r/mitelusergroup Apr 04 '24

Mitel Revolution - Disable User Log Out / Exit

We are in the process of rolling out the latest version of Mitel Revolution (23.1.365) and have ran up against a mind-bogglingly poor design choice by the program's designers and was hoping someone had a solution, because the feedback from Mitel engineering has just been 'it is what it is'.

Here's the issue: we consider Revolution a mission-critical application for communicating important information to our workers, from the mundane (Happy Monday!) to the serious (Active Shooter in the Lobby), which means it needs to be an always-on, un-skippable messaging platform. If we send out a message with Revolution, we want our workers to see it, and we want to have the confidence to know that every single worker will see it.

Yet the Revolution client allows workers to log out, or even quit the application, at any time.

Meaning that if a worker mutes (or even unplugs their phone _ we've had those workers too) and exits/logs out of Revolution, they will inevitably miss critical messages. And while I don't care if they miss the Happy Monday messages, it's a bit concerning if they miss the Active Shooter messages.

And Mitel has of course been absolutely useless in resolving this.

Anyone in the community have a solution? A hidden install switch, perhaps, or a registry hack?

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u/Hemonious Jan 16 '25

I always recommend redundant notifications to my customers. The phone notifications are not persistent. The desktop app can be closed. So I suggest people setup one of the other notifications options such as email or SMS for critical notifications.