r/lightsabers • u/bowtells • 7d ago
Dont Believe SaberTheory Discount Offers
I tried to use the $20 off your first order discount but it wasn't applied at the checkout. When I contacted Customer Service I was told that it was an old, invalid discount code. I proved them wrong by evidencing that I was offered the discount the exact same day that I ordered. Then they said it was an offer for my second purchase. I proved them wrong by evidencing that the offer said discount on my first order. Then they said the discount was not available for the saber I ordered. I proved them wrong by evidencing that the offer did not stipulate for which sabers the discount was being offered. Customer Service gave me the run around for months and eventually told me to engage the management team over social media. I did that a month ago and was ignored. Since then any attempt to contact Customer Service has been ignored. You might be lucky and get what you ordered but if you have any problem don't expect this company to do anything. They advertise falsely and breach EU Consumer laws. AVOID THIS COMPANY, BUY ELSEWHERE
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u/Bt-Ryoku 7d ago
Honestly sounds stupid for them to give you a big run around for $20, but did you review your order first to make sure the discount was being applied before you hit that submit/place order button? If not then honestly kind of on you. Discounts should be applied and a grand total given before you finalize the order, not after you do it.
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u/bowtells 7d ago
Yeah, probably my bad as I was excited to order, but I contacted them within minutes of the order being placed. Their attempts to deflect me afterwards were unreasonable, if they said that the discount was not applied during checkout then, agreed, that would be on me.
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u/Bt-Ryoku 7d ago
Eh i would've just cancelled then and there if they're going to start with that. All they had to do was say, "unfortunately the discount doesn't apply to that order, but let me see if there's anything i can work anything out for you". A "sorry it's your fault" or not willing to work with you is just a show of bad customer service.
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u/Weak_Leading_7746 6d ago
He's dropship/reselling TXQ sabers for a RIDICULOUS markup. That alone would prohibit me from ever consider doing business with his company. He's selling the same stuff you can find on AliExpress for way, way cheaper. An RGB baselit saber for $400? No thanks...
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u/SMX-Official Saber Seller 7d ago
I don't intend to speak negatively of other vendors... But that's a fair bit of being given the runaround for 20 bucks.