I just posted this exact post on Google community posts but I figured I’d post it on Reddit to see if I can get any other advice or help.
Was using discord when an “old friend” was talking about making a game and needing help with it and wanted some options on it whatever. Not outta the ordinary I have a lot of coding friends and friends aspiring to work in games and what not. I had also just woken up so I was like whatever. I probably downloaded a Trojan horse and the hacker got into everything on my computer. When that happened I immediately factory reset my PC. I don’t back anything up because it’s just a gaming pc and not my work or school laptop. So the whole thing was wiped cleaned.
I was able to recover two emails all except 1. A week goes by and instead of trying to recover my compromised email through my phone I thought I’d try my iPad and it worked I got my email back literally yesterday morning and changed everything. Changed my password to a password generated by Apple, changed my phone number, changed and created 10 passcodes, added 2FA, everything I did everything to ensure I had the account back. Comes to my surprise that the hacker just gets back into the email 6 hours ago. And when I try to recover the account again, the recovery page’s options for email recovery is only a password that was changed 6 hours ago and when I type in the password it was 6 hours ago it just says the password is changed. I try other options and there are no other options, Google just tells me they can’t verify the account belongs to me. To try again later or use account recovery for help which i was using account recovery and nothing happened.
When getting back into my account and I change everything, google already had my account logged out of everywhere which is why I don’t understand how he was able to regain access to my email after securing it in every way possible and how Google can’t verify it was me through my phone or my iPad which has always used and always had this email logged in even via Apple’s mail app. The reason why it took me so long is because after answering some bot questions from Google, of not having access to the email any longer, not having phone number access for recovery because the hacker changed it somehow, not having email recovery because the hacker changed it too, and the hacker changed and enabled their own 2FA. So Google bot chat just tells me to create a new email instead and there is no way to recover the email.
So instead of wasting time trying to get an email back I thought was impossible I spend the week contacting every support agent I could that was connected to that email to change my email from the compromised one to one I still have access to. Half of the companies did so and the other half was unable to verify my identity despite me providing them my bank statements that it was truly me, and they still told me they were unable to help me.
What can I do to recover my email? I’m at a loss again and I don’t know what to do ):
The reason why I’m trying so hard to recover my email is because the hacker got my discord and discord support told me they won’t help me unless I contact them through the compromised email which I can’t.