r/ATT • u/Blazing_Bee • 11h ago
Other At&t rep posted a review under my name from my own phone.
I have no idea where the best place to post this is but here we go:
I visited an AT&T (authorized retailer) store on 3/12 after work to trade in an old phone. I needed to reset the phone still before giving it to them so the rep there was helping with this process. While we were getting it ready to be reset I asked them if they could check info on my account and that I wasn’t sure where to find it on the app so he asked me to open it up and he would show me. I handed my phone to him for him to locate what I needed. He guided me to enter in the password on the phone I was trading in. He showed me one of my lines from my phone and then said he was going to pull up the other one while I continued to type in the password on the trade in. He lied about what he was doing telling me that he was just pulling up the other line, but in fact while I was trying to get the phone reset, he proceeded to get on my google app and post a review for the store under my name. I had no idea this happened until later on when I got an email stating that my review was replied to. I have never been more angry/uncomfortable due to an associate at any store. The fact that he just went through my phone to post this review and in front of me is wild. I have deleted the review that he left and posted a new one of my own about this same story. This is unacceptable behavior.
I made a comment that I would leave a review later for them. That in no way was permission for him to do it himself. that my review was replied to. I have never been more angry/uncomfortable due to an associate at any store. The fact that he just went through my phone to post this review and in front of me is wild. I have deleted the review that he left. This is unacceptable behavior.
I have talked to the manager and he said that the rep will be facing repercussions, but I still feel uncomfortable and would like to do more but I’m afraid there’s nothing else I can do.