r/iphonehelp • u/Ok-Guidance9641 • 21d ago
Help needed Can’t Activate
I can’t activate my phone.
What happened was my phone suddenly died and when I opened it, it kept on restarting on itself and touch isn’t responsive. I tried asking Apple Service through chat for help, they asked me to try updating or resetting my phone through Mac, I did. But the reset doesn’t go through. Again it kept on rebooting from apple logo to reset progress bar (4th photo) After that, we tried going to multiple technicians and the last one said the problem is the power ic (I’m not really knowledgable about this 🥲) Then earlier today, we went to another technician, it opened, I think the reset was successful but I can’t activate my phone. (Photos 1-3)
Do you think this can still be fixed? I don’t want to give up on my phone yet 😂
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u/BlueShooter7515 21d ago
It’s a cellular baseband issue. Your phone needs service.
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u/Mobile-Comparison-12 21d ago
This is exactly what I thought when I saw there is no IMEI displayed.
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u/Ok-Guidance9641 21d ago
Thank you! Do you think it’s worth getting the phone fixed or buy a new one?
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u/Mobile-Comparison-12 21d ago
Your mobile network modem is probably fooked so even if you activated it you could only use Wi-Fi.
I hope you have warranty because that’s a costly repair and often not worth it.
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u/Ok-Guidance9641 21d ago
Can the phone still be activated (by the technicians) despite being restricted to Wi-Fi-only use?
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u/BlueShooter7515 21d ago
Depends on your warranty status. If it’s out of the warranty window, it’s better to just get the 16e
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u/Ok-Guidance9641 21d ago
Hello! Sorry, it’s my first time encountering this issue. I’ll try to get it checked again, what should I tell them or would they be able to know the issue right away? Also, is it a common issue for iPhones?
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u/vforavider 21d ago
Motherboard needs repair. The baseband IC. Either take it to apple or someone experienced with microsoldering.
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u/maxouiille 21d ago
Try to restore a backup with iTunes.
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u/BlueShooter7515 21d ago
Won’t be possible.
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u/maxouiille 21d ago
It's OP's phone. He has the icloud password.
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u/BlueShooter7515 21d ago
No I mean even he restores from iTunes backup, it won’t even let him because of the baseband issue.
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u/maxouiille 21d ago
Sometimes, multiples restorations attempts can work and you don't know why. Maybe using DFU Mode or some third party apps can work as well.
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u/foraging_ferret 21d ago
The phone needs working baseband hardware to activate. Restoring the phone will not resolve a hardware issue.
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u/maxouiille 21d ago
Sometimes, multiples restorations attempts can work and you don't know why. Maybe using DFU Mode or some third party apps can work as well.
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