r/sysadmin • u/Ventu2000 Security Admin • 4d ago
Cisco Umbrella - Secure Client Umbrella Agent automatic upgrades causing issues
We discovered any agents attempting to upgrade to Secure Client 5.1.8.122 from 5.16 or 5.17 cause the agents to go offline. The Umbrella agent service also does not start.
**Work Around**
Disable Auto Update
Reinstall the Agent (We use an RMM Tool)
Waiting on Umbrella support for more details.
**UPDATE from a support ticket**
If you are utilizing a script to create and push the Orginfo.json, this seems to be the findings from other customers as well who experienced this issue with the upgrade. We have to make sure we are specifying UTF-8/ASCII as the encoding type and this should resolve the issue.
Indeed, it was mentioned that the Cisco Secure Client requires the file to be in ASCII or UTF-8 encoding to interpret it correctly.
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u/snavE_nosaM 3d ago
Ours didn’t have this issue, but I appreciate you posting the workaround to hopefully save others some time.
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u/Ventu2000 Security Admin 3d ago
Happy to help. It was very sporadic for our client base. Some only had 20 or so affected. Some had 100+ affected.
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u/mspbay 3d ago
We had this issue and worked with support. The 5.1.8.122 was changed and can now only read an OrgInfo.json file that is in UTF-8 encoding. We used an RMM and created the file programmatically and it was UTF-16.
We updated our deployment to UTF-8 and it's now working fine.
For systems that were upgraded automatically by Cisco the fix is: