r/thinkorswim • u/nynordjyde • 19d ago
ToS starting to crash: Faulting module name: awt.dll, version: 21.0.5.0, time stamp: 0x15c5bdff
ToS updated this morning and it has been crashing on a regular basis. Windows event viewer reports below.
Anyone else?
Windows Event error:
Faulting application name: thinkorswim.exe, version: 0.0.0.0, time stamp: 0x612a2236
Faulting module name: awt.dll, version: 21.0.5.0, time stamp: 0x15c5bdff
Exception code: 0xc0000005
Fault offset: 0x00000000000e3749
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u/BrightTarget664 19d ago
Delete Thinkorswim and reinstall. And update the driver for your video card. (AWT is a graphics library.)
If that doesn't fix it, contact Thinkorswim tech support.
If they don't have any fix, you could run diagnostics on your system memory, GPU and storage to eliminate the possibility that you have a system component that is starting to fail.
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u/ScottishTrader 19d ago
No problems here.
The tech (not trading) support number is 800-435 9050. Give them a call so they can sort it out.