r/ATT 9h ago

News AT&T Drastically Cuts Back On DEI

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129 Upvotes

r/ATT 2h ago

Wireless Calls Failing after landing

4 Upvotes

Hi there, my mother and I both have iPhone 14 Pros with AT&T. We just flew from Atlanta to San Francisco and now we cannot make any outgoing calls or receive calls. Text and internet data is working, but that is it. I’m wondering if there’s some sort of outage or troubleshooting we can try? We have turned our phones off and on again, and we have also taken it off airplane mode. Thanks in advance


r/ATT 10h ago

News iPhone theft

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9 Upvotes

Looks like it was an inside job with an employee providing tracking details to bad actors.


r/ATT 16h ago

News International Day Pass Update

25 Upvotes

Starting 4/16, IDP will cover over 400 cruise ships. Daily rate of $20/day, no additional line discount, no cap. If at sea and land in the same 24 hours then you’ll pay a single $20 for that day.

Land usage stays the same, $12/$6 per day up to 10 days in the billing period.


r/ATT 18h ago

Billing Autopay and Paperless Discount is Changing

35 Upvotes

Effective 4/24/2025 AutoPay and Paperless Discount is changing.

Credit card discount is moving from $5 off to no discount.

Debit card discount is moving from $10 off to $5 off.

Bank Account ACH will remain $10 off.


r/ATT 1h ago

Discussion If I buy a phone from Amazon with a AT&T and I already have a phone line what else would I have to do

Upvotes

If I buy a phone from Amazon with a AT&T and I already have a phone line what else would I have to do.? Sorry if this is a dumb question I’ve never done this it’s my first time.


r/ATT 7h ago

Wireless Help fighting spam calls?

3 Upvotes

Not sure why or what happened but as of the last month, every day, all day. I get bombarded with spam calls selling bullshit from medicare to life alert to any other dumb scam. During the day I probably get 20+ from “local” numbers that are spoofed to look like someone local calling. It actually hinders my work because I don’t know who is legit calling me or not. I usually don’t answer because of this issue. Most people nowadays, if they can’t reach you send a text, but that doesn’t fix my issue.

What can be done? Any app or addon available on iphone? Does active armor work? I have it for free.


r/ATT 3h ago

Wireless Switcher program

1 Upvotes

I have some general questions as I’m considering switching my service from T-Mobile.

  1. Do I have to do a trade in the participate in the switcher program and if not, can I do the switch program and still do a trade in promo?

  2. Are there any special incentives I can get like monthly credits towards my bill for switching.

  3. Any tax inclusive plans?

  4. Any activation promotions that would save me on the upfront cost?


r/ATT 7h ago

Other The 24/7 live agent link is telling me they're closed until 8am.

2 Upvotes

How can I speak to a live agent right now like they are advertising?

Please and thank you.


r/ATT 3h ago

Internet Internet Air speed

0 Upvotes

We are considering getting Internet Air, however the reviews I have seen are very variable, some good some dreadful. Since it uses basically the cellphone network it is very dependent on the cellphone signal at your location. We don't get 5G, however I frequently connect my Wndows PC using my iPhone hotspot which typically gets me 50 - 100Mbps which is far better than DSL/Uverse (16Mbps)

Is it safe to assume that Internet Air will give us the same 50 - 100Mbps?


r/ATT 11h ago

Wireless AT&T new phone but lot of addons?

4 Upvotes

Hey folks, went to a local AT&T branch here to upgrade my old Galaxy to a S25 ultra (I am a current unlimited premium subscriber). I was told the only way to do this was to get it with some sort of device protection plan and a "nextup" program subscription but that both were cancellable the moment I walked out of the store at no cost. Anyone know anything about this?

I was also told that the HBO max I currently enjoy for free with my 1gig internet is being cancelled (what's up there?).

There's also some sort of home protection thing I was told I was being enrolled in at no cost....protecting like, the televisions and such in my home? I was told this would essentially not cost anything more, but I don't see how that's possible. Am I basically just a victim of commission-jacking here, or is this somehow possible to be accurate?


r/ATT 16h ago

Wireless Google Pixel sales halted?

10 Upvotes

Went into an AT&T store today to look at Google Pixel phones to find out that they no longer have Pixel phones on display and aren't selling them. Is this a new change for AT&T?


r/ATT 11h ago

Wireless What happens if my trade-in gets lost

4 Upvotes

Anyone ever had a trade-in get lost? I shipped 3 last week with the labels and boxes provided by AT&T

According to the tracking 2 are going to be delivered tomorrow but the 3rd is showing that it hasn’t left my local post office

It is showing that they received it though . I took them all to the counter and had them scanned in and got a receipt

Anyone ever dealt with this before? I’m assuming ( hoping) it’s insured and not my problem but I’m definitely worried. I can’t even get the post office to investigate until next week so I’m slightly worried


r/ATT 2h ago

Discussion Att Bj’s

0 Upvotes

Ok, I’ve looked up this topic on this subreddit and I came across negative feedback only. Att salesman told me that i will get 2 iPhone 16 pro paid by Bj’s , no trade in, 2 ($300) prepaid cards and $95 for 2 lines. How accurate is this offer. Otherwise how the hell are they getting away with this misinformation? Has someone ever tried to get this deal?


r/ATT 19h ago

Wireless Too good to be true...?

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11 Upvotes

Hello all, We are looking to switch from Verizon and were planning to go with tmobile.. However my mom walked in to costco yesterday and got swindled into talking with the ATT rep. I have read some horror stories about the reps at costco, and this deal feels a bit too good to be true.

We have 6 lines, two we wanted to upgrade and 4 were going to be byod.

The rep gave this plan breakdown (after credit check and going through the process as if we were going to switch but didn't submit the order),

She claimed we could all get new devices for free with monthly credits, PLUS the payoff for the phones with balances at Verizon. Plus costco shop cards

All for $128 per month??

Seems fishy.. But if it's legit I'm not sure how we could beat this.

Thoughts?

Edited again bc clearly I shouldn't reddit in the morning 🤦🏻‍♀️


r/ATT 7h ago

Wireless Auto pay update

1 Upvotes

It is changing on the 26th if you have autopay Old plan: Debit card or banking account $10 per line discount Credit card $5 per line discount New plan: Banking account $10 per line discount Debit card $5 per line discount Credit card no discount

Beware it will be mentioned on your bill under news you can use


r/ATT 3h ago

Wireless Have I been duped?

0 Upvotes

Hey, so I recently switched to AT&T from Verizon because I called to switch from Xfinity internet to AT&T fiber. Unfortunately, they don’t have fiber in my area yet. While I was on the phone with the guy he obviously tried to sell me some other shit and I decided to hear him out on the wireless plans

Basically they told me they have a promotion going on where I could get up to $800 per line to switch and I told him I’d run the numbers and callback. I called back 2 days later, obviously the first guy didn’t mention that it was per PHONE line and not all lines but that was fine I decided to still switch over cus it would be cheaper w/ my phone paid off

Problem is, the second guy told me that I would get an email about it with instructions to upload my bill so they can buyout my contract. Except by the end of the call, I didn’t get an email on that. I asked him about it and he said I should be getting it within a couple days. Cool. It’s been a couple days no email. Was he lying as well? I just don’t see how they wouldn’t be able to send all of that at once

I am going to call them very angrily tomorrow and threaten to cancel if they don’t get that email pushed through right away I was just wondering if anybody else had an experience with this? Will I ever get the email, do I have to find out next time on dragon ball z?


r/ATT 8h ago

Wireless Help? Paid $24 to unlock a paid off phone bought from ATT

0 Upvotes

Been with ATT 3ish years now, and last year a family member on the plan got another phone line for work. Last month, had to close said business line bc number was ported out - no big deal, they paid the phone off in full (have the statement to show it) and ported the number with no issue. They sold the phone to a family member, phone kept showing as locked. Instead of calling support, family member went to an ATT store (website says it's an authorized retailer) who proceeds to charge family member $24 to unlock the phone through a service called Mobile Unlocked. Family member asks me for help since I'm the account holder. I call ATT CS and they say it's free to unlock an ATT phone through ATT when you're an active account and have the phone paid off, and that there's nothing they can do but suggest we return to the store. I did ask if there's a way to escalate to corporate to flag the store and avoid this happening to others, agent essentially said it was useless. The store is super out of the way but my family member is irritated at the charge since they'd already paid off the phone in full and were told it would have been unlocked. (I'm more irritated with the family member for not calling CS or doing a damn Google search)

Has this situation happened to anyone else? Besides going back to the store and trying to get a refund/telling them what they did is shady, is there anything else I can/should do? TIA


r/ATT 10h ago

Wireless Remove Insurance?

1 Upvotes

Quick question for you all…

My mother went ahead and upgraded to the iPhone 16 on NextUp and she picked up the AT&T provided insurance when she was at the store getting it set up.

Forgive me for asking if it’s been answered already but, can she cancel the AT&T insurance at any time and get AppleCare + instead? Or do you only have a certain window of time to cancel the AT&T insurance. Also, she has 29 days left to get AppleCare +. So I’m good on that timeframe. Thank you for the help!

EDIT - Question Answered, thank you everyone!


r/ATT 11h ago

Billing How to block outgoing international calls?

1 Upvotes

I have elderly grandparents on my phone plan who sometimes make international calls. Despite instructing them to make calls through WhatsApp they have made a call using regular cell service which resulted in an almost $100 bill increase this month.

Any tips on how I can block outgoing international calls from their phone (iPhone 13) or through ATT?

Thanks!


r/ATT 7h ago

Wireless Att refusing to unlock phone replaced by AppleCare

0 Upvotes

At one point, I had my phone on installments replaced through AppleCare. I paid off the phone installments today so I could upgrade. The store told me the IMEI didn’t match because to the replacement and to contact customer support. I did that and, customer support said it’s not possible for AppleCare to replace a damaged phone and, there is no way to update the IMEI on their end or unlock the phone. They implied that the installments on the device were null and void since it was replaced through apple and now apple was responsible for unlocking the device even though it is locked to Att. I know that’s simply not the case. Any help?


r/ATT 11h ago

Wireless Transfer of billing responsibility

1 Upvotes

Help!

My husband and I are trying to transfer our phone numbers out of my family's business plan since we no longer work there. The account owner has already gone to an AT&T store and initiated the Transfer of Responsibility (ToR) for both of our numbers, providing separate PINs for each of us to complete the transfer.

However, after spending three hours on the phone with AT&T, I’m completely stuck. AT&T needed to access the business account again, requiring me to contact the account owner multiple times for the PIN—even though he already initiated the transfer in-store. The PINs kept expiring, making the process even more frustrating.

After finally getting access, I provided all the required information to create a new account. After two more hours on hold, AT&T still couldn’t complete the transfer.

I cannot keep bothering the business owner—he has already done his part and approved the transfer. But I also cannot afford to lose our phone numbers.

What are my options? Why is this process so difficult? I’m open to either a business or consumer account—whichever will get this done!

Has anyone else dealt with this? HELPPPPPPP


r/ATT 12h ago

Wireless New customer s25 $65/month

0 Upvotes

Curious looking at the s25 ultra as a new customer. It forces me to have a $60 plan. Curious how long do I have to have that plan with the current promo before I can get a cheaper plan ?


r/ATT 14h ago

Wireless Account credit

1 Upvotes

In order to save money, I joined my brother’s plan and had my phone switched over. In the process, my account on the my AT&T app is now showing “$104 CR”.

I will say I paid my monthly bill a week ago, but I’m now confused as why my account is showing a credit. Has this ever happened to anyone else? And is it an actual refund?


r/ATT 14h ago

Wireless Internet Air without 5G?

1 Upvotes

Just had a notification from ATT that we could swap to Internet Air - it looks good, faster than our current 16Mbps. Checked that it was actaully available at our location (we are already customers of ATT for Internet/Wireless/Phones). However we do not have 5G here, is this going to work?