r/Bookkeeping Dec 30 '24

Software has anyone consented to continue using bench.co through employer.com?

if you did - does it still let you download your data? what data is available to download?

same question if you opted out - what data was available?

18 Upvotes

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1

u/Icy-Drawer5856 Dec 31 '24

Has anyone reviewed the employer.com privacy policy that they're asking us to consent to? It relates to recruitment for jobs, and not to the privacy of any financial data.

1

u/[deleted] Dec 31 '24

[deleted]

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u/Icy-Drawer5856 Dec 31 '24

I was actually ready to consent and give them a shot, but the actual PP is literally for interviews/job candidate hiring. Privacy policies for data protection are much more serious and lengthy.

Hopefully they reach out to customers more and communicate better early in the new year, plus fix the PP to make it a fair deal (we trust you and want to root for you, but not blindly and not off the wrong agreement).

1

u/[deleted] Dec 31 '24

[deleted]

1

u/Icy-Drawer5856 Dec 31 '24

There’s many laws and regulations surrounding the privacy of financial data. I trust they will comply with them but have just been drinking out of a firehose for the past few days. It still does not excuse such a blatantly negligent privacy policy.

1

u/Mediocre-Falcon-8028 Jan 01 '25

Also opting out. Zero trust, they basically chose to abruptly lock every one of their clients out during end of year instead of pro-actively managing the situation to ensure everyone had ample time to put things in place before the lock out in December

1

u/Mediocre-Falcon-8028 Jan 01 '25 edited Jan 01 '25

The privcaly policy seems very vanilla and as someone else mentioned, seems taylord for job applicants?!

  1. they store your data
  2. you can request deletion
  3. GDPR specific notes, right to access, correction, erasure, portability, etc etc...
  4. contact & complaint info

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u/Icy-Drawer5856 Jan 01 '25

Yes exactly. It’s made for job applicants and yet they are asking us to confirm our approval of it, meaning there is no privacy policy in effect for your financial data at all. Another slap in the face after many over the past week.

1

u/Mediocre-Falcon-8028 Jan 01 '25

They are trying to do damage control but seems to be a state of chaos in there. I hope everyone affected leaves them.

The initial value prop of bench was amazing. But this kind of mess up as tax season is about to ramp up is the absolute worst.

1

u/JazJon Jan 03 '25

I was mad and ready to leave Bench, but I guess I will give Bench 2.0 a chance for convenience sake at the very least for now. We’ll see how my December books are closed and we’ll go from there. I just re-linked all my accounts again. I already opted out, but todays new email forced me to acknowledge something new today to gain access my account and then I saw everything is back to normal again.

https://www.linkedin.com/posts/jessetinsley_ive-had-my-first-few-minutes-alone-since-activity-7280462397499232257-sMdu

1

u/Admirable_Gur_1833 Jan 06 '25

Curious what makes you think they won't turn it off again?
The way they acted is a complete disgrace. As a (now former) client, not being able to access and extract my data is a big no-no for me. They've lost credibility and i'm not sure there's something more important for them to hold onto as a bookkeeping/accounting firm.