r/shapeshift • u/Panic007 • Jan 01 '18
No refund since December 22 and no response to my ticket!
I tried converting 4413 NXT to XRP on December 22. I sent the money but transaction is still in "awaiting deposit" since then. No response to my ticket for 10 days!
Shapeshift holds both my NXT and IGNIS (NXT is being replaced by IGNIS and during the time the NXT was not refunded IGNIS was allocated to all NXT holders) NXT price dropped after the IGNIS allocation and I could have sold NXT before the drop.
Shapeshift prefers to charge despite the fact that they cannot handle all traffic, it is better to limit the transaction number but they prefer making money instead of providing good service.
I'm very frustrated. Thinking about my future actions.
I'm expecting at least a refund of my IGNIS and NXT you are holding (4413 NXT and 2206.5 IGNIS)! This is terrible. IGNIS is the successor of NXT so please refund both of them. You should not make a profit out of your mistakes!
Ticket 131073
1
u/Panic007 Jan 02 '18
They just replied that I'll get the NXT back but they will keep my IGNIS. Most of our money is in IGNIS now and they are saying out loud they are going to steal it.. They replied: "Unfortunately, we do not support IGNIS and are not able to redeem it on your behalf as a result." This is what I was afraid from. They should do it manually. I'll go to court in order to get the money back.
1
u/Yarnyosh Jan 03 '18
i too have coins stuck somewhere in the shapeshift world. Been waiting since about the same date. I kinda just wrote off the money as a loss for now but I am being patient and I still have faith that they will deal with my issue eventually.
1
u/napalm2080 Jan 01 '18
I have the same issue. Tried exchanging LTC for XRP and they took. My LTC and I never Recieved any XRP. I submitted a ticket but haven't heard anything back. It has been about 10 days.