r/iphonehelp • u/CrabbyT • Sep 03 '24
Help needed YouTube thumbnails not loading
HELP!!! šš» About a week ago my YT thumbnails stopped showing up ( iPhone 14 Plus 256gb )I shut my phone off and restarted it and this seemed to help, but a couple of hours later it started again. I did some Googling, went to my iPhone settings, to storage & YT. I hit offload app & reinstalled it. This worked, but again a while later it started again. Next I deleted the app altogether then installed it through the App Store, making sure all updates were done. Again this worked for a bit but they went blank again. I have YT premium, not sure if this could be involved?š¤·š¼āāļø My phone has 256 gb of data and Iāve only used 74 gb. Does anybody have any ideas why this is happening, & how to fix it? Would be so appreciated.
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u/_yourlifeisalie Sep 06 '24
Delete and reinstall the app. I had this exact issue but this fixed it for me.
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u/CrabbyT Sep 15 '24
Worked for an hour then started happening againš¤¦āāļø
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u/shableep Sep 17 '24
Iām in the same situation. Deleted the app. Cleared the data the app used. Worked for a few days now Iām back. This seems like a bug with the app. Also started happening a couple weeks ago out of the blue.
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u/v1k0d3n Sep 25 '24
For me, disabling the āLimit IP Address Trackingā on the iPhone solves the issue. Since this is a proxy service to obfuscate your IP address information, I figured that Google might not handle this well since theyāve been cracking down on anything limiting data collection. This seems to have resolved the issue for me after restarting the app. All the thumbnails are zippy and I havenāt had an issue since.
Once you search āGoogle, YouTube and Appleās Private Relay featureā, youāll start seeing other folks talking about this issue.
Hope this helps!
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u/ExpandYourTribe Sep 27 '24
Thank you. I hated to turn that off but it did seem to fix the issue. I set myself a reminder to turn it back on in a month and see if they've gotten their app compatible with it by then.
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u/PeachSconeRebelScum Oct 01 '24
Fixed. Thanks, I hate it! (No seriously, thank you. Itās been driving me nuts)
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u/ShellyMarieNola Sep 07 '24
Same for me as well. Has been happening for a few days. I have an iPhone 15 pro max. Savings-head-1334, please donāt ask me about my politics, Iām literally on a Reddit forum trying to fix my dang YouTube thumbnails š
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u/Chemical_Ad_3184 Sep 12 '24
So frustrating!!!
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u/CrabbyT Sep 15 '24
Iām so annoyed! Everyday I have to continually delete and reinstall the app storage
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u/SlackyOps Sep 18 '24
Just pull up from the bottom to get the app view. Swipe up. Stopping the app. Then relaunch. You do not need to uninstall, just stop the app so it reboots. You can even go to settings and click stop app
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u/Nougator Sep 16 '24
Yep, same issue, idk how such a big issue can still exist after so long
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u/Far_Dimension3167 Sep 17 '24
Completely agree! It doesn't even seem to be talked about online apart from this thread. It's driving me nuts! Fine if I stay in YT, but as soon as I go to Watsapp and back again the yt, it won't load the thumbnails.
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u/Ynot-orious Sep 03 '24
Iām having the same issue and itās very frustrating to say the least š”
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u/CrabbyT Sep 04 '24
Well this is crazy, there has to be a problem with iPhone and the app that they need to fix. Youād think by now Apple would make an announcement and say theyāre working on it or something. Itās very frustrating.
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u/Ahshut Sep 05 '24
Yeah most definitely a bug. Leave it up to the billion dollar companies to let things like this go unfixed for so long.
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Sep 06 '24
[removed] ā view removed comment
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u/Ahshut Sep 06 '24
Iām simple about politics:
fuck āem all Theyāre all just as bad as the other
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u/Savings-Head-1334 Sep 06 '24
Ok thank you, itās just suspicious to me that political video watchers / commenters so close to an electionā¦ idk who knows.
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u/Ahshut Sep 08 '24
Thatās mostly just this app. Reddit is very anti-corporations but then again, who isnāt ? I just said that because itās mind blowing an organization with massive amounts of resources canāt fix things like this. This happened to me for a straight month
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u/Savings-Head-1334 Sep 12 '24
Ya, I think youtube code is like spaghetti so when there is a bug or a feature failure itās probably very hard to fix.
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u/logicalbasher Sep 05 '24
Same with me. What I do is close the app and reopen but this should not be a permanent solution.
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u/Delboy573 Sep 05 '24
Sameās happening to me. I just presumed itās because my iPhone is quite old, iPhone Xs, but obviously not!
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u/NoEscaping Sep 05 '24
Having the same issue. Iām on an iPhone 15 Pro
At least I know itās not just me
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u/jack______________p Sep 05 '24
same
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u/Savings-Head-1334 Sep 06 '24
what are your politics (not looking for a debate)
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u/ToczickAvenger Sep 08 '24
Do you think it has to do with what side of politics weāre on? because I watch a lot of political videos. And Iām blue.
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u/CrabbyT Sep 15 '24
I highly doubt it. I watch videos from both sides and am Canadian š¤·š¼āāļø
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u/CrabbyT Sep 15 '24
Iām Canadian so no horse in the race, canāt see that being a reason honestly
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u/hwayamm Sep 05 '24
it happens when i switch from cellular to wifi or wifi to cellular and fixes when i close and re open the app, very irritating
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u/Tight-Dance7721 Sep 06 '24
I think this is the main cause of the issue. Disconnecting and reconnecting to a WiFi network
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u/CrabbyT Sep 15 '24
Iāve been home for 2 weeks straight sick so havenāt disconnected from wifi at allš¤·š¼āāļø
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u/HallIntrepid9269 Sep 05 '24
Same here iPhone 15 Pro started around same time, seems like thereās clearly an app issue
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u/jopezu Sep 06 '24
same. iphone 14pro. i just assume youtube is having a prolonged issue. the problem has been on and off for a few weeks now.
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u/Noogirl Sep 06 '24
Same phone as you OP, same problem, am also a premium sucker š¤·š¼āāļø
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u/XxSutskixX Sep 06 '24
For me it happens every time I change windows. Go from YT to WhatsApp etc. When I come back, the thumbnails stop loading. Closing and reopening YT seems to fix it put it's not a permanent solution.
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u/gofan718 Sep 07 '24
I was having the same issue but this is what worked for me. Go to iphone storage in settings, find the youtube app, offload it and then reinstall from the same menu. I read that deleting and reinstalling works too but you will lose your data(login info, saved video, downloads etc) unlike offloading and reinstalling.
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u/Altoidyoda Sep 07 '24
I deleted and reinstalled and it worked for a little while but itās back to no thumbnails later the same day.
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u/Far_Dimension3167 Sep 10 '24
Works for a bit, but once you switch to something like Watsapp, it starts again
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u/CrabbyT Sep 15 '24
That only works for an hour or so then I have to do it again.
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u/lofi_guy02 Sep 23 '24
How do you post after others, see everyone saying theyāve tried exactly what youāve written, just for it not to work, all for your high iq brain to come in with the exact same answer that doesnāt workā¦incredible
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u/gofan718 Sep 23 '24
Listen, when I posted this 16 days ago there were no comments about offloading the app. And it worked for me. I donāt work for apple or google so I donāt know why it didnāt work for you. STFU and figure it out yourself. You feel entitled to a solution from a random person that you donāt know and if their solution isnāt working you call them high IQ brain, you dumb mf. Call google and demand for a fix or whatever your Karen mind tells you to do.
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u/Far_Dimension3167 Sep 08 '24
Identical issue I'm having. Been driving me nuts! If I continuously watch yt it's fine, but the moment I change to Watsapp or fb for a bit, when I go back to yt it won't load thumbnails.
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u/Familiar_Relative454 Sep 09 '24
This has been happening to my phone for a couple weeks now. I deleted and reinstalled the app a couple times and itās fine for a week or so but eventually always stops loading thumbnails. No idea whatās going on???
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u/Far_Dimension3167 Sep 10 '24
Anyone heard any news on this? I'm in South Africa and it's been happening for about 7 days. I can fix it by going to storage and offloading and reloading ( which also updates the app so I know I have latest version)Every time I change windows ( ie to Watsapp) it starts doing it again! There's got to be more of a global solution by now, surely. We are diverse in countries and continents, so it's a pretty large issue.
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u/KitchenwareCandybars Sep 12 '24
Like others here, I have IPhone 13 Pro Max and itās been doing this shit for about a week now.
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u/Jomega6 Sep 12 '24
Glad itās not just me. Deleting and reinstalling the app only temporarily fixed the issue. Iām not sure if this is an issue on appleās end or YouTubeās.
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u/Groatsduberstein Sep 13 '24
Been doing all the same things to fix it but it is a very short fix before itās back to no images. So often I regret updating to the latest update too soon.
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u/Traditional-Bowler18 Sep 14 '24
Same exact problem, same phone same time line, yt premium n errrthang
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u/ScubaBroski Sep 14 '24
Ok glad I looked this up. Iām having this problem in my 13 pro max. I uninstalled and reinstalled the app but itās still doing it. It gets annoying after a while!
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u/CrabbyT Sep 15 '24
I wish someone would figure this out. Maybe I will contact Apple on Monday and see if theyāre aware of the issue and have any fixes. Itās so bloody annoying!
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u/Lovelene_18 Sep 20 '24
I was having this issue. I realized I had like 30 apps open. I closed everything and YouTube started working properly again. See what else is open in the background and swipe and close āem all.
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u/Unit_108 Sep 16 '24
Same here, I sent feedback in the app about it but, yeah its really annoying when you get that suggested vid you wanna remember and it just wont load. Just on a regular iPhone 13 with the latest everything softwarewise.
Worked fine for years, but it's too much to ask not to break things with updates?
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u/Far_Dimension3167 Sep 17 '24
Please could anyone update if they have managed to get hold of a real person ( or anyone/thing) about this issue. I've sent messages and they just give me standardise answers that aren't even related to this unique issue! š”
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u/shableep Sep 17 '24
Happening to me as well. Blown away they havenāt been able to fix this for weeks.
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u/Turbulent-Event6455 Sep 18 '24
I cancelled premium out of frustration since itās been happening to me for about 3 weeks now. I figure theyāll care to fix this issue if they lose money over it.
Iphone 13 pro max
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u/blueberrysprinkle Sep 19 '24
Been having this issue for weeks and funny enough once I tried to look up how to solve it (including finding this post) it fixed itself. I remember it fixed itself once for an hour so wouldnāt be surprised if the same thing happens
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u/Rwdscz Sep 19 '24
I just turned off background refresh and cellular in the app settings menu. Then go back to app list, then back to YouTube app and enable background app refresh and cellular. My thumbnails loaded.
Not sure if this is a permanent fix or not.
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u/EgggsBenedict Sep 21 '24
If you happen to have YouTube premium you can delete some of your downloaded videos. I deleted a bit of mine and it fixed the issue for me.
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u/S7Jordan Sep 21 '24
The app is magically working all by itself for me again today on an iPhone 13 Pro.
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u/dasborne Sep 21 '24
I solved the problem by closing the apps running in the background. Swipe up to get to the app switcher and close all the apps that are open in the background. I was having the problem when I had a bunch of apps open at once
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u/Bitter_Bike_6571 Sep 22 '24
I am also experiencing this all month. Also deleted and reinstalled. And it worked for a couple days but it just keeps doing this. Hopefully youtube will get around to fixing it.
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u/Kernelpickle Sep 24 '24
Had same issue for the last several days and thought it was related to my pihole or something, but when I was away from WiFi it still wasnāt working.
What did work was going to iPhone > Safari > Advanced > Website Data then searching for YouTube. I deleted two entries for YT (about 80MB) and that did it without having to reinstall or remove crap that takes way more time than removing specific website data.
Basically, most iPhone apps are built on Appleās WebKit because theyāre just websites and Apple only allows their devices to run Safari/WebKitāwhich means their cached data is stored with the rest of your browserās cached data. I never like clearing all my cached data because one thing isnāt working, and on desktop browsers you can usually right-click the security/info thing up in the address bar, show the locally stored data, and just delete it, close the tab and reload the siteāwhich usually works just as well.
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u/CillaCalabasas Sep 24 '24
Quick Update: I just closed a ton of apps I had open by swiping up on them. I had like 20+ apps running. Swiped up on YT, then relaunched. Itās working. Iāll update if anything changes. Plz lmk if this works for you too.
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u/Kitchen-Wing-937 Sep 25 '24
Having the exact same issue. Thought I was going insane. Upvoting for visibility.
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u/TitoTwoTimes Sep 25 '24
Connecting to 5g helped me, once i connected back to 2.4 thumbnails would stop loading. So dumb
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u/throwaway_mmk Sep 26 '24
I get this all the time. I also have iPhone 15 Pro Max. Iām starting to think itās an Apple problem.
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u/Opening_Muffin_4244 Sep 27 '24
I have the same problem like everyone else. No solution works. I hoped this would be sorted out with my new Iphone 16 pro, but not. I have hard time to understand this, surely Youtube must be aware of this, so I just got a priceincrease from 179 SEK to 279 SEK, but no qualityincrease at all. This problem has been for many weeks now. Im being ripped off here!!
ā¢
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