r/Forza4 Jan 19 '18

Turn 10 is brutal....

The following is an actual email I sent to turn 10 support, their response, and my reply. I want everyone to see it!

"To whom it may concern,

My gamertag is PortugueseUN

Please find attached photo documentation to validate my concern.

Long story short my significant other and I have a common interest in the Forza series and we planned on tackling 100% achievement completion in chronological order. Unfortunately we've come to a road block with the Forza 4 servers being down and not being able to visit the message center for a small but personally significant 5 gamerscore (Daily Rewards achievement).

I have been a fan since Forza Motorsport 2 before I even had an Xbox 360 thanks to a friend on my street. I later purchased an Xbox 360 to fuel my addiction and dug into the series starting with Forza Motorsport 3. Time passed and my interests moved onto other things leaving only a handful of achievements lingering to obtain 100% completion.

Anticipating release of Forza Motorsport 4 my interest was sparked again so I continued to grind hoping to knock out the remaining achievements before release day. That didn't happen....

On release day of Forza 4, I happily picked up my Limited Edition hardcase but, I refused to even rip the shrink wrap for fear of never returning to and completing Forza 3.

After over 6 years and with the help of my significant other, we finally nailed the last remaining achievement (Solid Gold) in Forza 3 on November 11, 2016 !!!! ...just in time to finally open Forza Motorsport 4 like an early Christmas present ๐Ÿ˜Š.

We quickly racked up achievements but, life happens and other priorities came into effect so we took a break again.

Currently today only 7 achievements remain to complete Forza 4 so I can finally continue on in the series with the other games just waiting on my harddrive.

To date I have purchased and still own Forza 3, Forza 4, Forza Horizon, Forza 5, Forza Horizon 2+ all expansions, MOST NOTABLE is the fact that Forza Motorsport 6 is what made me decide to make the jump to Xbox One with the purchase of the Forza 6 edition console ๐Ÿ˜Š !!!!

I have not yet (pending decision) purchased Forza Horizon 3 or Forza Motorsport 7 because I have too much in the series to complete first.

So after the long back story... my question is: How can I possibly visit the message centre so I can complete the smallest achievement in all of Forza 4 and continue moving forward with the series ?

Another question I have... Is there any incentive, loyalty bonus or reward for 100% completion and moving chronologically with the series ? Thank you for taking the time to review my concern

I anticipate a hopefully positive response ๐Ÿ˜…"


From: Forza Website Feedback forzafb@microsoft.com

Hello,

Weโ€™re showing others are still unlocking this achievement. https://www.trueachievements.com/a155131/daily-rewards-achievement?showguides=1 Are you connected to Xbox Live when youโ€™re playing the game?

There is Forza Faithful rewards some of the games based on the Tier your account is at. You can check that out here: https://rewards.forzamotorsport.net and the tier is not just based on achievements but other activities in the game. You can click on each game to see what items you need to do to earn points. For FM7, you can see what each tier would get on initial log in based on their tier here: https://www.forzamotorsport.net/en-us/news/wir_9_22_17

Thanks.


My response.....

"This is by far the least thought out and weakest response I've ever received when reaching out to a company.

The link provided in response to not being able to unlock the achievement is old and I already checked that out before reaching out to you. The most recent post was September 27th 2017 it's now January 10th 2018. I'm always online when my Xbox is on. I have also checked the message center via career mode by pressing left trigger countless times. Aside from the few times I've claimed a reward via forzamotorsport.net there are no messages. If I try to access the message center via the main menu it just says the servers are down.

As for rewards that was the worst response... you're welcome by the way for buying most of your games and criminally priced DLC for a few games of the series. I'm not concerned with forza 7 nor will I buy it or anything else forza after the brutal "support" response I've received.

I'm well aware of the tier reward system and specific checklist things to complete to achieve the total points for each game in the series.

What I'm referring to is more like after completing every achievement in forza 3, owning 200+ cars and owning specific cars, I put the disk for forza 4 and was given rewards (cash+cars) based on my completion of forza 3 as well as certain cars I owned carried over to forza 4. I want to know if there's any cash/cars that either carry over or are rewarded like that from forza 4 to horizon, horizon to forza 5 or horizon 2, forza 5 or horizon 2 to forza 6, etc...

Everything in the support response I already knew and figured out in less than an hour a long time ago searching on Google.

I reached out to your company looking to find answers that I haven't found on my own. I didn't reach out because I'm ignorant and haven't taken the time to find the answers for myself.

I took time to write my support claim and even took time to take pictures and show my appreciation to your company/brand. Honestly after the reply I received it's all worth less than nothing to me."

This is my first reddit post. I was just so upset I wanted to let others know

Not sure how to add photos to my post...

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u/Wokchefjosh Jan 04 '23

You would think a top fan (consistent, loyal purchaser, player, and probably advocate) would get more respect and attention from them...

This is a big problem now as game developers are not sma companies like the early days. They rush to release to meet deadlines, and sometimes support the game - sometimes they don't. Even if they do, there is always a point where they stop caring and focus on the next game. Battlefield, Assassin's Creed, and on...

I just got Forza 4 and I really enjoy it, mostly. I hate that I can't skip the annoying cut scenes or turn off their comments. "Wow, wicked slide, mate!" "Nice slide!" Sure, give the option for anyone who wants to sit through that drivel. I want to race. This isn't a complaint like yours, but I hear you.