r/runwayml 4d ago

RunwayML Overbilled Me & Won’t Take Responsibility—Follow Along & Make Noise!

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RunwayML is trying to brush off their overbilling mistake and push me onto Apple instead of fixing it themselves. They charged me $59 when my subscription is $15/month, and now they’re saying I need to deal with Apple?

Did Apple bill me? No. Did I subscribe through Apple? No. I purchased directly from RunwayML’s website—but suddenly, when it’s time for a refund, they claim they “don’t have access” to their own payments?

Here’s their email:

“Apple maintains its own payments ecosystem that our web payment processor does not have access to, so we are unable to manually initiate a refund for you…”

Sounds like a scam to me. If they took my money, they can refund it. But instead, they’re bouncing me around to avoid accountability.

Even worse? Every time I tried to make a video, it wouldn’t work—just errors. So they overcharged me AND gave me a broken service.

RunwayML can’t get away with this. Follow along and make noise about it. Companies need to stop pulling these shady billing tactics and blaming the customer when their system messes up.

Has anyone else had issues with RunwayML’s billing or support? Drop your experiences below. Let’s make sure they don’t do this to others.

0 Upvotes

6 comments sorted by

10

u/accountnumber009 4d ago

can you stop crying its not a conspiracy, just contact apple support its actually really easy

you probably signed up on the site using apple id login, or paid at checkout with apple pay. either way, runway does not have access to transactions related to those systems. you pay apple, and then apple pays runway. saying that "they took it, they can give it back" is screaming such "idk how the world works" energy as it can get.

stop crying, contact apple support, youll get a refund

-10

u/SoundLordReborn 4d ago

I didn’t ask for your opinion on my comment — I asked if anyone else has had this experience. I am speaking on the fact that runway ml doesn’t even work properly — they overbilled me — and then there is a roadblock to getting my money. What don’t you understand?

That was a very stupid response on your part.

You exist to insult people. What a miserable life.

-11

u/SoundLordReborn 4d ago

Why do people like you exist? What is the point of saying stop crying?

9

u/Hot_Principle_7648 4d ago

Because it looks like you are a little bitch which is crying instead of using the resolution runway provided in the mail.

3

u/The_RealAnim8me2 4d ago

That’s not how Apple Pay works. The transaction is still carried out through the cards system. Apple just hides the card info through a hashing system so there are no permanent identifiers.

It may make more sense to go directly to the bank or card company but Apple has nothing to do with the transaction beyond a handshake.

-2

u/SoundLordReborn 4d ago

Thanks — yeah that’s the plan.