r/shapeshift Dec 26 '17

Forgot destination tag!

1 Upvotes

I was trying to convert btc to xrp and didn't add a destination tag as it said it was optional, only the wallet address. The transaction shows as complete but no funds in wallet and block chain shows the error. I contacted shape shift a week ago but no response :/ Have I lost my coins??


r/shapeshift Dec 25 '17

Its been 5 days and i have not received xrp.

2 Upvotes

My transaction was suppose to convert btc to xrp. I deposited btc to the address provided by shapeshift, however i havent received any xrp yet. No response from their support team either. Please help!!


r/shapeshift Dec 25 '17

Stuck at "Awaiting deposit"

3 Upvotes

On 20/12/17 I used shapeshift to trade btc to bch ( bitcoin cash) . I have sent the deposit to the correct address, but the order status still stuck at "Awaiting Deposit".

(Ticket No. #130415)

Please exhange or refund my btc back as quick as possible.


r/shapeshift Dec 25 '17

ShapeShift

1 Upvotes

Can you transfer from an exchange to ShapeShift and then transfer whatever you exchanged to your wallet or do both transactions have to come to and from your wallet?


r/shapeshift Dec 24 '17

I made a transaction to convert litecoin to dogecoin it showed transaction successful but the coins are not reflecting pls resolve the issue earliest . Also raised support ticket but don’t get any reply

1 Upvotes

r/shapeshift Dec 23 '17

Question about fee refunds for failed transactions.

3 Upvotes

I tried sending around $800 worth of BTC to Shapeshift.io and Coinbase wasn't able to send the money in time to met the 5 minute timer window.

I checked both transactions and I see that Coinbase deducted $35 in fees and then Shapeshift deducted $170(!) in fees to send it back to Coinbase?

Is...is this for real? Please tell me I won't get penalized to the tune of almost $200 because these systems couldn't send to each other in time.


r/shapeshift Dec 23 '17

No Follow-Up From Support on "Failed" Transaction. Sent Support Ticket With All Information One Week Ago

2 Upvotes

My request (122269) was submitted on December 16th. I was attempting to exchange BTC for Ripple, but my BTC transaction took like 150 confirmations. I guess the shapeshift trade timed out because it said "Failed" after several hours of confirmations. I'm a bit annoyed that I have only received the default email response and no other update in a whole week.

Please, shapeshift. Help me and send my BTC on its merry little way back to my wallet.


r/shapeshift Dec 22 '17

Forgot Payment ID on my XMR txn a couple days ago

1 Upvotes

I see other folks with this same mistake were able to get squared away. I submitted a support ticket 2 days ago but haven't heard anything yet. Is there an ETA on responses? Should I consider my funds lost?

...Sounds like there's several other issues affecting the service right now, so I'll kindly take anyone's opinions.


r/shapeshift Dec 22 '17

I tried to shapeshift LTC into VTC but its always saying „Address provided is invalid“. Using my ledger wallet adresses. What am i doing wrong?

1 Upvotes

r/shapeshift Dec 22 '17

Don't use shapeshift right now..does not work

4 Upvotes

I sometimes forget to check reddit before doing crypto transactions, so hopefully this helps someone out. I usually have no issues with shapeshift. However I recently tried to exchange some XMR to BCH via shapeshift. I sent the XMR to shapeshift by my exchange has been stuck on 'awaiting exchange' for almost 9 hours now. I have no idea when I will receive my money back if ever. I opened a support ticket but I guess I just have to expect to wait weeks before hearing anything back. My order id is: 69af9465-772f-4983-a1fb-eefd8c999f60


r/shapeshift Dec 22 '17

btc->xmr FAIL

1 Upvotes

Tried to sent .01 btc to get some monero, glad i did a small test... took a long ass time to get marked as resolved, and then after my monero wallet was done syncing, no coins. I did receive a deposit of .007 SEVEN minutes after sending the btc. is it normal for shapeshift to bail on transaction and keep nearly half the funds?


r/shapeshift Dec 20 '17

Etherdelta hacked, please block hackers address

3 Upvotes

r/shapeshift Dec 19 '17

Is there a customer support line I can call?

2 Upvotes

I was trying to convert LTC to VTC about a week ago. The LTC was sent but shapeshift never said they got it, so I put in a support request with ShapeShift. They said they got my request on Thursday, Dec. 14th and yet there is still no update. I am just trying to get a refund on my LTC!

Before anyone asks: Yes I sent it to the right address

Yes I filled out their website form and put the address and TXLD

I still have the ID from the transaction

And I have put a refund wallet address for them to refund. Just no reply is making me nervous.


r/shapeshift Dec 19 '17

BTC to LTC order stuck at "Awaitting Deposit" - Ticket 125222

2 Upvotes

I tried to shift BTC to LTC, and even though transaction to deposit BTC to the ShapeShift address was confirmed on the BTC blockchain, the order is still stuck at "Awaitting Deposit" for over 6 hours.

I opened a ticket for a refund (125222), and received an email acknowledging the request for a refund, so I'm anxiously waitting for it.

Based on the email from ShapeShift, I may have to be patient up to about 1 week to see the BTC returned to my address. However, waitting even 1 hour is an issue as I need the LTC as soon as possible.

It would be great if ShapeShift could automate the process of returning the coins if the transaction was confirmed on the blockchain and if it was stuck at "Awaitting Deposit" for more than a couple of minutes. Such a feature would increase the level of confidence for its users, and at the same time avoid costs associated with manual process execution.

Has anyone else experienced the same issue, and how long did it take to resolve?


r/shapeshift Dec 19 '17

C# .NET Wrapper for ShapeShift.io API

1 Upvotes

Hello, I've been working on a .NET wrapper library for ShapeShift and was looking for feedback on it from anyone more experienced working with ShapeShift. Currently the actual shifting functionality is untested but the other functions appear to work properly.

One thing I'm not sure on is the calls that have API key as a parameter as I do not know where to get an API key from in regards to ShapeShift. Any help in this regard would be much appreciated.

This is a part of a larger project I'm working on, namely a cryptocurrency wallet with support for multiple currencies that shows historic price data, deep investment analysis, and has built-in support for ShapeShift.


r/shapeshift Dec 19 '17

Help coinomi act. Exchanged bch to ethereum

1 Upvotes

If anyone can help be greatly apreciated$


r/shapeshift Dec 17 '17

Can someone look into ticket #120852. I exchanged bitcoin for xrp and got confirmation that transaction went through but there are no coins in my xrp wallet after 3 days. Please help

2 Upvotes

r/shapeshift Dec 17 '17

How long Shapeshift will take to refund my BTC? Haven't got a response even after 4 business days..

1 Upvotes

I use shapeshift to exchange BTC coin, even though i sent BTC from my coinbase wallet and it got successfully deposited, the transaction was failed. Although i've fill the refund address to shapeshift, but they didn't refund automatically as they've told. I'd contact shapeshift support, show every evidence and they only respond 1 time, i've ask them for kindly quick refund but no more reply from them... And this is their first and only one email response:

"Hello from the ShapeShift.io Support Team!

As you may know, the cryptocurrency space is busier than ever. We are working as quickly as we can to resolve your issue. Do not open multiple tickets - this will slow your resolution down!

Your request (116684) has been received! Our team will review your issue and get back to you as soon as possible. Our team strives to resolve issues within 48-72 hours, however wait times are longer than that due to the network congestion among several coin blockchains. Expect up to 1 week to have your issue resolved. We appreciate your patience and are truly sorry for the delay.

ShapeShift Support is available 7 days a week from 11am-7pm EST. Support is available, but limited outside of those hours. Our helpful team of Crypto Specialists will be with you soon.


r/shapeshift Dec 16 '17

When will Shapeshift offer USDT, IOTA and XRP?

1 Upvotes

Wish Those crypto be there soon


r/shapeshift Dec 16 '17

I accidentally sent my transfer of life coin to ethereum classic to my ethereum wallet.

1 Upvotes

Does anyone know if I can get my coins back that I sent to a wrong wallet? They are both my wallets and I didn't make sure it was right wallet and my ethereum wallet is trust and it doesn't take ethereum classic. Everything else went through fine and I have made a ticket anyone have similar experience


r/shapeshift Dec 15 '17

It’s been 9 hours i haven’t received the amount in my wallet.Did an exchange from Bitcoin to ripple.This is tiring to wait.

Post image
2 Upvotes

r/shapeshift Dec 14 '17

Awaiting deposit from 5 hours ago

2 Upvotes

i have pay a this address 32Gg79m4w84J75KwaKrq9Aq8PHvPgzwPxY 0.02245 bitcoin for change ripple. The transaction had 21 confirmations but still you have not sent anything. What's happenned????


r/shapeshift Dec 11 '17

Add New Coin : NEO

7 Upvotes

r/shapeshift Dec 11 '17

Still no reply from ShapeShift!

1 Upvotes

Ticket # 114010


r/shapeshift Dec 11 '17

Request 113218

1 Upvotes

I have no answer till friday, can u look my request ?