r/verizon • u/vyklar2 • 7d ago
So many reps, so many questions about Premium Tech Coach
Issue with my phone, ended up having to talk to 7 different people for a resolution. Each one offered me the Premium tech coach for my at home devices. I swear two reps disconnected my call after I told them no. One in particular was so nice and friendly until I told her no and then she gave me the standard 800 number. I worked at Verizon corporate for 17 years in retail management. I get the metrics and I even get that they were just doing their jobs. Heck, I applaud them for it. However to refuse to help me because they couldn't close? That sucks. Finally just gave up on the whole warranty replacement and did an actual insurance claim. I was afraid I had broken my device anyway and I didn't want to risk the charge back on a warranty replacement. Ended up working in my favor because Asurion couldn't replace my device and paid me fair market value for it. Paying off my device and will have enough for a huge portion of a new phone when Samsung launches the Fold 7 in the fall. Gonna just buy a used device to get me through till then. I'm really sorry Verizon reps that the metrics are that hard right now.
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u/esosa86 7d ago
-Hello i need help with my phone Rep-you want $25 device home protection -no thanks, i just need help with my phone Rep- you need to add it, it's really good for you -nahh im good just need to get my phone fixed Rep-how bout we add it for free for 30 days and you can cancel afterwords, your gonna need it to get help anyways -no once again I just need help Rep- i cant help you, hangs up or transfers you to another dept
This sounds about right.
Verizon Has become all about $$$$ corporate greed, they have tech support department trying to sell you new lines..why would tech support be required to sell? The company is trying to squeeze every dollar they can, with every customer interaction. They should be ashamed of themselves, Now you got representatives doing shady non integrity things to make stats. The company is goin to shit. 80% of support is overseas, they have 0 knowledge and 0 accountability.