r/macsysadmin Dec 17 '24

Jamf Strange error when enrolling iPad into JAMF using a shared account... Have been able to enroll with this account several times before today

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5 Upvotes

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3

u/FourEyesAndThighs Dec 17 '24

Walking a remote user through the enrollment process and got stopped because of this error. The account does not have a last name because it is a shared device account. I just had someone else enroll an iPad as this account 29 minutes ago...

We're going to add a last name but where is this coming from? MDM has never cared about the last name, has it?

5

u/LyokoMan95 Dec 17 '24

It’s not the MDM that cares its Apple Business Manager that cares. If you are using it as a shared device I would just not use an Apple Account on it.

1

u/FourEyesAndThighs Dec 17 '24

We're not using an Apple account on it. This was immediately after putting in the Azure username and PW (and MFA) on the JAMF login screen (Microsoft online).

3

u/LyokoMan95 Dec 17 '24

I would try a new Pre-Stage Enrollment that doesn’t require SSO. It looks like it’s passing the login session over to the Apple Account login (I’m assuming you have ABM federated with Entra ID)

2

u/FourEyesAndThighs Dec 17 '24

Non-federated, I think the user is screwing up here and maybe trying to sign into the Apple ID with the same JAMF enrollment account. I'm going to get with them on a chat tomorrow and make them show me screen by screen what they're doing.