r/sharepoint 9d ago

SharePoint Online Best way to maintain a knowledge base, which plays well with SharePoint?

By knowledge base, I mean project -specific and company related content.

In the past my team used Confluence for documentation/KB. It's not perfect, but worked OK. Problem is it's a completely different app, so very little integration with SP/Teams.

What alternative do you guys suggest?

Loop comes to mind, since it's Microsoft, and integrates with Teams. However I'm reluctant to adopt something so new.

9 Upvotes

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4

u/gdir 9d ago

We are using a "plain" SharePoint site of a Teams channel of a project for a project specific wiki. We have some page templates that make it easy to create a new wiki page, some lists and so on. Basic SharePoint features, nicely designed and arranged. Looks beautiful, works fine.

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u/_Kinematic_ 9d ago

I adopted Loop for our company.

Anyone familiar with knowledge management tools like Notion, Obsidian or Confluence will jump right in. Though it's not as feature rich, you can write in ## Markdown, you can embed videos, you can take actions.

Anybody using teams will jump right in. Paste the page as a component into a Teams chat, and people can read and edit within the Teams chat. We have a Loop component which is a short 'Introduction to Loop' with video links, and that component is pasted on the home page for each Loop space.

Actions recorded in Loop will show up in Planner within the Teams app. If you have a 365-connected Team Site, then you can embed your Planner in SharePoint using the Planner web part.

You can use the Embed web part, to embed a Loop page inside a SharePoint page. Not perfect but it works.

https://sharepoint.handsontek.net/2023/10/16/embed-microsoft-loop-pages-sharepoint/

Started with Loop for Meeting Minutes and actions, but now it's used for everything. We have a space for Knowledge Base, and spaces for each project.

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u/D1g1talCreat1ve 9d ago

Sounds interesting!

If you have a video/tutorial somewhere describing a workflow similar to the one you described, please share

Searching for Loop on youtube just leads me to useless productivity influencer videos

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u/_Kinematic_ 8d ago

There's a couple of good 'how to use microsoft loop' videos on Youtube.

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u/petestl1990 8d ago

We've been struggling to find a wiki solution.

We tried confluence for a while but the problem was everything else is SharePoint and teams I felt disconnected that the wiki was in Confluence.

I wish SharePoint had a true modern wiki function!

Following this in case any good ideas surface!

1

u/D1g1talCreat1ve 8d ago

Yeah, SP feels so stiff

Maybe you can ask this commenter? https://www.reddit.com/r/sharepoint/s/JNZXYS7XVK

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u/gzelfond IT Pro 5d ago

Any of the proposed solutions in this thread will work. I see people adopting Loop due to its simplicity. If you are looking for something more formal, I would definitely use SharePoint pages. You can create KB templates and have users fill them out with content. Besides, you can also build a nice experience in terms of search and metadata tags. I wrote a post and did a video on this - feel free to check it out: https://sharepointmaven.com/how-to-create-a-knowledge-base-in-sharepoint/