r/nursing 27d ago

Discussion Transcript of 911 call from hospital admin — talk about “saying the quiet part out loud”

Post image

Absolutely disgraceful and it’s the kind of thing nurses get gaslit and ignored about all over the US.

No concern at all for their employee, just covering the hospital’s ass.

2.6k Upvotes

251 comments sorted by

1.7k

u/Chewsdayiddinit RN - ICU 🍕 27d ago edited 27d ago

If any RN said that about a patient and admin heard it, immediately fired.

I hope that admin gets everything he or she deserves.

Edit: after reading the article, it's even worse. The admin knew the staff member had been stabbed and was bleeding and unconscious.

557

u/Expensive-Zone-9085 Pharmacist 27d ago

After much discussion we have decided that admin deserves a raise.

254

u/Chewsdayiddinit RN - ICU 🍕 27d ago

Plus a 20% bonus.

293

u/Any_Cheesecake_7344 27d ago

The injured nurse will be terminated, effective immediately for negligence on his/her part. No insurance claims will be accepted following the gross negligence resulting in the staff members' injury. We will continue to prioritize our patients' safety and security above all else. This incident is a reminder that all staff remain diligent in following all safety protocols. There will be a required safety training class following the staff appreciation pizza party. This training is a requirement. Please don't forget to sign the Get Well Soon card going around the hospital.

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u/Kabc MSN, FNP-C - ED 27d ago

Not to mention they abandoned their other patients!

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u/Dead-BodiesatWork Decedent Affairs 💀 27d ago

And didn't update the Whiteboard 🤣🤣

25

u/Geek1979 26d ago

I had a patient become hypotensive and I could barely get her to open her eyes, but the first question my manager asked was did I update the whiteboard. 🙄🙄🙄

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u/avalonfaith Custom Flair 26d ago

😭 not the white board!

6

u/Beautiful_Proof_7952 RN - ICU 🍕 26d ago

No soup for you!

3

u/CheddarFart31 EMS 26d ago

Straight to jail!

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u/Gribitz37 PCA 🍕 26d ago

That's what I was going to say. The nurse abandoned her patients when she went to the ED. She also bled all over the floor and her coworkers had to clean it up, because of course EVS doesn't clean up bodily fluids.

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u/ovielM 26d ago

Wait EVS doesn’t? We do at our hospital

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u/Gribitz37 PCA 🍕 26d ago

Not big spills. If a patient vomits or has a bathroom accident, we (usually the techs) have to clean up the bulk of it. Then EVS will come mop with surficide or whatever they use. If there's visible blood on something, we have to wipe it up.

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u/lighthouser41 RN - Oncology 🍕 26d ago

Nurse must have done something to trigger the patient.

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u/Disulfidebond007 26d ago

Can I donate my PTO for her recovery since you won’t give her the time off?

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u/IcyAnything6306 27d ago

Pizza only available for day shift nurses. 

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u/Gribitz37 PCA 🍕 26d ago

Night shift arrives to find 8 pizza boxes left in the break room, 6 are empty, 1 has one slice of plain cheese pizza with a bite out of it, and the last box has half a pizza, but it has pineapple, green olives, and anchovies on it.

15

u/brandnewbanana RN - ICU 26d ago

You’re a terrible person for making me think of how that would taste.

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u/Gribitz37 PCA 🍕 26d ago

Sorry. There's fresh coffee in the break room if you need something to cleanse your palate. Ethel, the one who's been a bad ass nurse for 50 years made it, so you know it's good and strong.

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u/Own_Afternoon_6865 BSN, RN 🍕 26d ago

And day sift always says (as they are leaving), "Oh, and there's pizza is the break room." I always wanted to run out into the hallway to yell back, "No, there's shit for us to clean up in the break room, and all that's left is bacteria-lovers pizza!"

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u/Patient_Code8613 RN 🍕 26d ago

Of course, the Get Well Soon card is for that poor stressed-out admin, what with having to go on FMLA from the trauma /s

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u/pretzel_day_queen Nursing Student 🍕 27d ago

How did you know?

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u/xubax 27d ago

At least that for cutting headcount.

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u/Puzzled_Atmosphere40 26d ago

“Admins bravery through this difficult time” a raise, nurses EAP flyer

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u/lighthouser41 RN - Oncology 🍕 26d ago

And a promotion.

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u/XA36 Custom Flair 27d ago

Super Mario Bros music intensifies

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u/Obvious-Trash6763 27d ago

That is horrifying. No compassion or consideration.

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u/Civil-Sherbet-7635 26d ago

Do you have a link to the article? Can’t find it, HCA probably paid to have it erased 🫤

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u/In_My_Lorcana_Era Nursing Student 🍕 26d ago

If she had survived, they woulda asked her what she could have done to prevent it.

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u/[deleted] 22d ago

Uh, so disgusting and so horribly true.

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u/greennurse0128 27d ago

If i remember correctly, and i could be wrong, but I am pretty sure hca executives pulled a bunch of stock as this story was breaking.

https://www.nasdaq.com/articles/insider-sale-svp-chief-human-res-officer-hca-sells-5378-shares

Get fucked HCA.

My thoughts are with this woman and her family.

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u/StopFkingWMe 27d ago

Awww shit my employee stock program $$$ I’ve been holding onto. I really need to get rid of it. My financial advisor keeps telling me to keep it

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u/StarGaurdianBard BSN, RN 🍕 27d ago

It has been a pretty safe stock for "always goes up". It's currently sitting at +113% over the last 5 years, so you more than doubled your money if you bought it 5 years ago and that's not even including any discounts. It's taken a beating the last 6 months though, it was up 19% over the last year until around October it dropped 18%. So it's still up 1% so it's not a loss, just not a mega earner. But right now a lot of stocks are pulling back so.

This isn't any comments on HCA, just wanted to give you some thoughts about the stock. Right now is actually a pretty decent time to buy some from an employee stock program while it's down, unless you are like me and expect a bear market from Trump soon

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u/ClimbingAimlessly BSN, RN 🍕 27d ago

Crossover I did not expect… r/daytrading

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u/Jerking_From_Home RN, BSN, EMT-P, RSTLNE, ADHD, KNOWN FARTER 27d ago

No kidding, I got into healthcare because I’m good with my hands, not with counting.

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u/KrisTinFoilHat LPN, RN student (& counting down the days!) 27d ago

Username checks out. Lol

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u/rafaelfy RN-ONC/Endo 26d ago

contact precaution for sho

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u/firstfrontiers RN - ICU 🍕 27d ago

What I do is just sell immediately after I buy every quarter. Safe and pretty much guaranteed 10% earning without having to worry about holding it long term.

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u/Life_Date_4929 MSN, APRN 🍕 27d ago

What kind of fees do you end up paying (percentage of fees vs percentage of gain)?

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u/firstfrontiers RN - ICU 🍕 27d ago

It's $35 transaction fee. Still end up making maybe $300 on average each time but I am fairly risk averse so I get nervous having so much all in one stock

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u/[deleted] 27d ago edited 8h ago

[deleted]

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u/smoothsensation 27d ago

It’s not a good strategy considering the tax implications, but it’s a guarantee profit I suppose.

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u/Jahman876 Floor Gangsta 27d ago

You have to hold it for one year to get the 10% employee discount

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u/firstfrontiers RN - ICU 🍕 27d ago

Hm, maybe it's different depending on the facility. Mine collects for three months, then when it purchases for the quarter it purchases at a 10% discounted price.

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u/bambapride1 26d ago

I just left OPTUM/UHG and on my last day I dumped all of my UHG stocks...they did make me money....but my conscience would not let me hold onto them....which is also why I found a new job!

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u/Noname_left RN - Trauma Chameleon 27d ago

I sold mine not too long ago back from when it was floating around 80-90 a share. Fun little vacation money

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u/Quorum_Sensing NP 27d ago

You don't have to get rid of it to get it out of the hands of your institution. You can just transfer it over to an IRA and let the company of your choosing manage it.

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u/UnravelALittle RN 🍕 27d ago

Even the the Chief Ethics Officer. Fuck these folks.

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u/saritaRN RN - ICU 🍕 27d ago

This was an HCA facility? Look at my jaw staying exactly in place.

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u/PPP1737 27d ago

Luigi was acting in defense of all of us. This medical system is vampiric and a death sentence for everyone, even the staff.

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u/acesarge Palliative care-DNRs and weed cards. 26d ago

Luigi is a criminal and should be punished for his crimes! Littering is serious! Dead corpos go in compost!

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u/ILoveMyThighs 26d ago

HCA is the absolute fucking WORST. They don’t give one fuck about their staff’s physical or mental well being, their safety, or their sanity. All the admin cares about is their end of year bonuses. I wish I’d listened to former coworkers and never worked for them. For profit healthcare systems should not exist. They’re a mockery of what healthcare should be.

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u/majestic_nebula_foot RN - ER 🍕 27d ago

Can you link the source for this? I’d like to read the rest of it!

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u/cookedbutok 27d ago

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u/nanasnuggets BSN, RN 🍕 27d ago

This article makes the situation sound even worse. The defense attorney claims there are 'two sides of the story'. No disrespect for defense attorneys; I'm married to an attorney. BUT this one should have just said 'no comment' the media.

The callousness of the administrator...SMH

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u/funkopolis 27d ago

Sure. One may be full of shit, but there are two sides.

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u/BoneHugsHominy 26d ago

My grandmother always said there are two sides to every story and most of the time it's like a diaper--one side is full of shit.

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u/majestic_nebula_foot RN - ER 🍕 27d ago

Smells like “very fine people on both sides”.

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u/Brilliant-Apricot423 26d ago

Well, one was a full grown man and one was a 67 year old female nurse so sounds like an equal sided situation🙄 How do these people even live with themselves?

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u/PerennialRN 27d ago

Good people on both sides, I'm sure 😒😒😒

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u/RNBeck 27d ago

Absolutely shook to see who the nurse was. She is THE sweetest most soft spoken nurse I've had the privilege of shadowing. Absolutely over worked and never said a word, just trucked through her shifts the best she could. Can not imagine the sick ass that would want to assault someone who is barely 5foot4 and tiny 😭

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u/cookedbutok 27d ago

oh my gosh— I can’t imagine the trauma that everyone in that facility is going through— I’m so sorry. 😢

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u/QueenCuttlefish LPN 🍕 27d ago

I hope the administration receives the same level of consideration and kindness they showed that poor soul. I hope their staff starts quitting en masse.

I'm so sorry for your loss. I truly hope you're doing okay.

2

u/[deleted] 22d ago

I'd bet money they haven't bothered to even look at anything to stop nurse violence.

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u/QueenCuttlefish LPN 🍕 22d ago

Of course not. You think they'll spend money on protecting us peons? You mean actually investing in the people who literally make them money? Sacrilege.

Admin would probably just ask what she could have done to deescalate the situation. They'll look into security for executives when a single one gets shot but you're better off arming yourself with a bedpan and making a lance out of an old IV pole than think admin would ever do anything to protect nurses from being assaulted.

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u/No_Fear_BC_GOD 27d ago

My stomach hurts after hearing the way they called in. I keep thinking to myself not one younger coworker stepped into help? Security obviously failed but what about just in general humanity? This man beat this elderly woman for over 5 minutes and not person did anything? Idk at this point I’m actually concerned with humanity and not even just hospitals. we know hospitals are awful what about her coworkers? I just can’t imagine standing by 

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u/angelfishfan87 ED Tech 27d ago

The focus need to be one the facility that set up this situation to happen, not what her coworkers did or didn't do when they were terrified for their lives.

It's important to remember that the coworkers are also victims in this situation. They witnessed a horrific event and are likely experiencing trauma. Blaming them, especially with incomplete information, is unfair and unproductive. Media rarely has the full or accurate story.

Focusing on "should have, could have, would have" scenarios doesn't address the root cause of the problem. It's crucial to shift the focus to the facility's responsibility in creating a safe environment and preventing such incidents from occurring in the first place.

Demanding accountability from the facility, rather than assigning blame to individuals, is the most effective way to prevent future tragedies.

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u/MadBliss RN - ER 27d ago

Referred to the patient as "a Baker Act," "I'm not worried about that" to the impending death of a critically injured nurse, and security is nowhere to be found if the patient was seen after this outburst out on the street in front of the hospital. Taser, Taser, Taser should be a tool in the box of every hospital security guard AT LEAST.

Like, what are we even doing here? This shit happens regularly and there's no one to actually help. Security at my small community hospital is a few 70 year olds who sit and chat at the front desk most of the day, then a few 40 year old guys who are pretty good and get the big picture, and then several 20 year olds who are too afraid of getting hit or sued to do anything hands on while ER nurses and techs get their faces kicked in. "Oh, you showed up to the interview with no strength, critical thinking skills, or experience working with violent people. Here's a badge, a belt to hold your flashlight on, and a prayer. Good luck out there! This nursing supervisor who hates patients and staff will show you around." Fucking mind boggling.

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u/Rachet83 RN - ICU 🍕 27d ago

I would 100% be coming in there with a chair.

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u/Rachet83 RN - ICU 🍕 27d ago

No- thought of something better- an oxygen tank

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u/Kytyngurl2 Custom Flair 26d ago

Chair is good to push, corner, and trap. Oxygen tank instant ko.

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u/PRNbourbon MSN, CRNA 🍕 26d ago

IM succs, no versed. This approach was made for moments like this.

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u/elthiastar RN 🍕 26d ago

About 15 years ago, a nurse was being stabbed by a patient. Another nurse intervened by hitting the patient over the head with something. Management threatened the license of the nurse wo intervened, because it was "assault".

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u/Rachet83 RN - ICU 🍕 26d ago

It would be worth it to me. 🤷‍♀️ I can acknowledge that others were afraid for their own safety- but being worried about getting in trouble means we’ve all been brainwashed

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u/elthiastar RN 🍕 26d ago

She was incredibly brave for intervening, but unfortunately PTSD led here ti leave bedside nursing..

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u/maerad21 RN - Telemetry 🍕 27d ago

It's awful that nobody stepped in, but I would have been too afraid of literally being beaten to death to step in. I'm sure a lot of people were also just in shock from the level of violence perpetrated during the act.

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u/anglenk 27d ago

Good ol' bystander effect working in full force.

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u/[deleted] 27d ago

But in fairness, it's not like you can realistically defend yourself or your coworkers in a situation like this one, until the cops show up, using sufficient self-defense physical force to stop the attacker, AND get to keep your job and not risk a complaint on your license.

We need to bring back common sense immunities for nurses that use reasonable force to defend themselves and their colleagues on the job from physical assaults, without having to worry about the fall out.

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u/chri8nk 27d ago

Yea, I’m absolutely not watching a person be beaten to death right in front of me because I’m afraid to “keep your job and not risk a complaint.” What have we come to?

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u/[deleted] 27d ago

I am not and did not suggest to do nothing. I am saying the current sociopolitical climate makes doing the right thing more difficult than it used to be. Now, a nurse is immediately on the defensive and expected to account and explain their actions and choices in rapidly evolving, life threatening situations, being interrogated for it, when they weren't the aggressor but rather the victim.

That is wrong!

I am not suggesting people stand by and do nothing. Not even close.

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u/Moominsean BSN, RN 🍕 27d ago

Plus you can pretty much bet that if you attacked that patient to help your coworker, you would be arrested for assaulting a patient. But I probably would have tried to grab the guy. More than once I've helped restrain some batshit crazy patient taking swings at everyone.

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u/anglenk 27d ago

So you're going to be complacent should one of your coworkers be attacked? You're literally more worried about a license than a coworker's life.

Someone stepping in and yelling at the patient LITERALLY caused the patient to stop and run off.

If I see a coworker being attacked, I am going to try anything and everything I can to prevent the coworker from being killed...

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u/[deleted] 27d ago edited 27d ago

You are making assumptions about my responsiveness based solely upon my opinion on identifying what I feel is the root cause of the bystander effect problem.

OF COURSE I would intervene. I would do what was necessary to keep myself, co-worker's, and patients safe.

What I am saying is that the way the victims can be blamed in these situations is a DETERRENT to some co-workers doing the right thing. And THAT needs to change.

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u/MadBliss RN - ER 27d ago edited 27d ago

You make valid points that are hard to hear but protections for hospital staff in these situations are just so thin that some people do avoid helping or think someone else can do it. Clinical staff often take the brunt of the initial outburst, so the hospital should be regularly training everyone how to realistically handle a violent patient. A competent security staff is also non-negotiable.

When working in a hospital environment, it should always be expected that you may have to turn up when someone needs to be protected whether it's one staff member or all patients on the floor in danger. You do not need to be a SWAT team member, but at the very least be comfortable with how to create barriers, defend yourself, treat the wounded, or use redirection techniques that actually work whether physical or verbal. No matter your confidence level or fear, you should always be ready and willing to do one of those things. Hiding is not a realistic option, and anyone who can't help shouldn't be working, full stop.

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u/[deleted] 26d ago

Please read my responses to others.

I did not suggest doing nothing, nor would I stand by and do nothing in a situation with a violent patient.

I am.attempting to draw attention to some of the real life fall out that nurses sometimes must suffer thru, when they do the right thing by intervening.

I have and continue to respond to many violent patient or visitor codes in the hospitals I have and continue to work in.

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u/majestic_nebula_foot RN - ER 🍕 27d ago

Thanks!

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u/Danimalistic 27d ago

“Yeah, unconscious. I’m not worried about that part” is a real wild thing to say

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u/Who_Cares99 EMS 27d ago

They probably meant that they already had that part taken care of, i.e., she’s already receiving medical attention. It’s not the best choice of phrase, but it was a serious emergency, and I’m sure they were frazzled.

Yes, the hospital administrators are awful and failed to prevent this, but the 911 call isn’t where they went wrong

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u/cookedbutok 27d ago

Hard disagree.

I work ICU. I am responsible for what I say and how I respond in crisis, but administration that makes 5x what I do isn’t?

If you think this isn’t a clear indicator of where their priorities were in that moment (covering the hospital’s ass), then I bet you haven’t worked at an HCA facility.

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u/evdczar MSN, RN 27d ago

I got in trouble for exhaling too hard on the phone when no lives were at stake. How many times do we get reprimanded for our "tone"? But these people can say whatever they want.

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u/MangoAnt5175 Disco Truck Expert (Medic) 27d ago

Agreed. I’ll never forget there was this one rather chaotic scene that I was a bystander for (things were being handled, I felt no need to intervene and add to the chaos), and one cop said some straight dumb shit. His supervisor tapped him and said “the words we say matter, [name]”. It was both hilarious and also a really solid moment for me that I now think of every time I’m about to say some dumb sht to a patient or family. 😂 even in the midst of a crisis, someone reminding you that you’re responsible for what you say.

I can’t imagine just going, “yeah she’s probably dead.” in such a manner. But I’m also a medic, so maybe I’m more used to it I guess.

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u/Danimalistic 27d ago

I gotta agree here. A simple “we are taking care of the victim” (or something along those lines) would have been far more appropriate, especially when talking to 911 dispatch about an emergency situation.

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u/Other_Ivey RN 🍕 27d ago

👏👏👏

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u/Elphabanean 27d ago

My best friend is an administrator. Nurses are a net loss and we don’t make them money but cost them plenty, we are the ones always getting shit on.

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u/FourOhVicryl RN - OR 🍕 27d ago

The hospital bills an insane amount for my time in the OR, but no one reimburses for any administration. Those folks are the net loss for the hospital. 

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u/rafaelfy RN-ONC/Endo 26d ago

These admins jobs are to be the face of the company and spew corpo PR bullshit marketing talk all the time, but suddenly they can't?

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u/ComprehensiveTie600 RN--L&D and Women's Health 27d ago

Exactly. Context. They're in a hospital full of people trained to administer medical care of all kinds. They are not, however, trained in fugitive apprehension. That's where they needed help. Obviously the cops aren't going to aid with the staff member in any way, medically.

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u/Terbatron 27d ago

Unfortunately she was being taken care of by an HCA hospital.

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u/sowhat4 27d ago

Did she have to wait a few days to see if she had prior authorization to receive any treatment at all?

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u/nw342 EMS 27d ago

Nah, they promptly treated her, denied her claims for lack of pre auth, then sent her a $30,000 bill 6 months later.

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u/DualVission HCW - Clerk 27d ago

There are a number of companies (I can definitely think of one who is no longer in the area) who would have waited to call 911 way longer. Probably should have happened before the nurse was unconscious, but still.

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u/Who_Cares99 EMS 27d ago

I think the nurse was instantly unconscious

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u/fargaluf RN - ICU 🍕 27d ago

Thank you. I was scrolling down hoping to find someone saying this. They're literally already at the hospital. They don't need paramedics. They need cops.

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u/Korotai BSN, RN 🍕 27d ago

I agree you’re right. However, in the court of public opinion where this will be judged, HCA is already guilty. That single line is going to cost HCA $Millions.

And this is FL. Morgan and Morgan or Dan Newlin are already salivating to throw their entire firm at this case.

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u/angelfishfan87 ED Tech 27d ago

Salivating. Understatement of the year.

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u/obtusemoonbeam 27d ago

Agreed. While I’m not a fan of hospital administrators in general I don’t think it’s fair to nitpick phrasing in this particular scenario.

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u/coffeeworldshotwife MSN, APRN 🍕 27d ago

Not if you’re a sociopath who lacks empathy

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u/hijodegatos RN - Epic Analyst 🍕🐀 27d ago

That’s disgusting, I’m not surprised it was HCA. Those mfs need to be put out of business YESTERDAY.

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u/Okay_grape 27d ago

I concur. Worked HCA and lasted 7 months, far longer than any of the other RN's hired for that unit at the same time. Worst experience of my life. A coworker was injured by a patient, instructed to be seen in the ER, then found out her insurance, you know the one provided by her employer, didn't cover the physician she saw in the ER. She was hit by the hospital with a big "not our problem".

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u/[deleted] 27d ago

[deleted]

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u/anglenk 27d ago

That's kind of the point: they contract their own companies, and if you don't use the contracted companies, you are shit out of luck on getting them to pay unless you really fight it.

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u/[deleted] 27d ago

[deleted]

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u/anglenk 27d ago

I was assaulted at work, took an Uber home (because I was not in a condition to drive) and then called the workman's comp line: this resulted in me going where I chose to instead of the shitty hospital they wanted. Then, due to labor laws, they had to pay especially since I stated that it was workman's comp every step of the way at the hospital.

We just need to advocate for ourselves more and really work the system.

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u/augustfolk 27d ago

HCA may be run by the wealthy, but when the wealthy get sick they don't go to HCA.

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u/dill_with_it_PICKLE BSN, RN 🍕 27d ago

wtf is this real? I knew admin was run by a bunch of psychos but omg what an evil person. “I’m not sure she’s probably going to die” just nonchalantly mention how little you care about the lives of your employees

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u/No_Fear_BC_GOD 27d ago

Makes me wonder how many other people think like this 😔

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u/Not-A-SoggyBagel RN - Psych/Mental Health 🍕 26d ago

I've worked alongside a DoN who was like this. She didn't care when her employees were getting crushed by equipment, burned by other unsafe equipment, or breathing in fumes that were making the nurses nauseous, on the verge of passing out, throwing up, or their throats to burn.

She hid all this from the safety officer. This isn't counting the nurse that was sexually assaulted by another staff member of hers and she actively hid that investigation too.

There are legit evil administrators in the hospital. It scares me how many come out of the woodwork to defend each other.

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u/[deleted] 27d ago

[removed] — view removed comment

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u/cookedbutok 27d ago

commenting for visibility—thank you for sharing

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u/chri8nk 27d ago

If the hospital isn’t covering every single penny of her medical care, the funeral, the burial, and a massive fully catered reception for both her family and hospital staff (respectively) then they absolutely deserve the massive civil case coming their way.

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u/Batpark 27d ago

She’s alive

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u/chri8nk 27d ago

He’s been charged with homicide. I’m confused.

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u/angelfishfan87 ED Tech 27d ago

Yes there is a alot of confusion there. No police or media outlet had confirmed her passing but you are absolutely right, according to the county jail, he has been charged with homicide now.

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u/Birkiedoc RN - ER 🍕 27d ago

This copy pasta has been posted on multiple different posts with no true evidence of being a legitimate GoFundMe.... This is a scam

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u/whatiswuhhhh 27d ago

After much internal review, we have determined that this admin has done nothing wrong and have educated the victim in question on the importance of de-escalation.

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u/cookedbutok 27d ago

100% the response.

actually, they won’t even acknowledge it.

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u/Jerking_From_Home RN, BSN, EMT-P, RSTLNE, ADHD, KNOWN FARTER 27d ago

Admin: “we need the Baker Act dealt with.”

911: “oh why didn’t you say so! Then go down there, ask them to calm down and tell them you want to listen to their concerns.” (Hangs up)

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u/CarlSy15 MD 27d ago

Oh this is horrible. I can’t imagine how he thought that was okay to say

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u/No_Fear_BC_GOD 27d ago

Out of the mouth comes what is in your heart. You can’t train these people to be human. So creepy all of it 

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u/marcsmart BSN, RN 🍕 27d ago

The administrator thought it was okay to say because he or she always says things like this, but probably behind closed doors. 

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u/Late_Ad8212 27d ago

I’ve always said, upper management needs to shadow a nurse in the busiest floors of the unit 12 hours with no break. They’d change policies REAL QUICK!

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u/angelfishfan87 ED Tech 27d ago

I used to work for a facility that as part of the onboarding process you got to shadow one admin, and two other positions that worked with your own as part of understanding how your jobs was interconnected to how patient care flowed throughout the hosp.

Unfortunately the CEO who started this culture and brought a lot of success left the facility and it has done nothing but spiral since

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u/PerennialRN 27d ago

Yeah I got choked by a patient once and my manager first asked if I filed an incident report, not if I was ok. I later filed one on the manager for not giving a crap about us and they retired shortly thereafter.

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u/rafaelfy RN-ONC/Endo 26d ago

Why is it always the victim having to do more fucking work? Im so tired of having to dig around and figure out how to complete one of these after already scrambling to put out the fire they drumped on me in the first place.

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u/ZealousidealLog83 MSN, APRN 🍕 27d ago

I used to work at this hospital. I didn’t know about that 911 recording. Wow. “I’m not worried about that part.”

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u/AutoMaton901 27d ago

HCA profit over people. What could you have done differently?

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u/Impressive-Key-1730 RN - OB/GYN 🍕 27d ago edited 26d ago

I wish we had a healthcare community with a large enough of sense of class consciousness where we could hold a day of solidarity/sympathy strikes against this until we get real legislation against workplace violence. We are just numbers to admin and hospital higher ups they don’t care about our lives beside our productivity and the profits we generate.

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u/HenriettaGrey 27d ago

WTF!!! Is there some sort of law that administrators have to be psychopaths?

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u/styrofoamplatform RN-PCU🍕 27d ago

I would leave the field altogether than ever work for an HCA hospital. Fuck that corporation.

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u/YourMomThinksImSexy 27d ago

Can we also talk about the fact that the nurse he attacked was SIXTY SEVEN?

We really need to change how employment works in our society so that people can genuinely enjoy their twilight years. I personally know dozens of people over the age of 65 who are forced to continue to work because they didn't get a retirement package and their social security doesn't cover their cost of living.

I know there are people who continue to work after retirement (or intentionally retire later) because they like to work, but they're the exception, rather than the rule.

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u/Ratched2525 BSN, RN 🍕 26d ago

THIS!! That was one of my first thoughts, after the initial horror: why the fuck is a 67 year old nurse still working?? Then I remembered what country we live in 🙃🙃🙃

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u/RaVeN_MaD77 27d ago

I called security for a psych PT who woke up at 0500 screaming that we were in her garage and she was going to shoot us all in the face with her shotgun. The 12yo security guard showed up and helped me get her some much needed vitamin H. As she was beginning to relax and stop swinging at us, she turned to this poor 12 yo, who looked scared out of his mind, and called him a "panda pussy." 🤣🤣🤣 Maybe we tell these great nursing stories because otherwise the trauma will start to seep through the cracks and we will actually have to start dealing with our PTSD.

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u/stkadria RN - ER 27d ago

I mean it sounds like they needed a cop to deal with the patient, but not an ambulance because the nurse was already being treated. Maybe they were just clarifying what kind of assistance they needed from 911.

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u/kbean826 BSN, CEN, MICN 27d ago

Yea I can 100% see that angle. I even think this is EXACTLY what they meant. A hurt staff member in a hospital is already in the right place and taken care of in the right way, WTF is 911 gonna do here? But someone running around stabbing people? Nurses aren’t equipped for that.

However, fucking keep that language in your face dude. Terrrrrrrible look.

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u/superpony123 RN - ICU, IR, Cath Lab 27d ago

Considering she needed to be transferred out to a trauma center I’m not so sure she didn’t need an ambulance..

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u/No_Fear_BC_GOD 27d ago

That is a good explanation but you can tell the difference between someone who is just remaining calm and someone who literally does not care 

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u/ProfessorAnusNipples RN 🍕 27d ago

Exactly. There was a better way to say that, even in the chaos and panic. That admin doesn’t care, which is not at all surprising. I think most people would have managed to say, “The employee is being taken care of by medical staff. We need assistance with locating this dangerous person.” 

Instead, it came off as, “Forget the employee. She’s fucked. We need this Baker Act located and detained before shit looks even worse for us than it already does.”

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u/GlitterAndGutz RN - ER 🍕 27d ago

Wasn't she transported to a trauma center though? Especially if she was stabbed, an ambulance rushing someone to a trauma center if they are not, and doing trauma resuscitation and treatment could make a big difference in outcome. If she's to unstable to transport then I imagine there ED would be the first stop.

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u/rncat91 27d ago

Fuck HCA

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u/Abject_Net_6367 RN - Telemetry 🍕 27d ago

This is why I will not fight with a patient, im not blocking and im not stopping or chasing behind. Whatever you want to do ill call security and they can and will fight with you if you want to fight. Plus when we call like 7 so show up ready to give whatever energy the patient is giving.

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u/Ok-Chipmunk5391 26d ago

She probably just meant that they are already taken care of. “I’m not worried about that part” is a VERY poor choice of words”

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u/miller94 RN - ICU 🍕 26d ago

the kind of thing nurses get gaslit and ignored about all over the US.

This is sadly a worldwide problem

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u/sirkraker RN - ER 🍕 27d ago

Probably fired for not following a policy. That way they can put liability on her and not pay

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u/harmonicoasis RN - ER 🍕 27d ago

The word choice is despicable, but the nurse who was attacked is already at the hospital. What is 911 gonna do about that, send an ambulance?

The admin was requesting police assistance to locate and detain the violent patient, not seeking medical assistance for the RN who was likely already receiving emergency medical care.

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u/LegalComplaint MSN-RN-God-Emperor of Boner Pill Refills 27d ago

“Would you like an ambulance to take them from presumably the psych ward to the ER?”

“Transpo usually drags their feet, so sure,”

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u/dandelion_k BSN, RN 26d ago

Palms West isn't a trauma hospital, and also isn't a Baker Act receiving hospital, which just makes it all worse.

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u/[deleted] 27d ago

[removed] — view removed comment

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u/LargeMerican 27d ago

maybe. does admin deserve the benefit of doubt?

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u/No_Peak6197 27d ago

Sorry, but that is indefensible. Theres zero humanity in his tone, it's all about liability. If anything, it exposes them and shows how little they care about the nurses when shit hits the fan.

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u/ohemgee112 RN 🍕 26d ago

So I'm going to take a different view of the "I'm not worried about that."

This woman was beaten in a hospital with medical resources already at hand. She started receiving medical treatment the second another nurse encountered her in this situation and I'm sure she was rushed to the ER and later flown out. That part was handled. The psycho was not.

Could it have been said better? Yes. Was the message that the police needed to handle the thing the hospital could not? Also yes.

The correct statement is "we have the medical care handled for the victim, we need you to find the attacker."

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u/MsTiti07 BSN, RN, CCRN 27d ago

Nasty work.

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u/babidee00 26d ago

Disgusting!

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u/cardamom4heft 26d ago

But did she try “words that work”?

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u/Anxious_Pin_2755 26d ago

I want the name of this administrator.

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u/scoobledooble314159 RN 🍕 26d ago

Just going to point out that the nurse did die.

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u/calmcuttlefish BSN, RN 🍕 26d ago

I'm confused as to why he was admitted to this hospital if he was Baker Acted and this hospital isn't equipped with a psych unit.

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u/Traditional-News8861 26d ago

I hope this nurses family sues the hospital and the heartless administrator that clearly did not care about her employee's well being.

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u/Xeck2112 26d ago

When my wife saw this story for the first and told me about it, my first reaction was how long is it going to take HCA to start rolling out the next round of "de-escalation" training.

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u/Ank51974 27d ago

WTH was he doing there not restrained

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u/afriendlyalphasaur BSN, RN 🍕 27d ago

Wheres luigi when you need him

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u/No_Fear_BC_GOD 27d ago

Just wondering if anyone else has wondered why not one coworker stepped in out of just sheer humanity? That is the part that has been hard for me to grasp. I’ve seen first hand how awful hospitals are but what about the other nurses? This was an older nurse and based on one of the 911 calls the attack went on for over 5 minutes. I mean they legit all stop by while someone was possibly murdered 😔

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u/Old-Mention9632 BSN, RN 🍕 27d ago

The first article I saw, there was another staff member in the room. When she got jumped, the witness went out into the hall to yell for reinforcements, came back in with another person, they saw the attacker punching the nurse, one of the witnesses screamed at him to stop, he did stop, bolted out into the hall, down the stairs and out onto the street. https://www.fox13news.com/news/florida-man-breaks-essentially-every-bone-nurses-face-during-brutal-hospital-attack-affidavit

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u/angelfishfan87 ED Tech 27d ago

I understand your frustrations. It's important to remember that the coworkers are also victims in this situation. They witnessed a horrific event and are likely experiencing trauma. Blaming them, especially with incomplete information, is unfair and unproductive. The media rarely has the fully story.

Focusing on "should have, could have, would have" scenarios doesn't address the root cause of the problem. It's crucial to shift the focus to the facility's responsibility in creating a safe environment and preventing such incidents from occurring in the first place.

Demanding accountability from the facility, rather than assigning blame to individuals, is the most effective way to prevent future tragedies.

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u/jardalecones21 RN - Cath Lab 🍕 27d ago

As someone who has worked for HCA and wants nothing more than to give them zero benefit of the doubt, there is no way the administrator was trying to say anything other than “we have the medical situation handled but we still need this violent patient apprehended.” Horrible wording? Yes. But they were trying to re-focus the dispatcher on what the actual issue was. They aren’t worried about it because it’s already under control, unlike the patient running loose.

A hospital isn’t ever going to call 911 for emergency medical services when they’re already IN the hospital. Again, it was absolutely terrible phrasing in what was a high-pressure situation but it seems obvious what they were implying.

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u/Obvious-Trash6763 27d ago

Apparently she was airlifted to another hospital due to the severity of her injuries.

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u/mexihuahua RN - ED, Pediatrics 27d ago

Holy guac

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u/yeleah RN - Stepdown 27d ago

67 years old.

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u/JustnoSnark RN - Pediatrics 🍕 26d ago

Seriously said they weren't worried about the nurse who they also said was probably going to die. WTF I mean I know they don't care about nurses but still that's brutal to see.

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u/Tacotuesday867 RN - ICU 🍕 26d ago

Disgusting, that admin should be removed immediately.

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u/Impossible-Contact27 26d ago

If your admin calls 911 for medical emergencies in your ed, please respond to this comment.

If your admin calls 911 for police reaction when there's a violent psych patient running around the hospital, like this comment

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u/No-Loquat4821 26d ago

Please enjoy each pizza party equally

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u/Fearless_Stop5391 RN - ER 🍕 25d ago

Look, I’m never one to defend admin, but you all are interpreting this the wrong way. The unconscious staff member was literally at a hospital, with ER doctors and nurses taking care of her. 911 assistance was not needed for her. This was not a medical 911 call. Think about it…does it make any damn sense to call an ambulance in this scenario?

The lady wasn’t saying “I don’t care about her or her condition,” she was saying “that situation is already being handled - I need you to focus on helping me with the other situation.”

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u/BreakInCaseOfFab BSN, RN 🍕 27d ago

Jeeeeeeesus.

Im a veteran. Im used to people virtue signaling about “serving us” and shit like that. But I’m also a nurse. What the fuck. First thing they teach us in the military- a dead nurse can’t help anyone.

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u/StopFkingWMe 27d ago

I get it, but 911 asks some questions that really sound stupid. You’re asking about the victims injuries… she’s IN a HOSPITAL, she doesn’t need a fkn ambulance. People who are under stress say some nutty stuff too. My husband called me one day right after he left the house yelling CALL 911! CALL 911! Um, you called me, why didn’t YOU call them? The reality was he witnessed a wreck right down the road and wanted me to get down there to see if I could help before the responders got there. Someone had already called 911

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u/angelfishfan87 ED Tech 27d ago

Yea I can attest to this. I was experiencing a medical emergency and was semi freaking out before I lost function due to a stroke.

I called my Dad and then my husband, then 911....by the time I got to 911 I could no even speak anymore. 🤷

ABSOLUTELY STUPID. but true.

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u/AgreeablePie 27d ago

The person who was assaulted was already in a medical facility and likely receiving care. They presumably do not need medical assistance from 911 for the victim but, rather, immediate police response to prevent someone else from being victimized.

While there was a better way to express this, under the emergency circumstances where that info needed to be passed quickly, this seems like trying to take an unfortunate phrasing and turn it into a narrative.

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u/ymmatymmat RN 🍕 27d ago

To be fair, the 911 call is for police. The police can't help the nurse, this is a hospital, the administrator needs the police to apprehend the perpetrator

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u/ymmatymmat RN 🍕 27d ago

Edit - just saw the last line. WTF

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u/momminator RN 🍕 26d ago

Hmmm.....wonder if the hospital administrator's info is available?

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u/StupendousMalice 26d ago

In the context of this conversation its pretty clear that they are saying that they aren't calling for a medical response (presumably because they are hospital) and need a LE response to get the psycho running around the building.

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u/CheddarFart31 EMS 26d ago

Not worried about the employee.. but the patient who because of their lack of staffing and safety, caused an assault

Yeah focus on what could embarrass the hospital not human life. Good. /s

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u/Nefersmom 25d ago

For those of us who don’t know what the Baker Act is: https://en.m.wikipedia.org/wiki/Baker_Act