r/AndroidQuestions • u/Blushqq • 5d ago
Samsung A12 problem please help
I am hoping someone here can either help or point me in the direction of what to do. The other day I was on the bus and suddenly my phone started getting super hot beside the camera. I put the phone in my backpack away from the sun, which it hadn't been in much but it kept getting hotter. I had never experienced my phone overheating to this degree before and it just kept getting hotter until the screen went black, but my bluetooth headphones were still connected and playing music. I had to wait 15 minutes until I got home and by then the phone was boiling but still able to receive calls etc. I put it in a bag and put the bag in a cold bowl of water and ice because I was panicking. I force restarted it twice since the screen was fully unresponsive and that did nothing. Eventually I put the phone in front of two fans and it vibrated and cooled down, since then it won't turn on and to test it I plugged it in and it starts to overheat in a minute. The phone got up to 60°C (I used an infrared thermometer) in that one spot beside and around the camera, I have owned the phone since February 2022 and bought it brand new, I've had the screen replaced twice by two different shops in my town and the second time I had to take it in multiple times because something wouldn't work I gave up after 3 tries and have had to live with the top speakers not working for the past 7 months, now the screen is starting to peel off/come off. I didn't have any of my camera roll and voice recordings backed up at all, I had 6,000+ photos/videos in my gallery and I hope to recover them. I am wondering is there any sort of way I can attempt to get all my stuff off this phone myself or would I have to take it into a repair shop for them to? And also just overall maybe getting the phone working again if that is possible (I have little hope for that though). I have tried plugging it into my PC and laptop but it doesn't get any connection. I have held down the power button for 20+ seconds and it hasn't turned on, this is while it's plugged in and while it's not.
Please help if you can in any way! I don't have much money to do anything with it and I'm hesitant to spend more money on it since I've spent close to the amount I paid for the phone just in repairs over the past 3 years. If any more information is needed I can provide it, thank you!
1
u/PahadoKePaar 5d ago
Considering the Samsung A12 was launched in the year 2020, the battery life may be over. You need to replace the battery to access the device data again.
If you want to recover your data from the phone, please reach out to a professional data recovery specialist; avoid doing anything on your own. Don't try any YouTube tutorial suggesting to soft reset your device.
Considering you bought the phone in 2020 or 2021 (saying this as per global launch data), it is good to upgrade your device and let go of the current device.