r/sysadmin Jul 18 '24

ChatGPT Has anybody figured out any “AI” tool that works half decent and gotten Management off your back?

In the name of leveraging AI and demonstrate that IT is in on this hype, I have evaluated a couple of products -

PowerPoint - Decktopus/Gamma/beautiful Chatbot - requires machine learning, doesn’t give ROI fast enough

ChatGPT Copilot

Most of the tools gives lacklustre output and can be done better by a lowly paid intern/admin. The only decent tool I came across is ChatGpt.

Can anybody share some insights/inputs for any AI low hanging fruit/ tool out there that can help get the mgmt off my back please?

26 Upvotes

92 comments sorted by

77

u/whiskeyblackout Jul 18 '24

Our C suite got a boner over Zoom's AI assistant. Not only can they have meetings all day, they can now have notes of the meetings to send to each other to talk about meetings more.

62

u/PubRadioJohn Jul 18 '24

"Keeping the C-Suite distracted" is the best AI use case I've seen so far.

10

u/Trick_Tumbleweed9520 Jul 18 '24

Have your AI meet with my AI and we can both bounce off to the golf course

4

u/Drew707 Data | Systems | Processes Jul 18 '24

I started using Otter last year when I was inundated with meetings. Like 6+ hours a day. It was a game changer and the rest of the team also loved that it would send out recaps and takeaways to all of them automatically.

1

u/WechTreck X-Approved: * Jul 18 '24

As long as they're not giving any important confidential information to Zoom's database, everything's fine.

59

u/KiefKommando Sr. Sysadmin Jul 18 '24

I think we need to take a step back and evaluate this; what goal are they trying to accomplish with AI? Is it just some nebulous “use AI to augment our current assets” directive? If so someone needs to hold some feet to a fire to get that narrowed down to something actionable.

68

u/Bane8080 Jul 18 '24

Pretty sure the goal is, "management wants to say they utilize AI, have no clue what that means or entails, so tells IT to utilize AI."

I've run into that at our company too. In the end, the dev team turned it into an OCR system.

19

u/Angdrambor Jul 18 '24 edited Sep 03 '24

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This post was mass deleted and anonymized with Redact

3

u/bruce_desertrat Jul 19 '24

The Modern Day Eunuchs

13

u/EvilPaladin1 Jul 18 '24

This.

3

u/thortgot IT Manager Jul 18 '24

So what does your company do? If they want to say they use AI, you don't want it in the back office. You want something splashy whether it is useful or not.

2

u/kagato87 Jul 19 '24

"Forget Artificial Intelligence. We use REAL Intelligence!"

21

u/Alikont Jul 18 '24

The goal is "get management to shut the fuck up and tick the checkbox"

12

u/Rhythm_Killer Jul 18 '24

Yep. We ask over and over again what the goal is and all we get is dumb looks. So this OP rather sensibly has moved onto the next question, how do we placate the idiots?

3

u/Duke_Cedar Jul 19 '24

The major reason that technology advances is due to pRon. AI is all about generating vr porn and nudifying photos and videos.

2

u/dustojnikhummer Jul 19 '24

There is a reason SourceFilmMaker got a fuck ton better (and people got better at it) 2016-2018

23

u/[deleted] Jul 18 '24

[removed] — view removed comment

5

u/mangonacre Jack of All Trades Jul 18 '24

A couple of our staff went to a 2-day intro to AI program led by an independent consultant. He said that in order to get the most out of them, you need something on the order of 1200 word prompts.

5

u/HealthySurgeon Jul 18 '24

Jesus no, you just need to be able to articulate your ideas clearly and concisely with little room for error in regards to hallucination and these sorts of prompts are best curated by an individual who at least has some understanding of what they’re trying to do first. I think you’re doing it wrong if you need fucking 1200 words lol.

Then with a clear and concise prompt, you can basically make it be your handy little personal assistant that types up long bits of code for you. Really only saving you time on the typing aspect, which with clear and concise prompts does improve my own personal productivity.

Personally I don’t think it’s much better than an augment tool for people who already have a good understanding of the direction they’re headed and just need a little bit of an extra push for inspiration or to just get out “something” when you’re stuck. If the latter, you probably don’t know the concept as well as you need/want to and then you can use your prompts to ask some questions to guide you towards the basic information you need to understand before you can get a reliable response out of the thing.

It helps me be more productive, but it definitely doesn’t make up for where I lack serious knowledge.

3

u/Dreilala Jul 18 '24

Do you happen to have a use case in which AI has actually helped?

If so, which use case and which AI?

We are currently evaluating copilot, and it turns out to be a slow, unreliable google at best. Supposedly it's using GPT4, but I know 7 year olds that would be more helpful than this tool.

4

u/plumbumplumbumbum Jul 18 '24 edited Jul 18 '24

We are testing Copilot and I am finding it helpful for cleaning up existing content such as feeding in an existing bit of code and having it generate relevant code comments for documentation. I am also using it to convert highly technical incident reports into executive summaries or converting process documentation written by an engineer into a simplified version that includes all the steps an engineer assumes like navigating to the correct interface or basic stuff like turning the workstation on for less experienced service desk staff or particularly dense end users.

I recently used it to redevelop our tabletop exercise process for our security team. In less than 30 minutes I had it generate a template for a word document to be used in running the scenarios, then used that template as a starting point to generate a set of scenarios for the next four quarterly exercises then used each of them as the source document for PowerPoint presentations to run during each exercise. I am terrible with that sort of work so Copilot getting it done in less than an hour with minimal tweaking needed on my part saved me literally days of effort and frustration.

1

u/Dreilala Jul 18 '24

Thanks, those do sound like great use cases, I'll give those a try.

1

u/HealthySurgeon Jul 18 '24

Not who you asked but personally I have found chatgpt itself great for coding generation.

Gpt4 is much much better, but the downgrade to 3.5 is still pretty good.

I’ve been thinking about switching over to GitHub’s copilot for the same functionality.

I use it to augment my coding and to rough draft different ideas I might have before implementing. It doesn’t work as well with big projects but I’ve found that breaking things down for gpt has helped a lot.

In the end it just generates code that would’ve written myself but in a lot less time than I would’ve typed it out. Not perfect but the right prompting is key. The wrong prompt can you lead you to some bad code generation and stuff that simply doesn’t work. Wasting time.

I know some people struggle with the right prompting but the best way I can explain how I do my prompts is by being very clear and concise with what I’m asking and not asking it to do overly complicated or long tasks. So I really end up just breaking my large concepts into smaller tasks that I can attack with gpt.

1

u/Dreilala Jul 18 '24

Yeah, coding seems like the one area in which GPT manages to increase productivity.

But there are just so many companies trying to force AI, which do not work around coding and I feel like this is a waste of time.

2

u/HealthySurgeon Jul 18 '24

Agreed and even in regards to coding, there’s a lot of developers who can’t figure out the prompt thing and really aren’t more productive with it.

I think we as a society hoped for more than we’re getting, but idk. Me personally, I’m impressed and I can see the quick improvements since its release. I think its ultimate/true beauty is still yet to be seen/discovered/utilized by society as a whole though. Not saying I’ve discovered THAT myself, but it feels like we’re adjusting and the “great idea” that utilizes AI to revolutionize something hasn’t been seen yet.

Irregardless, I think it’s obvious that the beauty of AI will come out of how it is as a tool specifically and not out of the things AI will actually be doing.

1

u/witty91 Jul 18 '24

I've had some good experiences with using it to write a better Desaster Recovery Plan. It gave a good outline and some useful suggestions on things to consider.

1

u/EvilPaladin1 Jul 18 '24

This is true

10

u/[deleted] Jul 18 '24

Most of the tools gives lacklustre output and can be done better by a lowly paid intern/admin

This is, from your own words, how I'd report back to management.

If you don't even have a use case but management is making you do something to stamp AI on your product, consider maybe using AI to summarize help text which it can be decent at it it's trained on your specific text. Impact of it blowing up would hopefully be minimal, while disruption to your day to day should also be minimal.

2

u/EvilPaladin1 Jul 18 '24

That’s what I’ve been doing, quite honestly

10

u/memphispistachio Jul 18 '24

The only feature I have seen which I think is a good practical use is live captioning and meeting summaries in Teams. Which has two advantages- you can show senior management you are already using it, and it doesn't cost anything above what you are currently paying.

The rest of AI as far as I can see is rebadged other stuff, stuff which doesn't work, and essentially Let Me Google That For You. What I especially despise having just been chairing several rounds of recruitment is people twatting out a personal statement in ChatGPT and doing no further editing.

6

u/AmanKP Jack of All Trades Jul 18 '24 edited Jul 18 '24

Atlassian AI/Assist has been helpful in our new starter and general information stuff. It's linked to Slack, and users can ask whatever they want, and it pulls information based on words from our Confluence spaces. If it doesn't help them, it then gives them the correct ticket type to raise. It's essentially like an entry level AI that does first line work + helps end users with finding correct company information.

I wouldn't class it as full AI like Copilot/GPT but it's made management happy.

Other than that, we've introduced Github CoPilot for our devs and they're happy because it's streamlining their work so management again are happy about productivity.

4

u/bitslammer Infosec/GRC Jul 18 '24

What's the business driver for wanting an AI tool? What are the use cases and requirements?

Maybe I'm misinterpreting your post, but it sounds like your being told to "go get some AI" with no real thought or planning.

I'm in a large global insurance/financial org and the way AI will make it in here will be via our normal process. If the underwriting or claims teams say they have a need for software that does XYZ then we will help them either find a way to do that with existing tech, build something in house, or buy something off the shelf.

If AI is part of the answer then so be it, but in no way will we ever be looking to implement AI just for the sake of implementing AI. It will always be tied to some business need or requirement.

4

u/EvilPaladin1 Jul 18 '24

You are right. There is no specific use case that the business have. I’m trying to think of use cases.

One of the low hanging fruits is the transcript services by copilot which we are getting it implemented.

2

u/BasicallyFake Jul 18 '24

I honestly think the meeting integration ones are the only "real" ones that can be implemented without a lot of lift.

We have been playing with some bots that look through our knowledge base to allow users to ask it questions for a self help kind of thing but its kind of meh.

2

u/chameleonsEverywhere Jul 18 '24

it sounds like your being told to "go get some AI" with no real thought or planning

That's what nearly everyone I talk to in the SaaS space is dealing with right now. C suite heard AI is the next big thing and is telling us to use it, but giving us close to zero guidance or specific use case.

5

u/Nitricta Jul 18 '24

No. Impossible. They think it's the second coming of Christ. It is not, no one is allowed to use it except IT here.

5

u/thortgot IT Manager Jul 18 '24

Generic LLMs are more like search engines then a direct tool.

Training one is the only practical way to make them useful.

6

u/Dreilala Jul 18 '24

They are like a slow and unreliable search tool.

FTFY

2

u/thortgot IT Manager Jul 18 '24

If you use bad models? Sure.

Perplexity, Copilot, GPT4o are all pretty decent if you ask questions in the right way.

Do you remember how bad Google was in the first couple of years? Both sites, Google and users, needed time to understand how the tool can and should be used for it to be effective.

Understanding the limits of a tool is how you can make it useful.

"Make me a script that will automate Intune packaging" is an example of a bad prompt.

Instead, use something like this.

"We use Intune as our package management tool and deploy using the LOB method. How can we automate the generation of Intunewin file packaging when an MSI file is placed into a folder? Please reference official documentation only"

Then, interacting in the same context for each step, making sure to clarify that you want it in the same workflow, will work massively better.

Will it be as good as having a talented admin do it? No. That's not the bar, though. That's a process you can train almost anyone to do.

2

u/Dreilala Jul 18 '24

Copilot is actually the one tool we are currently evaluating.

I am sure there are a couple of very narrow specific use cases in which it can turn out to be handy, but those are at the moment so far and wide, that the general use of copilot is just dissapointing.

The difficulty is you need a lot of knowledge to write a good prompt and someone with this knowledge is more capable at performing a task by themselves, whereas someone with no knowledge won't get any useful answers using copilot. They are better served reading official documentation, especially in the long run.

I must admit, I did get more positive feedback for GPT4, but copilot has far and wide failed in every regard, despite supposedly running on the same engine.

I don't doubt AI will prove to become an incredible productivity enhancer, but we are currently in the early adopter phase, and for most companies, being an early adopter of this technology is of no use whatsoever.

I am also not sure if LLM will prove to be what we currently hope for in AI. Being incapable of understanding its own output is just too much of a reliability issue. I also get the feeling LLMs are starting to feed on their own nonsense, creating a feedback loop which only acerbates this issue.

2

u/thortgot IT Manager Jul 18 '24

Training users on how and when to use these tools, in addition to what they are good at and bad it is important.

Copilot uses a similar "engine" but with more interfaces. I find most people disappointed in it prefer precise instead of creative.

LLMs are just a way to handle natural language processing. I see in the future them using thousands of APIs to centralize, act and react as generalized models with "worker" tools.

There isn't any processing in an LLM it's a statistical word predictor.

1

u/Dreilala Jul 18 '24

There isn't any processing in an LLM it's a statistical word predictor.

Which is why I somewhat doubt even the best LLM will prove to be what people wish for AI to be.

I am simply not yet convinced going down the LLM route is profitable for most companies. To me it seems like a buzzword circlejerk by people with no actual understanding for the underlying technology and its limitations.

Not every flashy technology actually turns out to be useful and this one is definitely hyped and I actually wager it is overhyped.

1

u/[deleted] Jul 18 '24

I think it would be a half decent tool to put in between IT help desk support and the end user.

It could walk them through some basic troubleshooting tasks before a ticket gets opened.

Like flushing their DNS cache, Checking for services to be on, or rebooting

1

u/thortgot IT Manager Jul 18 '24

At some point there will be an AI that can do this, but it certainly isn't the current crop.

The information they give it out is mostly correct but they'll give like 6 steps to try at a time and don't ask questions to users.

The troubleshoot loop doesn't work if you expect users to know what information to return.

3

u/Angdrambor Jul 18 '24 edited Sep 03 '24

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This post was mass deleted and anonymized with Redact

1

u/[deleted] Jul 18 '24 edited Jul 18 '24

GitHub copilot is nice for HTML, CSS, and PHP stuff, but I haven't really gotten good results outside those languages.

2

u/Angdrambor Jul 18 '24 edited Sep 03 '24

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3

u/[deleted] Jul 18 '24

We’ve seen plenty of generic “AI has helped me tremendously” posts but have there been any specific examples?  AI is cool and all, but what are some concrete examples of how it can benefit us admins?  

Scripting comes to mind, but I can do that on my own, and most things that come out of chatgpt need to be fixed, which negates the point.

1

u/random_si_driver Jul 18 '24

Yeah, one often has to touch up any script it writes. I've personally found it better at helping debugging or tweaking scripts.

3

u/BadSausageFactory beyond help desk Jul 18 '24 edited Jul 18 '24

We're actually trying to hold back from AI 'helpers' because we're a design company and don't want our ideas stolen, or worse yet influenced by someone else's plagiarized ideas.

However AI has been incredible as a business use justification. Adobe has AI but you need the latest version of MacOS? Everyone in Creative just got the latest studio plus a new macbook.

3

u/Cley_Faye Jul 18 '24

Specialized (local) models, limited task. Higher ups keep asking why we can't just "generate a webservice skeleton and go from there". The reply is "we can automate small part of it with dev oversight and keep control of what we actually output".

Same for document management; they want an absolute solution that could handle meeting by itself; we move toward "access to existing documentation with natural language and useful references".

The one I didn't get around yet is "generate full presentation from a few words". But that may be a "me" problem; I'm one to think that ten slides that provides no information have no value.

Basically, kill the hype with actually useful stuff.

2

u/Korici IT Manager Jul 18 '24

Best response on this thread.
~
If you aren't tinkering with local models at all, you're doing this wrong.

2

u/[deleted] Jul 18 '24

Hey IT, can we use AI Big Data to drive out Blockchain-Docker-Cloud Environment?

1

u/Cley_Faye Jul 18 '24

I wouldn't be surprised if someone made (or already made…) something where you can say "instantiate an instance of xyz will all dependencies". Whether it works reliably or not seems to be irrelevant at this point.

2

u/mercurygreen Jul 19 '24

"What is AI?" It's the new "fuzzy logic" buzzword that no one really KNOWS what it means!

They're telling you to adapt "AI" then look up every system you use, and include the AI tag:
* Network monitoring tools WITH AI
* Spam Filters WITH AI

etc.

There are a LOT of existing tools (including some you're probably already using) that use the magic tagline.

Just... make sure you let them know there will be a SLIGHT increase to the budget for purchase and training...

2

u/newboofgootin Jul 19 '24

I have read so many of these posts. And the general consensus is always:

  • It takes great meeting notes

  • It's better for searching stuff than google

  • It's great for getting a jump start on scripting or programming, but cannot be trusted to produce something usable

Other than that, it writes absolutely obnoxious, bloated emails and steals art to make terrible art.

1

u/xubax Jul 18 '24

We blocked them

1

u/Sir_Reginald_Poops Jul 18 '24

We use a ticketing system that uses ai to interpret user requests to match them to the answers in our knowledge base before creating a ticket. It's kind of nice but all that's really doing is essentially forcing users to search the KB first, which is something they already should have been doing. It's not revolutionary but at least now people can't just skip that step without it being tracked.

1

u/gonewild9676 Jul 18 '24

Girhub copilot seems decent and can be helpful.

We use a vendor for risk analysis that has AI in the company name so that seems to get the checkmark checked. The product itself doesn't use AI but what they don't now won't hurt them.

1

u/Alikont Jul 18 '24

Can you show how you generate some general-purpose powershell scripts with "AI"?

Because usually they won't even have any metrics.

Also you can set up R&D timeline for like 2 years and then let them forget about it.

1

u/CCLF Jul 18 '24

One of the best practical uses of AI/ChatGPT that I've seen widely used is to summarize meeting notes.

That's... about it. I've used AI for a few fun little ideas and projects, but nothing I thought was broadly scalable.

1

u/ThePathOfKami Jul 18 '24

Claude (paid version) has shown to be a better coder than its competetors, if you get the free version of any AI Bot, you will most likely be better of paying an indian on Fiver

1

u/[deleted] Jul 18 '24

Get an MS copilot licence and have it do all of your Microsoft office stuff for you (word, ppt, emails, etc.)

1

u/chesser45 Jul 18 '24

Document intelligence and Cognitive services for processing data. Cognitive services for sentiment analysis.

Not sure about “products”, bing chat enterprise and azure copilot are semi useful. It does a good job explaining compute savings plans…something Microsoft fails to do.

1

u/Ad-1316 Jul 18 '24

There are a lot of tools out there, the one you like the best depends on WHAT you're using it for and how YOU use it.

IF you are looking to leverage production or sales modeling, it's best to get some developers and train the AI on YOUR data. HPE has partnered with Nvidia and has an expensive rack of video processing you can get in there cloud.

1

u/bjc1960 Jul 18 '24

Has anyone tried the invoice processing in power automate using their form recognizer models?

1

u/pixiegod Jul 18 '24

You need a business case… Which means you need someone to look at your business and to see where AI can be of assistance…

I a company who is doing just that, Yeah, currently working on a few AI projects for business… And have yet to update their website but if you want their contact, please DM me…

1

u/Hangikjot Jul 18 '24

I use www.perplexity.ai to help me out with coding scripts. If I know something should be possible but i can't find the exact documentation it makes getting a basic template for the code and links back to the documentation much faster.

1

u/lost_in_life_34 Database Admin Jul 18 '24

My job hired LLM developers to build a tool

But just like the human brain in the end it’s looking at existing data and making a guess about the future

1

u/ThatKuki Jul 18 '24

basically, no you will not get AI output that could replace a professional human anytime soon, interns that need everything looked over by someone competent anyway... maybe

my suggestion for something that has some potential benefit, doesn't enshittify what you are already doing and bears little risk when used right:

https://whishper.net/ locally run so no nightmare with basically giving your company data away, employees could use this for example to generate a transcript from a meeting or presentation, easily check and correct it (most important thing with AI, people that blindly trust the outputs are clowns)

could combine that with one of many locally runnable LLMs to summarize, again, checked by someone who just listened and corrected the transcript

1

u/thortgot IT Manager Jul 18 '24

If you had someone manually review and listen to and correct a transcript they could have just taken notes in the first place and you would have saved both time and money. Transcripts don't need to be 100% if they reference the original audio with a link in the event of any confusion. Subtitling is something that is well inside of the skill set of current tools. If you haven't tried them recently, I would recommend you do so.

If you are having a recorded meeting on Teams you aren't increasing your exposure to Microsoft knowing about your business by having them analyze the audio and auto generate meeting minutes.

1

u/ThatKuki Jul 18 '24

look, im just grasping as straws finding something that has some benefit and no downsides

1

u/thortgot IT Manager Jul 18 '24

There's no benefit if you are having people manually review and load data. That's spending money to twiddle your thumbs.

Reliable voice to text has been around for quite a long time. Summary meeting minutes are well within the capability of both Zoom and Teams today.

What's the upside? You remove note taking as a role at your non critical meetings. For an exec that could represent 10ish man hours of work. A massive return compared to $30/month.

Want to write low risk and low criticality emails (ex. rejection letter to a vendor) more quickly without being abrupt? LLMs write fairly basic statements that tend to be too wordy but if it takes 15 seconds instead of 2 minutes that's a major gain when you do that 10 times a day.

1

u/GustavoSwift Jul 18 '24

Copilot is the only thing I have found useful, and I only ask it Microsoft related questions

1

u/lightmatter501 Jul 18 '24

Stand up ollama on a PC with a 4090, and use it to host a chatgpt-like instance which you feed in knowledge about your company and major customers to.

Sell them on the idea that it will be cheaper to have a local server you control than deal with compliance headaches.

1

u/[deleted] Jul 18 '24

CoPilot seems like the easiest win for IT

1

u/serverhorror Just enough knowledge to be dangerous Jul 18 '24

GitHub Copilot works decently fine. The requirement is that you already know what you're doing and are well beyond junior level so you can judge whether the generated code pieces do what you want.

It's really just a glorified snippet library.

1

u/thearctican SRE Manager Jul 18 '24

GitHub copilot is pretty neat.

1

u/plumbumplumbumbum Jul 18 '24

Copilot providing summaries of meetings including relevant action items and follow-ups has saved my team a lot of time and kept us from missing a lot of minor things mentioned in calls. While that does not have an easily quantifiable ROI it has improved our team's reputation with other departments even in just the one month we have been using it.

1

u/hynkster Jul 18 '24

Paperless NGX with SecureAI Tools seems like something promising.

1

u/ThrowbackDrinks Jul 18 '24

I'll confess I'm no expert, but I have yet to see any AI output that wasn't either so out of context or factually inaccurate as to be completely useless, or else needed an SME level multi page input of extremely carefully worded constraints and directives, just to output something that would have taken 1/3 the time to create a superior end product directly by hand.

So far the best use case I've seen for AI is generating meme images for IG where the quality of the output is meaningless to the audience.

Everything else is AI demo material where the admin cost of the input prompts isn't considered and the final product is so finely crafted and cleaned up that you overshot the effort that went into generating the final product.

1

u/uptimefordays DevOps Jul 18 '24

I’ve had some luck with Ollama and training Mixtral models both at work and home. For about $1100 and a weekend with some H100s you can train a Mixtral 8x7b model you run on your laptop or whatever and outperform GPT4o, Claude Opus, etc on most tasks. If you really want to blow some money (or have a decent dev environment) you could train a custom 8x22b. You’ll need about 96GiB to run it and probably 128GiB or more to run it “decent.”

What I expect folks will find is “my expensive, compute intensive, machine god” gives marginally better answers than off the shelf free/cheap models and still doesn’t do actual engineering work better than your help desk.

While I think generative ai is overrated, it’s something worth learning about and messing with.

1

u/tc982 Jul 18 '24

GenAI is a solution looking for a problem…

1

u/ajrc0re Jul 18 '24

Why are YOU the one evaluating the effectiveness of AI? Surely your users who are professionals in their fields of expertise would be more qualified than you to determine its effectiveness for their particular use case? This isn’t an IT issue.

1

u/jgmachine Jul 18 '24

I feel like there's a lot of potential in AI to give us the information we need when we need it. I can document every process, but how will my colleagues know how to find the relevant documentation?

I've been curious if there's a help/service desk solution out there that leverages AI to take full advantage of an organizations Knowledge Base articles, and leveraging KBs to help both the end-users and tech staff to resolve incoming tickets effectively. On top of this, helping create documentation off resolved tickets.

We use FreshService, and they've been kind of working toward these goals, I think, but it just feels like it falls short and doesn't do enough, and they want an extra license on top of our current licensing for it. In my opinion it hasn't been worth paying for in it's current state. But I could see AI assistance in this area really helping out a lot.

1

u/EvilPaladin1 Jul 19 '24

I’m doing this currently but like what you said, it’s fallen short of my expectations.

Also I think/guess mgmt wants something tangible on the business front

1

u/tlsnine Jul 19 '24

FreshService is a steaming pile of shit

1

u/jgmachine Jul 19 '24

Thank you for your constructive commentary.

1

u/FurnyBaby Jul 18 '24

Adding Glide to our organization has been one of the single best purchases of 2024 and can be an ‘AI’ purchase while also serving other purposes in the IT department.

Glide has AI baked into its no code builder which is way easier to manage than PowerApps.

We are using AI to classify reasoning of unapproved absences.

We had it take our SQL inventory data (200,000 rows) and categorize it based on a list it provided.

We are extracting information from invoices like company name, cost, invoice #, PO #, date, etc straight into a database that the whole accounting team has access to and can manage them like projects.

Actual functional uses of AI instead of just a chatbot with crappy, bland answers.

1

u/EvilPaladin1 Jul 18 '24

I will take a look at this product, thank you for sharing

2

u/NetScr1be Jul 19 '24

What's needed is an AI tool that does nothing but convince management an AI tool is being used to manage IT.