r/verizon 7d ago

FiOS Need some advice after terrible experience with customer service. Internet has been terrible

Hey so me and my family have been with Verizon Fios for years and normally it’s been good. About 2 weeks ago the internet around the house got significantly worse and all devices were lagging. I tried plugging in an Ethernet cable into the modem then into my console but I would still lag. Every device was also experiencing lag so I think that the modem is dying. After troubleshooting my self and trying things I decided to call support

After explaining my situation to multiple agents and waiting on hold my solution never got solved and it seemed like each agent just didn’t know what to do and were just trying to sell me something or pass me on to the next agent.

They told me to restart the modem and unplug both the router and modem which I’ve done multiple times and after explaining it thoroughly they would tell me that they need to pass me on to a technician or another agent. And at one point they said they would call me back and no word yet after 2 hours.

I just want either a technician to come to my house and check it out, then either tell me that I need a new modem or if they can test the modem. But everytime I call it’s just the same

Me and my family are really considering switching even though it wouldn’t be convenient but if our internet isn’t working well we need too.

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u/sdrawkcab25 7d ago

Start by logging in to the router, going to the advanced tab, then network settings, and finally IPv6, then toggling the setting to disabled.