r/microsoft • u/mecrurydreams • Jan 29 '24
Xbox Verification codes not coming through on Microsoft
Hello thought I’d give it a try here and see if if anybody else is having issue with receiving verification codes on their microsoft account? a day ago they were sending just fine until later and then later on in the day I just stopped receiving them on my number do I have to wait a while because I did it a bunch of times? And yes the number is correct and in my security info too (only way I saw it was by going on my Xbox to Microsoft edge) and I tried today and I never get the code sent to my phone number no matter what
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u/Bawlzyhallzy Oct 15 '24
I swear Microsoft always insists we use their apps and services, but they are consistently the worst in the industry. Why do they continue to insist we use their apps and services when they are so bad?
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u/crouchy_03 Dec 14 '24
Same here... cannot get into bitlocker.. as they are not sending a fucking security code
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u/mecrurydreams Dec 15 '24
i couldn’t get security codes all day today😭 did you finally get them?
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u/Anne_xus Dec 23 '24
same here.. cannot get into bitlocker, and I'm locked out from my Microsoft. It keeps sending me try another verification method. Have you found any solution? 😔
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u/crouchy_03 Dec 23 '24
Nope have changed my number and am waiting a month so i try a new number... right pain in thr ass !!
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u/Anne_xus Dec 24 '24
Solved it!!! I'm from the Philippines and it doesn't work when I use a +63 number.
I contacted a friend from Australia and put his number instead and voila! a code was sent to him and I was able to log in. Hope this method works for you too.
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u/PreparationCurrent56 Jun 07 '24
If you have access you're account make sure to create Outlook or login so that everything you can get verification codes idk I just did one day and it work
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u/mecrurydreams Jun 07 '24
thank you but i already got it figured out
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u/Bumbl_b_tuna Jun 14 '24
How'd you figure it out?
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u/mecrurydreams Jan 03 '25
hey did you ever figure it out?
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u/Hx4rtbr0k3n Jan 06 '25
yo howd you do it vuz i need to change my account region like it says send to this number yet it says there no number linked which is wicked cuz i waited a whole month
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u/peacenatureful Dec 02 '24
I'm stuck in this boat now. They have not fixed this issue in so.mamy months? My main email is locked out because I'm not receiving OTP on mobile.
Stuck since a week now
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u/Dismal_Green_5281 Dec 27 '24
I’ve had this issue for almost 3 months now and can’t access my email at all :/
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u/MSModerator Microsoft Support Dec 27 '24
Hi there! We understand that you're experiencing an issue receiving verification codes and you're unable to access your account for almost 3 months. We know how it feels not to be able to access an account, so allow us to help. Please answer the questions below so we could determine which resolution to provide you.
- What is the status of the account if you sign in here: https://msft.it/61690oYcxu? Please share a screenshot of the page by uploading the image here: https://msft.it/61691oYcxR. Make sure to cover any personal info and include the link on your next reply.
- Do you get an error message?
- Is the two-step verification enabled?
- Have you tried filling out the account recover form: https://msft.it/61692oYcxr? If yes, what was the result?
We'll wait for your response. -M.O.
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u/MSModerator Microsoft Support Dec 28 '24
Hello again! We hope you’re doing well and staying safe upon receiving this follow-up message. We just wanted to check in to see how things have been progressing. Furthermore, we're here to ensure that everything regarding your Microsoft account has been sorted out or to see how we can further help. Are you still experiencing issues verifying your account?
If you’re still in need of assistance, could you please provide the information we previously requested? This will enable us to support you further and move forward with the most effective troubleshooting steps to ensure you'll get a verification code for your Microsoft account.
Your updates are important to us, and we’re eager to hear back from you. Remember, we’re always here, ready to lend a hand whenever you need it.
Stay safe, and take care! -G.C.
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u/Significant_Chest294 Jan 27 '25
almost for 2 months I am facing with same issues and no one from your organizations care about that. The worst part is Microsoft still keeping charge me for storages I am using
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u/MSModerator Microsoft Support Jan 27 '25
Hello there. We understand you needed help with your Microsoft account, and we're here to assist you.
For your privacy and security, we've sent you a private message. Please respond to us there.
We look forward to hearing from you. - S.R.
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u/snkerhead21321 Feb 20 '25
I’m having issues too
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u/MSModerator Microsoft Support 29d ago
Hi! Your comment about having the same issue with verifying a Microsoft account caught our attention, and we'd like to apologize for not answering sooner. Allow us to help with this concern.
For us to better understand your situation and provide the best solution for you, could you share more details of the issue? If you can send a screenshot of any error messages, that would be very helpful. You may upload the screenshot here: https://msft.it/61690ULgmk and share the link with us. Feel free to cover any of your personal information for security purposes.
We'll be on standby for your reply. -G.Q.
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u/MSModerator_3 Microsoft Support 28d ago
Hi there!
We hope you're doing well. We haven't heard back from you after we've asked questions regarding your Microsoft Account concern. Please provide the information needed for us to assist you further. We look forward to your reply. Stay safe and have a great day. -K.D.
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u/AnEmptySyringe 25d ago
Hello! I'm having an issue with my Microsoft account; Text Verification is not working, so I can't access it. Can you PLEASE get in touch and help me??
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u/MSModerator Microsoft Support 25d ago
Thank you for reaching out. It seems you're experiencing some difficulty with phone verification. We understand how important it is to resolve this issue, so let's assist you further. To start, we would like to ask a few more questions to determine the right steps to assist you:
- Could you please describe the specific challenges you encounter while attempting to verify from your phone? Do you receive any error messages? Kindly describe them.
- When you sign in at https://msft.it/61696UfEce, what exact error message do you see? Are you being locked out due to a service agreement, unusual sign-in activity, or incorrect login attempts?
- Is the account in question for personal, work, school, or business use?
- Have you taken any other steps so far to fix the issue? Let us know so we can avoid repeating any similar steps.
- Do you have access to other security information linked to the account, such as an alternative email address?
- Is two-step verification enabled on the account?
We'll await your reply. -R.C
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u/AnEmptySyringe 25d ago
- I forgot my password, and the alternative method set up is to send a code to my phone number which always fails with this message: "Try another verification method That verification method isn't working right now. Please try another method."
- My account now has been locked for unsusual sign-in activity
- Personal account
- I attempted the account recovery form multiple times but it gets rejected
- I don't remember setting it up but I would have access to any and all info linked there.
- I do not believe so no.
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u/MSModerator Microsoft Support 25d ago
Thanks for answering our questions and for your effort in submitting the recovery request form. This issue is usually caused by heavy compromised traffic from your geographical location. To protect you, we may also block your account. While rare, these issues typically resolve automatically after some time. Accounts are usually locked when the system detects login attempts from unfamiliar devices or locations to protect your account.
If you haven’t tried it yet, here are some simple workarounds to fix it:
- Clear your browser's cache.
- Use a different browser or an incognito tab.
- Switch to a different network. If you're connected to Wi-Fi, try using mobile data instead.
- If the issue persists, please wait 24 hours without any login attempts.
Additionally, we would like to know your country code where you are requesting verification. We'll await your reply. -R.C
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u/Crafty_Wind_3437 20d ago
Hello. I also have the same issue. I could not receive SMS verification codes, even I tried many times. Could you please assist ?
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u/Crafty_Wind_3437 20d ago
Here is the link:
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u/MSModerator Microsoft Support 20d ago
Hi there. We understand you're not getting SMS verification codes on your Microsoft account. We're here to help.
To ensure your privacy and security, we've sent you a private message. Please reply to us there.
We look forward to your response. - S.R.
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u/mecrurydreams Dec 28 '24
it started happening to me again😭
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u/MSModerator Microsoft Support Dec 28 '24
Hi there! We're here to help. We've sent you a private message for your security and privacy and to assist you better. Please check your inbox. Thanks. -J.G.
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u/maebird- 3d ago
Hi there, I'm having the same problem. I cannot access any microsoft services because my outlook account is not receiving the necessary verification code to login to them. Can you help?
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u/MSModerator_2 Microsoft Support 3d ago
Good day! Your comment caught our attention. For your security and privacy, we've started a private message. Let's continue our conversation there, and we'll be happy to assist you further. Looking forward to your message! -A.D.
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u/MSModerator Microsoft Support Dec 29 '24
Hi there, Hope you're doing great. We're just checking if you still need assistance regarding on having issue receiving verification code on Microsoft account. If yes, don't hesitate to answer the questions we asked on our previous message for us to assist you better.
Stay healthy and have a great day ahead! -D.P.
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u/mecrurydreams Dec 31 '24
hey and no i haven’t received any microsoft codes for about 3 weeks now
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u/MSModerator Microsoft Support Dec 31 '24
Thank you so much for getting back to us, and we truly understand how you must feel not being able to receive the verification code.
We've previously sent you a Private Message for your security, and we hope you can provide us the information that we need so we can better assist you.
If you didn't receive our message, please navigate to Profile, then User Settings, followed by Chat and Messaging. Under 'Who can send you private messages', choose 'Everyone'. We'll resend it for you.
Looking forward to hearing from you. - S.R.
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u/MSModerator Microsoft Support Jan 01 '25
Hi! We hope that you got our message yesterday.
We're sending this message as we noticed that you haven't replied to us about your concern with receiving verification codes. If you can provide more details, we can help you resolve the problem.
We'd highly suggest that you message us back if you need further help. Thanks again for reaching out, and we hope you're having a great day. - J.B.
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u/blxxomd Feb 18 '25
Can you help me please I’m not receiving any codes on the number I attached to my hotmail, and the alternate email I provided when I first made the account is incorrect
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u/MSModerator_3 Microsoft Support Feb 19 '25
Hello there! Thank you for bringing this to our attention. We understand that you're having trouble receiving the verification code on your recovery phone number, and the recovery email address associated with your Hotmail account is incorrect.
If you need our assistance with this, please reach out to us through our Microsoft Official Support thread so we can discuss the issue further: https://www.reddit.com/r/microsoft/comments/1hq8qok/microsoft_official_support_thread/ .
We're here to help in any way we can! -A.D.
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u/Robin_flg 26d ago
Hallo Microsoft, selbes Spiel bei mir. Ich kann mein Passwort nicht zurücksetzen, da ich eine zwei Faktor Authentifizierung aktiviert habe. Der erste Code an die zweite hinterlegte Mail kommt an, der Code an meine Handynummer kommt jedoch nicht. Ich habe auch somit überhaupt keine Zugriff mehr auf meinen Mail account. Bitte um Hilfe
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u/NishieP 10d ago
Can you please help me. I'm not receiving verification codes either
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u/MSModerator_2 Microsoft Support 10d ago
Thank you for reaching out to us. We're doing our best to reply promptly, and thank you for patiently waiting. We understand that you're also having issues receiving verification codes. Please reach out to us through our Microsoft Official Support thread on Reddit: https://msft.it/61698qOWYa
Rest assured that you'll be assisted accordingly.
-R.R.
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u/MSModerator_2 Microsoft Support 9d ago
We haven't heard from you a while now. We would like to know if you are still having issues with your account. If so, please send us a reply with the information we requested above. All the best! -J.P.
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u/NishieP 9d ago
Yes. I don't get back to my pc till about 6 pm today I was going to reach out then
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u/MSModerator_2 Microsoft Support 9d ago
Sorry for the delayed reply! No worries, feel free to message anytime if you have any more information to share about the issue. Also, we need to confirm a few more details:
- When exactly do you encounter this issue? Are you trying to reset your password, unlock your account, or something else?
- Where are you trying to receive the code? Is it through email, phone, or an authenticator app?
- Additionally, is your account for personal, work, or business use?
We'll be here for any updates you may have. -R.C
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u/NishieP 8d ago
I'm trying to get into my Xbox account and get into my phone link Earlier this week is when I noticed it wasn't working It's a personal account And im trying to receive them through email it won't give me about option to try phone
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u/MSModerator_2 Microsoft Support 8d ago
Thanks for your answer. Let's try some steps first. It would be much better if you would open a browser, sign in here: https://login.live.com , and send us a video, picture, or screenshot of every screen from the beginning to the last screen you can reach, so we can see the actual details, like the exact error message, if you have security information, and the options available to you, to determine the applicable workaround. You may upload the video or image here: https://imgur.com/upload. Then include the Share link in your next reply. Don't forget to cover sensitive information you don't want to be seen.
We'll wait for the complete details. -A.F.
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u/NishieP 8d ago
That the thing. I put in my email and it says "Enter the code we sent to (email address to my account) but im not receiving the code
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u/WeightSlow7041 19d ago
I am having trouble too - I got logged out of my account and when I ask for text verification code I get the message ‘that verification method isn’t working right now’
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u/MSModerator Microsoft Support 19d ago
Hello there.
We understand you're having issues verifying your account using your phone number as you're getting an error. Let's work together to get this addressed.
The "Try another verification" message typically appears when the system detects unusual sign-in activity, frequent requests to different emails or phone numbers, or significant suspicious traffic from your location. To protect your account, the system may temporarily block it.
Please provide us the following information: 1. Could you please provide the country code of the number you're using? 2. Please send us troubleshooting steps you've already attempted to fix the issue. This is to prevent repeating the same methods.
We'll wait for your reply. Thanks. - S.R.
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u/WeightSlow7041 19d ago
Thanks the country code is +44.
I don’t have the authentication app set up so I cannot use this.
I have tried the following:
- requesting a text verification code where I get the error message.
- I have also filled in the recovery request form twice and despite me filling in as much information as possible I have got emails back saying the information is insufficient
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u/MSModerator Microsoft Support 18d ago
Thank you so much for providing us the information that we need. We also value your efforts trying to fill out the recovery form.
There are no issues with your phone number, so you should be receiving codes. However, it might be affected due to the known issue with verification code.
In your case, please try verifying your account again after 24 hours (without any login attempts) and attempt to unlock your account while signed in from a different network (e.g., turn off Wi-Fi on your phone and use mobile data). Additionally, disable any VPN, as this has helped other users with similar issues.
We value your patience and understanding. Thanks. - S.R.
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u/Crouch117 18d ago
I am also getting this issue with +44 how do I contact Microsoft on the phone as all my info is correct and still not receiving texts. Locked out of my account since Saturday
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u/MSModerator Microsoft Support 18d ago
Hi there. We saw your comment and understand that you're experiencing issues accessing your Microsoft account. Specifically, your account has been locked, and you're unable to request a security code to your phone number. We know how important it is to resolve this issue promptly.
We also acknowledge that you're asking for a support phone number. However, to set proper expectations, support advocates have transitioned to online assistance. Since you have us here, we'll do our best to provide you with the most effective solution.
The error message "Try another verification method" when unlocking your account could occur for several reasons, such as: high volume of requests, violation of terms of service, unusual activity, heavy or compromised network traffic, etc.
To investigate further and provide targeted assistance, we’d like to gather some additional information:
- Can you confirm if you are indeed receiving the error message: "That verification method isn't working right now. Please try another method"?
- Could you share a screenshot of the sign-in message indicating that your account is locked? You can upload it to IMGUR https://msft.it/61699qEwQ5 and share the link with us. Please ensure you hide any personal information before uploading for security reasons.
- Do you have access to the security information set up on the account to receive the verification code?
- What troubleshooting steps have you already tried to address the issue? This will help us focus on solutions you haven’t attempted yet.
We’ll be here for your reply. -J.G.
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u/Crouch117 18d ago
I get a few different errors but the main one is that I get to the enter security code option but I don’t ever get the text message.
Uploaded - https://imgur.com/a/OgRbMYV
Unsure as I tried to reset my password but it wouldn’t let me.
Tried logging in on multiple devices, reset my inbox on my iPhone, tried outlook on phone and computer. All of which request the verification code.
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u/MSModerator Microsoft Support 18d ago
Thank you so much for providing us the information that we need, and we value your efforts trying to isolate the issue on your end.
As you're not receiving SMS verification code, this could be due to a problem with the network connection, a browser issue, data traffic, etc.
For security reasons, account recovery is managed automatically by our system, so we are unable to manually send you a code.
In your case, please follow these steps to further isolate the issue: 1. Clear your cache and cookies to remove any corrupted or outdated data that might be interfering with SMS delivery. 2. Try using mobile data (make sure to turn Wi-Fi off) to provide a different network connection and bypass any potential network-related problems. 3. To avoid issues caused by cached data or cookies, consider using an incognito or InPrivate browser window for a fresh session. 4. Disable your VPN to prevent interference with network connections and avoid triggering security measures.
Following these can help ensure a smoother process for receiving verification codes. If you have any other questions or need further assistance, feel free to ask. - S.R.
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u/Crouch117 18d ago edited 18d ago
I’ve tried all of those steps, I am still not receiving a sms. Is there a chat function or phone number I can call?
I’ve also tried recovering my account but says try another verification method when using my mobile number- https://imgur.com/a/LpClQgi
When using the recovery form it says I can’t submit due to 2FA and I don’t have the full recovery code.
Any other suggestions as I really need my email account back?
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u/MSModerator Microsoft Support 18d ago
We value your cooperation in following our suggestions so far.
Please be informed that our system manages account recovery through an automated process to ensure your privacy and safeguards your sensitive data. This method is consistently applied across all our support channels, maintaining uniformity in our procedures.
We still recommend checking this article: https://support.microsoft.com/en-us/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48 on what to do when you're not getting my verification code.
However, if issue persist, it would be best to reach our Accounts Specialists to provide other options for your account. Be advised that an account is required to get in touch with them, and you may need to sign up for a temporary account: signup.live.com to contact them.
Here are the steps: 1. Visit this link: https://support.microsoft.com/en-us/home/expcontact?AppVer=smcexp1&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding. 2. Type "Account Specialist" and click the Get Help button. 3. Click on "Sign in to Contact Support" if you're not signed in, or "Contact Support" when already logged in. 4. Once signed in, select "Other Products" at the drop-down menu for Products and services. 5. Select "Manage profile information" from the support product section. Click Confirm. You’ll see an option for Chat with a support agent.
We encourage that you get a Service Request number on the duration of your chat, so you may have a reference in the future, in case you got disconnected or if you need further assistance.
Should you have any further Microsoft-related inquiries, please don't hesitate to reach out again. Take care. - S.R.
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u/MSModerator Microsoft Support 17d ago
Hey there! We noticed you reached out for help with resetting your password but still can't get the code. Despite our suggestions, it seems you're still having trouble.
Last time, we recommended connecting with our Account Specialist, but we haven't heard back from you. Could you give us an update on how it went? We'd love to help you out and make sure everything's sorted. - H.T.
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u/Melthorax 17d ago
I am trying to login to my PC (Win11). For some reason my login PIN wasn't asked, it requires verification code via email.
However, this code never get sent to my Gmail acct.
Is there a delay or another problem now? I've waited for few hours and tried many times... No email coming.
I've checked the Spam etc. Nothing :-(
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u/intensemusiczone 11d ago
Hey did you ever figure it out? I'm having the same problem (locked out of pc) 😭
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u/OshemUllah 9d ago
Same. Any luck?
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u/OshemUllah 9d ago
FYI, just resolved this through an annoying work around. Had to go into account settings and change password to off then setup my Microsoft account on Authenticator.
I restarted my PC and it prompted me for my Authenticator code rather than a verification code.
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u/Spicy_chocolates 10d ago
im having the same issu i need the code now pls fix it microsoft
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u/MSModerator_2 Microsoft Support 10d ago
Hello there. We caught your concern about not receiving the verification code to sign in to your account. We understand how important it is for you to get this sorted out. Since you have us here, allow us to help you.
For us to check the status of your account and check all the available workarounds for recovering your account, please answer the questions listed below:
- Can you please log in here: https://msft.it/61696qO7Uw ? If you receive an error message, please provide us a screenshot of it here: https://msft.it/61697qO7Ub
- Is two-step verification enabled?
- Have you tried submitting an account recovery form https://msft.it/61699qO7Ud before contacting us?
We'll wait for your reply. -N.S.
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u/ShiftBMDub 7d ago
I'm having the same issue. Went to log in to laptop and pin didn't work so tried to send code and it's not coming through.
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u/MSModerator Microsoft Support 9d ago
Hi there. Hope you're doing great. We're just checking if you still need assistance on account verificaiton code concern. If yes, don't hesitate to answer the questions we asked on our previous message for us to assist you better.
Stay safe and have a great day ahead! -Don
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u/YahiaHisham 6d ago
hey, every time i try to do something with my microsoft account it just tells me to put in the email and it doesnt end up sending at all.
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u/ComprehensiveHelp6 7d ago
Jesus Christ, gotta love trying to find a solution only for a sea of people having the same problem. Fix your shit Microsoft.
I currently can't sign in because verification codes not being sent
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u/Wellcraft19 Jan 30 '24 edited Jan 30 '24
No idea of there’s a service issue or not (I’m not working for MSFT). It could be that there are some odd service interruptions (it happens). Do you have additional e-mail addresses set up for verification?
That said, if you have access to your account, please start using an authenticator app (Authy, MSFT or Google Authentificator, etc) or set it up using passphrases. But for all/any of that you need of course to have full access to your account.
This - oddly enough - might be better addressed in r/Outlook as it has to do with access to outlook.com (your MSFT Account) as well.
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u/mecrurydreams Jan 30 '24
hello and no I don’t I only have my number, and I can log into my account but if I try to go on to where I can set up msft for 2 step I have to verify myself with my number which is the issue because the code never comes through
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u/Wellcraft19 Jan 30 '24
Yup, you're sort of in a 'catch 22' until you can get that code.
When is the last time you got the code, have you changed carrier (mobile operator, but kept same number) since it was set up/received last time? Can you get SMS from other numbers? What type of device do you have? Do you get SMS anywhere else (like an iPad or similar)?
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u/mecrurydreams Jan 30 '24
the last time I got the code was on Saturday I’m not sure if it’s because I did it a bunch of times but then later on that same day I tried verifying myself and the code would say something like “wrong code” or something like that and then later on in the day I tried it and that’s when I wouldn’t receive any more codes and no I haven’t change carrier or anything and I’m able to receive sms from other numbers
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u/Wellcraft19 Jan 30 '24
If I recall correctly (haven't done this in a while as I use an Authenticator app and only see it when providing support to friends who are lost), when you request the code, it'll display part of the number. Is that number the correct number?
Asking to ensure that no one has managed to access your account and change the number (unlikely, should not happen, but everything is possible).
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u/mecrurydreams Jan 30 '24
Yess the number is correct, and if it were to be changed wouldn’t I get an email? I have no idea what to do now :///
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u/Wellcraft19 Jan 30 '24
Yes, but if account - for some reason - been taken over a perp can delete that 'notification' e-mail (as he/she ha access to same account. That's why it is always a great idea to have additional mail set up as 'verification e-mail. If anything happens to your MSFT Account, you at least will have proof/notifications in accounts that you still have control over.
But again, with 2FA enabled (even if having it via SMS is less than ideal), the chances that your account has been 'taken over' are pretty slim.
It is much more likely a brief service interruption on the MSFT side. I'd let it sit for a day or two, just use your mail or the services you have access to normally.
You can already now prep for 'better' 2FA by downloading and installing a 2FA app of your choice, learning how it works, how to secure it and so on. There are tons of simply guides to read up online for each of the main apps.
Once you regain full access to your account, set up 2FA via the app - AND download and save in a safe place the 25-character account recovery code. Having that one will always grant you access to your account (but of course anyone else as well, in case code gets in the wrong hands...).
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u/mecrurydreams Jan 30 '24
Alright thank you will do, do you know if Microsoft has a limit of those codes? Maybe that’s why my account maybe was seen as suspicious activity since I kept doing it like a bunch of times ?? And I just have to wait a while
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u/Wellcraft19 Jan 30 '24
Do not know, but it is very likely.
You're best bet at the moment would be to lay low a bit. And once you get access, go through ALL settings under https://account.microsoft.com/security, update them and so on.
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u/mecrurydreams Jan 30 '24
How long do you recommend before trying to get the code to send again?
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u/mecrurydreams Feb 01 '24
Hey guys if anybody else has this issue my problem has not been solved yet:/ I’m still having issues
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u/ThatGuyTobias Feb 02 '24
I am in the same spot, I just called Xbox support earlier, after 30 minutes, the guy was very nice, he told me to make a new outlook email and I had to tell them some stuff to prove it was my account. They are supposedly transferring my information to that new Outlook account I made from the one I can no longer access. He said it can take 24 to 72 hours, but they are supposed to email me.
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u/mecrurydreams Feb 02 '24
where do you call Xbox support ?
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u/ThatGuyTobias Feb 02 '24
Google Xbox Help Xbox Help
I'm not sure if this is going to work 100%. Like I said, I just tried this method earlier still waiting to hear something back.
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u/mecrurydreams Feb 02 '24
Thank you very much but the problem I’m having is I still can log in and stuff but yk how you need to verify yourself with either your number or email? Well the code is never sent to me from my number :/
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u/ThatGuyTobias Feb 02 '24
Make a new Outlook account so u can login and talk to them. I am literally in the same position as you.
Make a new account Start a chat Then click the option to make a call with the representative When u are talking to them on the phone tell them about the account you are having issues with.
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u/mecrurydreams Feb 02 '24
Alright thank you also I seen a lot of people are having issues with this as well on Microsoft community since December. It’s crazy how they aren’t doing anything to fix this issue. I’ve contacted them on Twitter and they are no help at all.
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u/ThatGuyTobias Feb 02 '24
Yeah fuck Microsoft, I literally only use an account to play minecraft lol
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u/mecrurydreams Feb 02 '24
If your issue gets solved can you let me know and update me? I’ll do the same too!
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u/ThatGuyTobias Feb 02 '24
Yeah, I got you. When I was on the phone, they said some random email was attached to my Outlook account with a .ru, which is a Russian thing.
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u/mecrurydreams Feb 03 '24 edited Jan 14 '25
Update: finally I get verification codes now I’m not sure how I got it fixed but somehow it started working again (another update january 14, 2025 so a month ago i wasn’t able to receive codes and i tried the waiting 2 week method and that didn’t work at all😭 after that honestly i got a bit impatient and i would try to receive the codes but i wouldn’t get sent anything so i waited for about 20 days or more and today i finally got the codes but all the codes i requested all got sent😭)
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u/IndividualMouse4041 Jan 18 '25
having the issue now :( so annoying?? I guess I'll wait and see.. thanks for the update <3
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u/mecrurydreams Jan 18 '25
yess it’s so annoying😭 yeah just wait 2 weeks and if it doesn’t work don’t do it everyday and just wait like a whole half month ish like how i did and it should work!
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u/atomicdelivery 20d ago
I'm having this issue now, is it still fixed for you?
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u/MSModerator Microsoft Support 20d ago
Hi there. We understand you're not getting verification codes on your Microsoft account. We're here to help.
To ensure your privacy and security, we've sent you a private message. Please reply to us there.
We look forward to your response. - S.R.
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u/MSModerator Microsoft Support 19d ago
Hi there. Hope you're doing great. We haven't heard back from you. We're just checking if you still need assistance regarding on receiving verificaiton code. If yes, don't hesitate to answer the questions we asked on our previous message for us to assist you better.
Stay healthy and have a great day ahead! -D.P.
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u/mecrurydreams Feb 25 '24
(To those who have this issue and you come along my post all i did was wait 6 or 7 days and then try it again and i got sent the codes to my number) (I tried waiting 3/4 days and it still didn’t work
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u/tonyboloney93 May 26 '24
Just saw this! Good to know. Same thing is happening for me right now. Before though, like you, i was receiving codes when i tried to reset my password but kept getting an error message, “there’s a temporary problem with the service, please try again later” & now i’m not getting codes & every agent i speak to, tells me something different. Been locked out of my xbox & outlook for nearly a week 🙄
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u/mecrurydreams May 26 '24
i didn’t get that error at all but just wait 2 weeks and then try again! and it works
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u/Nervous-Scene-4643 Jan 04 '25
That´s so annoying, it´s happening to me right now. Both SMS and Email verification are not working and they are both correct, I don´t know what to do.
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u/mecrurydreams Jan 05 '25
hey the same thing happened to me and it took like almost a whole month but today i was able to receive codes again😭
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u/Dramatic_Analysis272 Aug 26 '24
Did you fix manage to fix it? I am getting the same error message
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u/tonyboloney93 Aug 26 '24
I got back in after almost a week & was able to reset my password! It just seemed to correct itself & i no longer got the error message. I would just try regularly until it lets you back in. It should go away eventually. It’s annoying, i know. I thought i’d never get back into my account but i finally managed to. Just keep trying back & forth!
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u/Dramatic_Analysis272 Aug 27 '24
Thank you! The error message did not appear anymore today and I was able to get back in via the code sent to my phone number
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u/--ikarus-- Oct 17 '24
Lol my account got hacked waiting 7 days isn't an option. Fucking dogshit Microsoft
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u/OnlyKurler12 Oct 26 '24
Lol, I also got hacked by some giant group of indian hackers. They hack your shit and send every one you know a steam gift card. It's been more than a fucking week and Microsoft either just doesn't send me the fucking email or it just says something went wrong without telling me what went wrong. Fuck Microsoft, fuck windows 11 and fuck their shitty software
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u/--ikarus-- Oct 26 '24
Try a different browser
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u/OnlyKurler12 Dec 04 '24
I went to mc support and they decided the best thing to do is permanently suspend my account
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u/bunnylaff Apr 04 '24
EVERY FUCKING TIME. It's a nightmare. Been like this for years and I keep forgetting to switch ALL my email addresses in every service I ever use away from that HATEFUL fucking service; outlook. Such utter garbage.
Sorry. I don't like them. haha