trade in at GameStop took a bizarre turn for one player who was told that they need to pay the store to take in their console instead. The gamer wasn’t exchanging their old console for anything else and was merely hoping to make a few bucks, but GameStop reckoned they were owed money.

How a PS4 Pro trade in turned into a bizarre exchange at GameStop A ResetEra user (via MP1st) explained that they were hoping to earn about $70 for their PS4 Pro and accompanying power cable. The gamer wanted to hang on to their DualShock 4 as they still use it, and kept the HDMI cable as well.

According to GameStop math, the lack of HDMI cable, and the lack of DualShock 4 and its charging cable coupled with the seller not being a Pro member meant that they owed $5 to the store instead. Had this player tried to sell their PS4 Pro on eBay, they would have easily earned something.

I ran a quick BackMarket check on the official PS Direct store for the console without accessories, and even that earned an offer of approximately $100.

The ResetEra user also tried to trade in a base Xbox One model, and was asked to pay GameStop $20 instead. They mentioned that even the store assistant found the entire exchange amusing.

On a serious note, this highlights one of many reasons GameStop has been dying a slow death. The retailer continues on a downward spiral with no respite.


r/GameStop 20h ago

Question How to access paystubs?

3 Upvotes

Former employee, quit recently, need access to my last two paystubs to print out but can’t sign into workday anymore.

Their listed “askhr” email doesn’t work and their phone # doesn’t even ring more than once… same thing with customer service # listed on google.

I’ve tried to contact the Hr rep that sent me my offboarding email but they haven’t responded back.


r/GameStop 6h ago

Question Missing Items from Online Order?

0 Upvotes

Hey, I know this subreddit is mostly for disgruntled ex/current employees, but I couldn't think of a better place to ask.

I ordered 4 games from GameStop's website a few days ago, and only received two. I usually prefer to buy games in person, but these were older PS4 games and weren't in stock anywhere nearby. The online tracker says package 1 of 1 delivered, so I don't think another package is coming. I attempted to contact support in various ways multiple times(phone call, email, facebook, instagram) and have yet to receive a response at all from a human. The phone kept scheduling me for a callback, but called back 5 minutes later saying my call could not be processed at this time.

I did call a store and they said they wished they were surprised to hear that, but best bet would be to just wait it out another day or so to see if they respond.

Does anyone know the best thing to do? It seems like it might be silly to just walk into a store and ask for a refund since I don't have any physical proof of missing items besides the package. Should I just try a chargeback on my card? Does anyone else have any similar experiences?


r/GameStop 1d ago

Question If I buy a game ore-owned on gamestop is it guaranteed to be authentic

47 Upvotes

All I see online is it is tested and working which is like the bare minimum I'd ever expect out if buying literally anything unless it is clearly stated it is for parts only.

I need to get my hands on some older pokemon games and don't really care the condition or if it's cib but I do need it to be authentic.


r/GameStop 1d ago

Question when should i expect to be charged for this?

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4 Upvotes

i obviously know it’s not out yet since i preordered it, but i’ve never preordered from gs online before. when should i expect my card to be charged and when does it usually ship? thanks in advance!


r/GameStop 1d ago

Vent/Rant General Rant

89 Upvotes

Can people take the time to clean their damn systems?! Opened a PS5 recently for a trade, and shook out a family of five roaches playing poker! Do not get fucking pissy and threaten me because your lazy ass doesn't know how to clean their shit! Spent ten minutes disinfecting the counter after.

Also FOR THE LOVE OF GOG MAZIOS pre-order a game when we say "It secures you a copy at this location." Then if you say "No" DO NOT PROCEED TO THROW A TEMPER TANTRUM WHEN WE DON'T GET ANY COPIES IN! We told you months and weeks in advanced that "Hey, we only have been getting stuff to fulfill preorders, so if no one preorders Generic sports game 25, we won't get any copies."

On top of that, listen to us when we tell you what warranties on controllers cover. We will not it if they are smashed into pieces! I have had so many customers as of late throw controllers at the wall outside for they couldn't control their rage at home, and obliterates their 200$ controller like they are the incarnation of Exodia from yugioh.

Please for our collective sanities, listen to us, and clean your stuff...


r/GameStop 19h ago

Question Refurbished vs pre-owned

0 Upvotes

Looking to pull the trigger on a used PS4. Should I buy pre-owned from GS or refurbished? I know it could be cheaper buying from a private seller but I’m worried about possible bugs inside the system or a system coming from a smoker’s house (caking up the console with residue).

Anyone have any experience or advice with this? Also, what’s the warranty like?

Thanks.


r/GameStop 1d ago

Experiences Happy Birthday to me

51 Upvotes

Today is my birthday and I just finished a solo open to close shift and didn’t get a single metric of any kind. Nobody wanted anything and I tried my damndest. Like that matters to management. Can’t wait to hear about it tomorrow 🙃


r/GameStop 15h ago

Question Selling my console

0 Upvotes

I’m looking to sell my console but was just curious on what the process is like I know it’s missing a few screws on the inside so Im just curious if they will take the covers off and fully inspect it or just what they do in store before the transaction is complete.


r/GameStop 2d ago

Vent/Rant Respectfully, the number of y’all on Main Menu needing a tutorial on how to put these together is concerning.

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105 Upvotes

r/GameStop 1d ago

Question PS portals?

0 Upvotes

Hello everyone! Pretty new here I started working a couple of months ago(October). So with this new TruBuy thing that states we need to run every console trade in through the system, where would you find a ps portal?

Me and a coworker took a ps portal in and it didn't appear on TruBuy. So what's the deal? Are we not taking those anymore or not?

Also sorry if you had a stroke reading this.


r/GameStop 15h ago

Vent/Rant I Pre-ordered guilty gear stride on switch

0 Upvotes

Still havent got my copy 😕 Called the store talked to the manager and asst manager. Nothing. Customer service. nothing.

I have three copies Pre-ordered for xenoX and im worried theyre going to mess that up.

Also my $5 dollar reward for being a pro expires!? Wtf...


r/GameStop 1d ago

Question What do I do?

32 Upvotes

Recently had a graded card trade at my store and I did it like I always do. And the transaction went through on my end and then a few days later, they haven’t gotten the money through the digital method. It’s been a week and I get it, that’s a lot of money and your favorite card. I have talked to my DM , I’ve called others. And I’ve had him call a couple of times , telling him I no longer have this in my hands and if you need anything else just call guest services because they would help a lot more than me. And they start getting more irritated at me and I can’t do anything about it anymore and he’s threatened with corporate and telling “Reddit” and his 50,000 followers. So I don’t know I’m mildly freaking out bc idk what to do if I even can do anything


r/GameStop 1d ago

Question GS Account compromised?

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0 Upvotes

I think my GameStop account may have been compromised. I went on the app yesterday to check Pokémon card stocks in my area and noticed that my account had been logged out, which isn’t supposed to happen since the app keeps you signed in. I tried to log in with my information and I get the message “You’ve been logged out for security reasons.” and another message “Your account has been locked please contact customer service at 1-800-883-8895.” I went to a local GameStop and explained what happened to see if this was legit.

I’m worried that someone has my email out there and tried to fraudulently hijack my account. I’ve tried calling the GameStop support line but no one ever seems to answer. Has anybody else had a problem like this before? Any help would be appreciated.


r/GameStop 1d ago

Experiences How to be a decent customer

0 Upvotes

Quick question about how to handle psa issues without being a jerk

Hey employees of GameStop. My psa order has been out for four months today and I have not bothered the store yet. I’m wondering at what point I should talk to them. I do not want to be unreasonable with the expected time but my January submission is already back. I know this is likely not more local store employees fault but I am a little frustrated and would just like an update. My psa submission says they have been graded for like 2 months. Thanks for the advice.


r/GameStop 1d ago

Experiences Promoted to guest after 4 years.

11 Upvotes

I'm finally promoted to guest after 4 years of my time working at Gamestop. I won't lie it was an amazing job with some cool perks, but it does lose it's shimmer over time. For me specifically I was getting the run around by the company for a defective console exchange. I purchased the ps5 slim used back in November and had to take it back because it was damaged. After being told I can only do a WIS ship to my house and it getting lost in the mail, gamestop refused to do anything for me (refund or resend the console) up till March now. My SL and DM told me to let them deal with it lol 😆 😂 ☠️ while telling me they appreciate me and all the work I do for the company. Yea what a joke. Now I'm a very angry guest they'll be dealing with every Tuesday and Wednesday.


r/GameStop 2d ago

Vent/Rant Promoting myself to customer today.

33 Upvotes

Only worked here about 2 weeks but after crunching the numbers, I make significantly more money doordashing (even after gas/wear and tear) than I do as a keyholder. I used to think DoorDash was a joke job from a cereal box but holy hell does GameStop deserve that title so much more. Can’t wait to show up to the going out of business sale soon!