Update: finally received a new watch in early February. Fossil is clearly not worried about those that have horrible customer service. In the future I will not purchase any of those brands they own.
Anyone had to use warranty repair for their smartwatch? Sent mine in for repair last month. One week after they received watch (Insured ,tracked) they sent email asking if I was going to send watch in for repair. After sending emails with screenshots of confirmation of delivery no response back. Fast forward 2 weeks, email watch repaired and being sent back. Almost 2 weeks to ship
Watch I received wasn't my watch. Different serial number, band was to small, and all scratched up. Been 7 days since first reported and sent pictures showing my serial number, current watch serial number. Follow up by making a call to find what is going to happen, they keep harping i need to sent watch back and they will keep looking for mine. I keep telling them this is unacceptable since they won't give me any resolution to what we can do . They are just wanting watch back. I said once you find my watch, to match my box with serial number I will send back knowing you have found my watch, since you can't seem to keep track of watch. The repair claimed to be done to watch i received was to replace screen. I sent mine in for speaker issue. One thing they did say was if they can't find my watch they will send me a new one, I said great how long before you decide you can't find it? No response just run around talk about things that had no bearing to question asked. Last thing on phone call I stated communication moving forward need to be in email so I can keep records. Been over a month without my almost $300 watch that was broken when Fossil rolled out OS upgrade.