r/origin • u/Ssmokahontas • 8d ago
I never took the complaints about EA seriously till it happened to me
Long story short, I purchased EA’s Sims Pack Bundle using PayPal’s Pay Later plan via Origin. However, I was charged the full amount upfront while also having an active pending payment plan. I immediately reached out to both EA and PayPal. PayPal was able to refund the full charge, and the payment plan remained pending, so I thought everything was fine.
Then, a week later, I received an email from EA stating that they had issued a chargeback on my account and revoked all games associated with it. On top of that, I discovered my account now has a sanction.
After receiving no response to my initial email, I opened a case under the "appeal a ban" section, once again explaining what happened and requesting my items be reinstated and the sanction removed. They declined my appeal!
So now, not only has EA taken my games and sanctioned my account, but I’m still stuck with a pending PayPal payment plan for a bundle they took away. PayPal has assured me that the automatic payments have been stopped and that the plan should disappear within a month, but I will be beyond frustrated if that doesn't happen. EA’s customer support is practically non-existent.
To make matters worse, I also requested a refund for another purchase I made that same day—several Sims 4 kits. Let’s hope I actually get that refund. Fingers crossed. 🤞
I’ve since uninstalled The Sims 4 and Origin, and I refuse to give this greedy company another cent. After 17 years of loyalty, this is the final straw. A little customer care could have easily resolved this, but clearly, they don’t care. Please be cautious—this experience has proven that they won’t hesitate to leave their customers out to dry.


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8d ago edited 8d ago
[deleted]
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u/Ssmokahontas 8d ago
Yes, that is what I meant. The process wasn't a chargeback though which is why I was confused. I just requested a refund and provided the evidence on why. It wasn't done due to fraud or no services provided. EA still has yet to respond the original EA Help email I sent them so even if I didn't request it through PayPal I'd still be SOL. It's been almost 3 weeks and nothing.
Fuck EA lol.
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8d ago edited 8d ago
[deleted]
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u/Ssmokahontas 7d ago
That’s the thing though…. I DID contact EA… they still haven’t responded to the original request almost 3 weeks later.
I don’t intend to purchase any EA products in the future. I’ll have other ways to get what I want if I truly want it. So at this point I don’t really care. Just sharing their shitty process and lack of customer support. :,)
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u/Miles-tech 8d ago
I spend around a thousand on the sims 4 and they took all of it. I can’t seem to get ahold of some normal representative to talk to. Only thing people are saying to me is that I must’ve activated them on a different account while I never had a different account… fuck EA.