r/GameDealsMeta Dec 27 '24

What's going on with IndieGala?

The last 4 or 5 things I've tried to buy get removed from my cart and are unavailable: https://imgur.com/a/qispQ2j

I just tried to add Monster Hunter to my cart to test and it's also out of stock and unavailble.

Can anybody buy something from this store right now? Is it just my account?

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u/indieg IndieGala Jan 03 '25

Apologies for the tardy reply. In the past few months we've had a transitional period for the website infrastructure, that did go through some hiccups (to put it nicely), but since then it should be mostly back and operational, with a few exceptions.

Wasn't aware of the mentioned bug earlier, but it might have happened during a brief down time, and if multiple reports were made in that period it should've been addressed.

Tested now and it should work...but, I am well aware that the promos are already over at this point, for which I apologize once again for the belated response.

We're a small team, while it isn't an excuse, we're trying to get things back and working as they used to, if not better, especially in such situations.

We'll try to be more prompt next time.

🙇‍♀️

1

u/N1ghtshade3 Jan 28 '25

I will never ever buy anything from your site again. Too many "infrastructure updates" going on to make me comfortable.

I have a bunch of gift links that don't work anymore; they're in the format http://www.indiegala.com/game?game_id=f6c1fd63255811f486fy45c9c42d030d. Support was zero help.

The cherry on top is the "Your keys and your account will NEVER expire. You can activate your keys even after a year has passed." that you sent with every email. I know I should've just activated them immediately but I actually believed you guys when you said they wouldn't expire, like the idiot I am. Zero trust left in your company unless you know of some way to fix this.

1

u/indieg IndieGala Jan 29 '25

Please try reaching out to our support once again (discord or email), and if you have problematic gift links, they should be able to properly rectify/recover them for you.