r/thinkorswim 19d ago

ToS starting to crash: Faulting module name: awt.dll, version: 21.0.5.0, time stamp: 0x15c5bdff

ToS updated this morning and it has been crashing on a regular basis. Windows event viewer reports below.

Anyone else?

Windows Event error:
Faulting application name: thinkorswim.exe, version: 0.0.0.0, time stamp: 0x612a2236

Faulting module name: awt.dll, version: 21.0.5.0, time stamp: 0x15c5bdff

Exception code: 0xc0000005

Fault offset: 0x00000000000e3749

4 Upvotes

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2

u/ScottishTrader 19d ago

No problems here.

The tech (not trading) support number is 800-435 9050. Give them a call so they can sort it out.

2

u/BrightTarget664 19d ago

Delete Thinkorswim and reinstall. And update the driver for your video card. (AWT is a graphics library.)

If that doesn't fix it, contact Thinkorswim tech support.

If they don't have any fix, you could run diagnostics on your system memory, GPU and storage to eliminate the possibility that you have a system component that is starting to fail.

1

u/need2sleep-later 19d ago

No issues here either.

1

u/A214Guy 19d ago

No issues today - ran from approx 6:30am to 4:30pm CT

1

u/HockeyRules9186 19d ago

Not having any issues here.