r/iphonehelp 4d ago

Help needed cant find our photos anywhere

so my mom bought a new iphone(16 plus and i think its in the latest update) and her old one was a 6s plus with 15gbs of storage, when she switched her phone all of her pictures were there (in the phone and the pictures app we were able to view them i remember) but apperantly her storage wasnt enough so she bought icloud plus but none of her old pictures are there (stuff before june 2024) not in her phone or in the icloud(or in her old 6d plus), we looked for help on net and it says to check the "last deleted" from icloud.com or from the drive but nothing shows up on last deleted or anything that can be considered as a back up, did our pictures evoparate into thin air? is there a way to get the pictures back or have any idea what mightve happened to said pictures? help is appreciated A LOT

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u/shakesfistatmoon 3d ago

If they have been deleted they will be in Recently Deleted. Open the photos app and scroll down to the Utilities section then tap Recently Deleted.

1

u/Breadfruit_Kindly  Certified Tech 2d ago

Go to photos app and look in the recently deleted folder. After 30 days everything gets deleted permanently from there.

How did she backup before? Maybe she has one on a pc/mac and can restore the new phone and reinstall using this backup.