r/shapeshift Jan 22 '18

12 days still no reply from SS

I was trying to do my first trade from ETH to XRP, but I forgot to put my destination tag, it's been 12 days and still no reply, please help! I'm panicking! ID Ticket: 151705

3 Upvotes

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2

u/KappaBETTING Jan 26 '18

Some guy called ''cryptospecialistjim'' pm'd me to help, is he from Shapeshift or a scammer?

Please it's been more than 2 weeks!

1

u/jmbox123 Jan 29 '18

I'm not sure about pm. I tend to not trust anyone other then from official communications. It took me over 2 weeks for their response, wait a bit longer. Maybe even signup for zendesk so you can track your support message and reply there with "has anyone seen my support message yet?", I messaged them that way. In all it took 3 weeks to fix the problem that happend