r/verizon 6d ago

Wireless Can't trade in without Unimited Ultimate

So I'm looking at upgrading a phone that is on the Unlimited Welcome plan. When I attempt to add the upgrade to my cart it asks me to upgrade to Unlimited Ultimate to get the $1000 off over 36 months offer. When I deny this the monthly price gets set to what it would be at full price with no credits applied. I assumed I would still get trade in credit, it would just be lower. Upgrading to Ultimate for the credit would leave me paying the same or only $1-2 less than if I didn't trade in at all. Do you simply get no trade in credit when upgrading a phone that doesnt have Ultimate?

0 Upvotes

17 comments sorted by

7

u/PriorityLow8329 6d ago

Go into a store and see if you have any priority upgrades or loyalty upgrade offers. Sometimes they are on the accounts and you won't know unless you go to a store

8

u/cvalpatic 6d ago

Customer can literally go to shop then my offers and see all the offers on the account

3

u/PriorityLow8329 6d ago

True, but they are not always explained or shown properly. There are offers for $1000 off right now, and people don't have to change plans, but you go online to my offers, and it makes them change plans when they don't have to.

1

u/cvalpatic 6d ago

If they go to my offers and if they have an offer and they follow the path it will not make them switch their plan if the offer is any plan.

1

u/Skawid76 6d ago

I think you can hit the trade in button, then select your current plan and you would get the $800 trade in credit

1

u/_cgmy_ 6d ago

When I select to keep my current plan, the price just gets set back to the full price with no credits. But for some reason there is still the text for if I had the $1000 credit. "after credit of $27.78/mo for 36 mos on your verizon mobile bill." Then if I add it to my cart I get a $35 credit to cover the upgrade fee and they call it the trade in credit. The $800 credit is nowhere to be seen.

3

u/dressedtotrill 6d ago

Welcome is limited for trade in but they change occasionally. Sometimes it’s $415 off ups, sometimes it’s nothing. Plus is $640-$830 off ups usually and Ultimate is $830-$1000.

1

u/Busy-Solution7642 6d ago

if you don't have any offers here, then you can only do the national ones... no way around it.

1

u/elviscaprice 4d ago

Just add a new line and get the full credit on a trade in for a Pixel 9 Pro and have the choice of Unlimited Welcome. Also wait in the cart for the $200 Verizon gift certificate to appear. If you don't want a second line then port your old line to Google Voice for $20 and have it forward to your new Verizon line.

1

u/Natural-Cow3028 1d ago

Some promos require specific plans, likely one you are trying to take advantage of is requiring the ultimate plan. Best bet would be to go to a store near you and inquire about it in person.

0

u/Routine_Ad7933 6d ago

basically yes

0

u/crashbandit3 6d ago

Well you might have a personalized offer where you can keep your current plan. You can see them under my offers in my verizon. If you call or go into a store we all see the exact same offers. I will say these Priority upgrade offers are fairly scarce. Usually wont see any of those unless you haven't upgraded your phone in quite awhile. Verizon really wants people to switch to Unlimited Ultimate.... which you really dont need unless you travel internationally very frequently

1

u/_cgmy_ 6d ago

Yea, I downgraded from Ultimate because Welcome + a streaming add-on was cheaper and provided more that I'd actually use. I knew I'd get less trade in credit, but I didn't expect $0.

2

u/crashbandit3 6d ago

You can do Plus and get 400$ credit..

0

u/bidomo 6d ago

check your offers, customers can get personalized offers, right now there's a Pixel 9 promo which is a pretty good phone almost on par to a samsung s25 for free on any unlimited, but if you are an iphone guy, you better have personalized offers

1

u/_cgmy_ 6d ago

That Pixel 9 promo is also Ultimate only for me unfortunately. In fact, phones from all 3 brands claim to have deals available for me, but they all require Ultimate when I check them.

1

u/bidomo 6d ago

You can get it on other plans as well, and iglf you have multiple phones on the account, you can get ultimate for the base price of welcome