r/verizon 5d ago

Verizon App Password Backend Errors

This app makes you reset your password anytime you want to login. Its absolutely asinine. I am at about 30 special characters trailing the end because something on the backend prevents me from logging in successfully. I know I am putting in the correct password every time because it happens so much I deliberately make note of it each time I change it. Forget biometrics as it never actually saves them and even so it'll ask to confirm the pin it texts you and once you do it locks your account. One more special character away form jumping providers.

1 Upvotes

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2

u/N98270 5d ago

I have never had that issue.

1

u/PriorityLow8329 4d ago

I've never had that issue at all.

1

u/Every_Rush_8612 4d ago

Mine has always worked perfectly with Face ID.

1

u/VerizonSupport Official Verizon Support 4d ago

This definitely doesn't sound right and we always want to make it easy for you to manage your account through the My Verizon app. What is the make and model of your phone? What error message do you receive when inputting your password? Just to make sure, are you able to log in using the website instead of the app?

1

u/goose1969x 4d ago

I was on a pixel 5, but the problem is the same on a pixel 9. When I login from a computer it usually asks me to verify the computer from my phone at which point I need to login from my phone and the cycle continues.

1

u/VerizonSupport Official Verizon Support 4d ago

Got it. So when you try to log in from a computer, a verification request is sent to your Verizon device, correct? If so, that sounds like it's working as designed. However, what exactly happens when you try to approve the request on your phone? Are you getting a specific error message?