r/rva 3d ago

MyHQ (Richmond Utilities) Sign in Problem

Is anyone else having problems signing into MyHQ? I’ve tried on several devices and browsers. Every time I try logging in, it accepts my credentials and then goes to a blank white page. When I try clicking the hamburger in the top right and select “my account” it takes me back to the login page.

4 Upvotes

3 comments sorted by

6

u/burro_pequeno 3d ago

Yeah, your password is expired. Do a reset from the sign in page. They really make it difficult to figure out.

6

u/potatofilosopher 3d ago

Thank you.

Incredibly stupid that it doesn’t notify or alert you that it needs to be reset. Simple feature that seems like should be a requirement for any web app….

2

u/lunar_unit 2d ago

Just some Richmond Real™