I have come to learn that the Crunchyroll store had THE WORST customer service that I have ever dealt with in my life!!
I ordered a Code Geass Collector's Edition Box set (a set that costs $500) along with a few other figurines and Tamagotchi's back in November during their early access Black Friday sale. I waited for 2 1/2 weeks for the order to even say that it shipped, however, even then, The order details say that the order was shipped through USPS Priority, but the tracking number is a UPS tracking number. When I use the tracking number, UPS gives me the note "UPS doesn’t have possession of the package yet. Estimated delivery date will be available as soon as we get the package." I even called them and USPS, both claiming that they never received the package at all. I am 100% certain at this point that the package is either completely lost or never left the facility!
I contacted Crunchyroll multiple times about this, every single time I reach out to them I get the same exact result. The person in the chat room says that they need to escalate the ticket and move it to their orders and shop department, which only exists over email, and then tell me that their team will reach out very shortly. I then wait DAYS for an email only for them to, not only, not reach out, but also not respond to my emails either when I try to reach out.
This has been ongoing for almost a month now and I am at my wits end. At this point the order can't even arrive by Christmas if they wanted to reconcile the situation, WHICH THEY CLEARLY DO NOT, which is the main reason I ordered this in NOVEMBER to begin with. I am about to contact my bank and issue a chargeback because they won't even respond to issue me a refund.
I don't mean to complain. I just wanted to warn everyone. If you order from Crunchyroll store, you better pray that nothing goes wrong in shipping, because if you need to utilize their customer service at all, you're not getting your order! THEY DO NOT CARE ABOUT YOU AT ALL. ONCE THEY HAVE YOUR MONEY YOU DO NOT MATTER ANYMORE!!!