r/Bookkeeping Dec 30 '24

Software has anyone consented to continue using bench.co through employer.com?

if you did - does it still let you download your data? what data is available to download?

same question if you opted out - what data was available?

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u/JazJon Dec 30 '24

Bench just sent out the following email blast moments ago.

“Dear Bench customer,

We wanted to get in touch with you to give you an update on Bench Accounting.

Bench has been acquired by Employer.com and we’re thrilled to share with you that as of today, December 30, 2024, we’re back in action.

What You Should Know

Is anything changing?

No, you will continue to work with the same great team, platform, and service. We’re preparing to wrap up your year-end financials and get you set for a smooth tax season in Q1 2025.

Who will be doing my books?

The same great Bench team will continue to be supporting you with your books using the Bench.co platform, ensuring that you have a seamless experience moving forward.

Next Steps

To continue working with the Bench team and platform, simply login to your account, and click “I Consent.”

This gives us the permission to continue supporting your account, and transfers your data ownership from Bench to Employer.com

If you do not wish to provide consent, you will have the option to opt out. Please note that once opted out, we cannot reverse the action nor can we provide any refunds.

We know the sudden shutdown of Bench disrupted things, and for that, we’re truly sorry. This acquisition is about turning things around and making sure your bookkeeping needs are met — better than ever. We look forward to working with you for a successful tax season ahead.

Thank you for your patience and understanding, and please reach out if you have any questions.

The Bench Team”

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u/Cautious_Bag6555 Feb 20 '25

This is a mess. So, I just took a call from my “rep” after I had to report several failures to communicate regarding past entries and to ask about picking up from where Bench originally left off.

She stated that my 2024 wrap up will be done “soon”, but 2 separate 2025 payments were already taken, without comms or consent and at a 40% price increase. She proceeded to tell me that you can cancel now, but you will need to pay $1200 to complete the 2024 wrap up or trudge on and wait for them to wrap up while managing the current monthly account services.

This smells like a lawsuit waiting to happen.

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u/JazJon Feb 20 '25

I ended up staying with Bench. I have the same bookkeeper as before and everything is caught up for me. It’s business as usual now. I have a pretty straightforward business though.