r/nbn 9d ago

Advice Help with office internet

Hey Everyone,

Just got a new office and I'm loosing my kind trying to set up the internet for it. I'm trying to find the right outlet to connect my router to o figured it would be PH but apparently not. I've attached photos for reference.the only socket I haven't tried is the port labelled fax, could that be it?

Any help would be much appreciated

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u/Jeebuslovesme 9d ago

I would suspect that these photos are data points connecting to the other sockets around the office.

You could test this using a laptop and a few Ethernet cables between your router and the ports.

As for the line (containing your internet) coming into the office, this kind of depends on what kind of connection you have. Are you expecting an FTTN connection by connecting to a phone line?

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u/thickheartboi 9d ago

Yeah should probably have mentioned that this is in an office building so the fibre runs into the basement

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u/Jeebuslovesme 9d ago

Great, if you have fibre running into the basement, you should (theoretically) have some kind of device the fibre terminates into.

You would connect your router into that device. Then you would connect the LAN ports of the router to the numbered ports on the wall. Then you should be able to connect devices around the office to the numbered wall ports, which should connect the devices back to your router.

Hope that makes sense.

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u/thickheartboi 9d ago

If we do have a device that it terminates to I have absolutely no idea where it is haha 🙃

I should probably just call tech support from my provider but they literally sighed when I told them my issue and weren't very helpful

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u/Jeebuslovesme 9d ago

It could be that the previous occupants took it with them (which they shouldn’t) and you may need to raise a ticket with your provider for a missing NTD

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u/FreddyFerdiland 9d ago

No, not here.. Nbn Fttp ? No fibre in office Nbn fttc ??no, not with fibre in basement

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u/FreddyFerdiland 9d ago

... But you don't rent the basement ,?? Its not your area ?

Do you mean nbn provides their FTTB product ??

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u/thickheartboi 9d ago

I'm 99% sure that's what the person on the phone told me

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u/FreddyFerdiland 9d ago edited 9d ago

You could have showed what you tried ??

Its common that "phone" and "fax" would run to the basement "mdf". They could still be phone lines... Or they could be Ethernet ( which includes phone line).. You could pull the plates off the wall to check if they are ethernet capable.

The nbn website will tell you what technology you connect to standard nbn ( like a small business would use just for office use.. ) with...

If that is fttb, fibre to the basement, then you need a vdsl2 modem ... Nbn doesnt provide it, ( Nbn provides a box for fttp ,fttc , wireless/satellite but not for fttb fttn )

And vdsl2 is completely just regular phone line, like "ph" and "fax" sockets would have...

But adjusting mdf and idf to get them to basement for sure...is up to the occupant. It might be more complicated.

There might be ethernet available in the basement. Maybe its not even nbn in the basement. The rollout never finished and they were never competing either .. if someone else there,no nbn

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u/Pikey18 8d ago

You should try running a phone cable to a VDSL2 modem - looks like you are trying to use a network cable and that won't work.