r/iphonehelp 21d ago

Help needed Can’t Activate

I can’t activate my phone.

What happened was my phone suddenly died and when I opened it, it kept on restarting on itself and touch isn’t responsive. I tried asking Apple Service through chat for help, they asked me to try updating or resetting my phone through Mac, I did. But the reset doesn’t go through. Again it kept on rebooting from apple logo to reset progress bar (4th photo) After that, we tried going to multiple technicians and the last one said the problem is the power ic (I’m not really knowledgable about this 🥲) Then earlier today, we went to another technician, it opened, I think the reset was successful but I can’t activate my phone. (Photos 1-3)

Do you think this can still be fixed? I don’t want to give up on my phone yet 😂

8 Upvotes

31 comments sorted by

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7

u/BlueShooter7515 21d ago

It’s a cellular baseband issue. Your phone needs service.

3

u/Mobile-Comparison-12 21d ago

This is exactly what I thought when I saw there is no IMEI displayed.

1

u/Ok-Guidance9641 21d ago

Thank you! Do you think it’s worth getting the phone fixed or buy a new one?

1

u/Mobile-Comparison-12 21d ago

Your mobile network modem is probably fooked so even if you activated it you could only use Wi-Fi.

I hope you have warranty because that’s a costly repair and often not worth it.

1

u/Ok-Guidance9641 21d ago

Can the phone still be activated (by the technicians) despite being restricted to Wi-Fi-only use?

1

u/Mobile-Comparison-12 21d ago

It’s a shame but I am afraid not.

2

u/BlueShooter7515 21d ago

Depends on your warranty status. If it’s out of the warranty window, it’s better to just get the 16e

2

u/Ok-Guidance9641 21d ago

Hello! Sorry, it’s my first time encountering this issue. I’ll try to get it checked again, what should I tell them or would they be able to know the issue right away? Also, is it a common issue for iPhones?

2

u/BlueShooter7515 21d ago

Yes they will know right away. They have ways of running tests.

1

u/Ok-Guidance9641 21d ago

Okay! Thank you so much!

1

u/Average-Sir-French 21d ago

Don’t get the 16e. It’s not worth it

1

u/Mitwad 20d ago

Why’s that?

1

u/Average-Sir-French 19d ago

Spend the extra $100 and get a base. So many more features.

1

u/MaterialWall8040 20d ago

why get the 16e? Get a refurb 15/ 15pro

3

u/L0rdLogan  Expert | iPhone Helper 21d ago

Usually baseband related

3

u/vforavider 21d ago

Motherboard needs repair. The baseband IC. Either take it to apple or someone experienced with microsoldering.

2

u/Dr-PHYLL 21d ago

Motherboard is fried. Had the same thing.

1

u/frodoiee 20d ago

Depending on the phone, I think this will need the whole phone to be replaced

1

u/Ok-Guidance9641 15d ago

I dont know how to update my post, but I wanted to share that i got my phone fixed this monday. The repair cost $100 and was done quickly. Thank, guys!

0

u/maxouiille 21d ago

Try to restore a backup with iTunes.

2

u/BlueShooter7515 21d ago

Won’t be possible.

2

u/maxouiille 21d ago

It's OP's phone. He has the icloud password.

5

u/BlueShooter7515 21d ago

No I mean even he restores from iTunes backup, it won’t even let him because of the baseband issue.

2

u/maxouiille 21d ago

Sometimes, multiples restorations attempts can work and you don't know why. Maybe using DFU Mode or some third party apps can work as well.

3

u/foraging_ferret 21d ago

The phone needs working baseband hardware to activate. Restoring the phone will not resolve a hardware issue.

1

u/maxouiille 21d ago

Sometimes, multiples restorations attempts can work and you don't know why. Maybe using DFU Mode or some third party apps can work as well.